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February 2024 by Pj A.
Very poor customer service! Walmart could do a better job on their worst day. I received a defective item and found out I would not receive a credit even after returning it at store! Nowhere was it written or explained. I had to package to and mail it with their mailing label. Wasted my time and gas to drive across town. After dealing with the seller who denied it was defective, I realized I had little customer protection and disputed my charge. I dropped off the defective merchandise.
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February 2024 by Josh Little
My wife and I went to the Castleton location to shop for maternity clothing. We searched everywhere for a maternity section only to find out that they carry zero maternity clothing in store. Are you serious? Do pregnant women not need to try on their clothes before purchasing or do you all simply not want pregnant women in your store? Highly disappointed!!
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February 2024 by Diane Faux
Great place to go shoppiyng at the first time I ever found something that I like!
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January 2024 by CHRISTINE SOTO
If Jennifer from the women’s clothing department doesn’t want to interact with people and/or work there, she should just stay home. Very rude lady at the cashier’s desk in the women’s department near the ON 34th section who doesn’t even greet customers, barely responded to questions, prompted us through the return extremely annoying and dry demeanor and with a nasty look on her face. Was greeted warmly and was NOT treated poorly.
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January 2024 by Tony
Omg! This macys makes Kmart look great!The employees cannot process a giftcard transaction! Macys has been a dying dog for years, but I think they just need to close the doors for good.
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January 2024 by Theresa McCaffery
Great sales
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January 2024 by Lauren Cannon
So I went to get some Levi's and they certainly had some, but in each style, It was a toss-up if they had my size
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January 2024 by G Fatima
This is my go to store for apparel, perfumes and shoes. Super crowded during the holidays but so quiet and comfortable post holidays. I am a Macys card member so I snag a lot of deals and earn rewards through points. Macys needs no introduction but definitely reviewing the ease of location, the flexibility of getting in through multiple entrances and great customer service. I have always found what I need and do appreciate the order online and pick up in store service which is my go to option off-late.
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January 2024 by Nermeen Habeb
The best store to get dressed
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January 2024 by Fatima G.
This is my go to store for apparel, perfumes and shoes. Super crowded during the holidays but so quiet and comfortable post holidays. I am a Macys card member so I snag a lot of deals and earn rewards through points. Macys needs no introduction but definitely reviewing the ease of location, the flexibility of getting in through multiple entrances and great customer service. I have always found what I need and do appreciate the order online and pick up in store service which is my go to option off-late.
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January 2024 by Ericka White
I had to return a dress today. I paid $100 for it, did not end up needing it, so I wanted to get my money back. I went up to the register, greeted the cashier. She said nothing. I started to fiddle with my receipt since it was a little awkward. I could tell she did not want to help me, but I was already there and proceeded with the transaction. She still says nothing to me and then starts to look at the dress. She looked over the dress sleeves and told me that one design on the sleeve was stretched out more than the other. I never tried on the dress. I just grabbed a dress in my size and paid for it. I told the lady that I never wore the dress, and whatever issues were there were there when I purchased it. It felt like she was trying to make an issue with me. I have never met this woman, nor was I rude to her. I only said “Hi, I would like to make a return”. This interaction put a bad taste in my mouth, especially since she was kind to the lady before me. If she wasn’t African American as well I would think that it was a race issue. I won’t be shopping at a store where employees try to treat me like a criminal.
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January 2024 by Reyna Garcia
Excellent ?
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January 2024 by Paja ada
I purchased a dress for an event( it was on sale) and it was delivered damaged. I proceeded to order another one immediately and it was out of stock. I kept checking back and found a size smaller and ordered it but it was not on sale. It fit snug but I could make it work and was still satisfied with the dress. I still had the original dress because it has only been 2 weeks. I was not able to exchange the dresses or get the undamaged dress for the price I originally paid only days before. This is for an important event and I don’t have time to look for another dress. I bought the shoes and accessories for this dress. It is astonishing macys does not value their customers. I’d get better treatment at Walmart!!! Macys has become a trashy overpriced store. I’m returning all the items I purchased for the dress as well as other items I purchased for the weekend event. I’ll be traveling soon and decided to spend the day shopping where I’m certain the selection will be better. I will not bother looking at Macy’s. They lost another customer.
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January 2024 by Latasha Johnson
Good customer service went to buy some colonge for my boyfriend
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January 2024 by Glen Beck
Always a sale going on.They have nice clothes
