MAC Cosmetics at Keystone Fashion Mall in Indianapolis receives consistent praise for its top tier customer service, described as friendly, thorough, fast, and incredibly helpful. Clients highlight wonderful and absolutely amazing experiences with the store's Artists, who are noted as impressively knowledgeable about products, ingredients, and application techniques. These Artists provide expert tips and recommendations, listen attentively to preferences, and help clients find products that suit their vision and coloring. They are characterized as patient, kind, thoughtful, and confident, making clients feel at ease and well-cared for. The results are consistently commended, with makeup noted for being beautiful, meeting or exceeding expectations for looks like soft glam, and lasting flawlessly through long events. The store itself is reported as clean, organized, and well-stocked. Services include free one-on-one appointments for events like wedding photos or holiday parties, with Artists willing to go above and beyond, such as offering complimentary adjustments. Clients highly recommend both the store and its products, with many stating they will definitely return. The location also offers convenience through options like Buy Online, Pick Up In-Store or Same-Day Delivery.
Makayla was amazing! Thank you for doing my makeup appointment! Everything went flawlessly for my photoshoot in Indianapolis! Thank you MAC & friends! Makeup featured in picture ! This picture will be shown on the Nasdaq Jumbotron in NYC Times Square to celebrate my entrepreneurial journey.
January 2026
Went in between appointments and in a rush, they helped me quickly and efficiently in under 15 minutes… such a great experience, highly recommend!
January 2026
Kalieb it's not only beautiful, but has a beautiful personality. He allowed me to try on mascara and even gave me direction on lipstick. Very friendly and extremely informative. Patient and precise. If anyone goes to the MAC store at the Keystone Crossing ask for KALIEB he's #1!!!!!
