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June 2023 by Kristin C
I came in with a complicated return and Michele was so kind, knowledgeable, and helpful. She really went the extra mile for me and I am so grateful. The store is always clean and beautiful.
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October 2022 by Ashley Hage
The jeans bar is my best friend! I bought 2 fresh new pair of jeans! Ally was fun and honest!
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September 2022 by Patrice Spence
Love Madewell clothes, but staff were rude and made you feel like they didn’t have time for your business.
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September 2022 by Mandy C.
I'm a long-time J. Crew fan, especially for workwear. Since Madewell appears to be JC's hipper, more casual brand I thought I'd order some cute items online during a Labor Day sale. Unfortunately a pair of jeans (which seemed to be "vanity sized") and dress didn't fit me well, so I decided to pop in here and exchange or return the items. As another reviewer mentioned, the environment wasn't friendly. I was greeted by two employees, yet in a insincere and almost obtrusive way. Despite being one of two shoppers in the store, I single-handedly rifled through the stack of jeans looking for my size and neither of the employees asked if I needed any assistance. I couldn't find my size, and honestly for the $$$ of the items here I gave up. I ended up returning my items (the employee who processed the refund didn't ask if I'd like to exchange or find a different style). I headed over to Nordstrom afterward where I found a much more helpful salesperson, another pair of jeans that fit better, and were on sale.
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July 2022 by Nicole G.
I really enjoyed coming into this store! I was immediately greeted and ask about my day and that made me smile and feel comfortable :) All the clothes they had matched my aesthetic so I was thrilled to shop here. The employees here were very helpful and kind when it came to helping me find my size and checking if they had an item online. The dressing room is also nice :)
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July 2022 by Courtney Mantel
Wonderful experience, service and suggestions!
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June 2022 by Amy Locke
Nice store, nice selection. Albeit, rude manager! So weird, made you feel like you were inconvenienceing her! Had a bad attitude. Hopefully it was something personal, but she should know better. Other associate tried to help, but manager interrupted her! Won't be back!
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June 2022 by Kylie S.
I love going into Madewell! The employees are always so helpful! When I was having a hard time picking jeans from their large selection, a sales associate helped me find my perfect pair! I highly recommend dropping by!
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August 2021 by Carl Tha Prez
Helpful staff hooked my wife up with some great jeans.
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July 2021 by marjorie wallace
Great jeans!
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July 2020 by Raegan Hall
Very kind and attentive staff!
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December 2019 by Minh Chau
12/4/2019 morning shift, madewell store inside the fashion mall, the staffs were so rude to all the customers. Didn't know what happened to them, but the way they talk is unacceptable.
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July 2019 by Jasmine Dong
My No.1 go to place for every day wear! This location has good selection plus super friendly crew. Would recommend to anyone looking for a casually/effortlessly cute yet quality pieces.
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April 2019 by Daniel Chong
My wife's favorite brand. They have a couch for men to sit while waiting for their wives. Great staff and service. We love their student discount.
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November 2018 by Courtney Harmatys
I enjoy their jeans and classic styles they offer. The sales people are usually kind and helpful but not overbearing.
