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March 2024 by Benjamin M
Master Movers has proudly served our community for over two decades, bringing expertise, reliability, and professionalism to every move. With more than 20 years in the industry, our team has honed our skills and perfected our approach to ensure seamless transitions for our customers. Each year, we have the privilege of assisting over ***** individuals and families with their moving needs, providing top-notch service that exceeds expectations. Our commitment to excellence and dedication to customer satisfaction remain unwavering as we continue to grow and serve our community for many years to come.
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September 2023 by Will W.
Initially, I booked with Master Movers, through a broker based in Florida. I did this because of how much cheaper it was than booking directly. My quoted estimate for the move was $1771.26 from the broker. The move was tiny--less than 200 cubic feet, 26 items in total. At the beginning things were great! I had frequent contact with the broker and the actual moving company, Master Movers. However, the first hiccup was when Master Mover's arrived to pick up my items. 3 gentlemen arrived in a marked truck. They tagged everything, loaded it. This part was great. However, the guy taking care of the paperwork did not really know what we he was doing. I never received a copy of the contract I had signed. Additionally, there was absolutely no communication regarding payment methods. I was expecting to charge the amount to my credit card (for my own protection), but they arrived and demanded that I pay about $1200 in cash. Obviously, I'm not walking around with this kind of money in cash. Even if I was, I would be very skeptical of forking it over. Furthermore, they never communicated that I may be charged additional fees for things like a long-carry. I was charged an extra $300 because the distance from the truck to my front door was more than 75 feet. I'm not complaining about the charge, I'm complaining about them not communicating that I would have been charged that amount. After the pickup, Master Movers stored my belongings at their warehouse in Indianapolis. My items were there for about 2 months. I was told this facility was climate controlled, and that appears to be true. I made two payments throughout the summer and only received confirmation of my payments after calling multiple times. I received my confirmation that my items were ready for delivery about 2 weeks after I made my final payment. This is unacceptable. Although my items were stored at no extra charge, it took forever for them to deliver them to me at my new home. Master Movers advertises that items are delivered within 21 business days of the first available date. I communicated to Ben that my first date was July 31st. I did not receive my items until September 6. I also communicated to Ben multiple times that an 18-wheeler would not fit inside of my apartment complex. But, they sent this 18-wheeler anyway. So I ended up paying another $150 long-carry fee. Besides this, I played phone tag with Ben for about a month. At some point I thought I had fallen victim to a moving scam because of the lack of communication. But, as I said above, I did finally receive my items. The only thing that eased this concern was seeing that my items had been at the Master Movers facility for much of the summer. I highly recommend using an Apple AirTag. They will not provide individualized tracking. None of my items were damaged--likely because I packed them well. However, I did witness the movers at the final end load my $2500 temperpedic mattress on top of a car to move it. This is unacceptable for a company that claims to "pamper your possessions." All in all, I am happy that I received my items in good condition. However, the back and forth with multiple companies, the lack of communication, extra charges, and pure bullshit made this move more complicated than it needed to be. I would recommend you use this company only if you book directly and can pay for the express shipping option.Otherwise, you'd be better off loading your stuff in a UHAUL and driving it yourself. That's stressful too, but at least you know where your items are and your personal insurance will cover damages and you'll have your stuff when you arrive to your new location.
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August 2023 by randy blume
Hector was the driver that showed up. He arrived in a timely manner. He had my car loaded up very quickly. After we got the car unloaded he pointed to the cause of why my car was not shifting into gear. His attitude was great and he saved me a lot of potential time and money on repairs. I'd definitely use Master Movers again!
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August 2023 by Sarah Troutman
We needed a car towed from Bloomington to Fishers and they were able to do the job same day. Everyone was friendly and professional.
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August 2023 by Matt Blacker
The driver arrived very quickly. He was professional and very friendly. I am satisfied with the service and recommend this company.
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August 2023 by L Wack
I've used this company twice now and the movers are prompt, careful, polite, and kind. The service is not cheap but they are very transparent and upfront about time and pricing when they arrive. You get what you pay for - high quality service! They were more careful with my stuff than I would have been myself, and communication was awesome throughout the process. They actually dispatched the same men to help us on the second job, which was not requested but definitely appreciated!
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August 2023 by Michael Cabello
Moved from Indianapolis to Fort Wayne. 2 guys on the job got it done quicker and more efficiently than 3 guys with a different company last year. Company also took apart and reassembled my furniture without a hitch. Great value for the price; other companies wanted 1.5 times as much as their quote. Would highly recommend.
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August 2023 by Max Harvey
When I booked my move I was told it was only going to take 3 hours so I agreed to 3 hours. When I got my bill I noticed they charged me for 6.5 hours when the job only took 3.5 hours. They have yet to give me my money back after more than a week of communication
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August 2023 by Connie Hall
Excellent service! Fast, courteous, helpful and very patient. I would definitely call them again.
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July 2023 by Suellen S.
STAY AWAY FROM THEM. We experienced the same thing everybody else is saying. We contacted a company out of Florida since that's where we were moving and we thought we would be getting freedom express. Instead, we got master movers. We had a binding contract with the first company and then master Movers came in and had us sign something else but their Wi-Fi kept going in and out so we could never read what we were supposed to be signing. They stated that we would get a copy of everything which we never did and they said that we are now in a non-binding contract. we moved out June 6 and it is now July 5 and we still are playing phone tag. Ben, the owner/manager lied to us repeatedly about the date of our delivery. They picked up June 6 and it's now July 5 and we still don't have a date. If you look at all the negative comments, and then see what Ben says. It's the same song and dance, I'm sorry you weren't 100% satisfied. How many negative reviews does he have??? And here's the real kicker you don't know that Master Movers are coming until they show up at your door so I had no time to do any kind of research. I had no time to check them out for references. Had I done that and had been aware that there was going to be them coming. I would've never had him come .KEEP AS FAR AWAY AS YOU CAN.You will see where he has come back and said that I said the apartment wasn't ready. HE told ME to get a storage place in Orlando 10x10 and the things were to be TUESDAY!!! MORE LIES FROM HIM. Maybe KARMA is getting to you Ben. First a "sick child", then Broken truck,then weather, what's next?? ZOMBIES??? We said we'd pay express charge and you told us to wait just this morning. I have ALL the emails,
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June 2023 by Shahrzad&Barzin keyghobadi
We moved in town and the movers finish the 4 hours job in 6 hours one of them stronger and the other mover was not that strong to lift things and after one hour start hurting him self and not able to help other one 100% they damaged some of my stuff and I didn’t get the insurance but mentioned some of my important furniture and they told me you don’t need to be worried we will move with care and they damage the important ones too ;not happy
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May 2023 by Kathy Kotzelnick
Thank you Master Movers ,Great service and very kind employees with reasonable pricing. Truly stress-free, Keep the hard work
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April 2023 by Michael L.
Sales person was just great, Good quote etc, Drivers showed up and tagged everything, just boxes and plastic tubs, small load under 200 cu ft, we gave exact measurements and count,2 guys loaded the truck and a 3rd was doing the paperwork, all nice guys.Once the truck was loaded the 3rd person advised us that the quote was not correct, saying that the min cu ft charge is 250. He told us we had to pay an extra $300 now, we had already paid the deposit and now wants this extra money.I tried to call our sales person but no answer.We paid the extra amount and continued to call the rep. After 3 days of calling, another rep answered the phone and confirmed the min of 200 cu ft and would fix our balance due. I waited a few days and called the accounting department to see if the bill was correct, It was not and the lady could not confirm any adjustments. She said that she would review and text me back, she did call back but could not get approval. I sent her copies of the quote and emails confirming everything, she finally hung up on me.I tried calling my rep 10 times over the next week, no answer and no return call.I was finally able to get in touch with the dispatch manager, he also said he would chk it out and get back to me. After waiting for 2 days i called him back and he gave me $100 off but did not give me $300, I agreed to the $100 as they had my stuff some where,I asked for tracking but none was provided,My loaded was delivered cross country will no issues,
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January 2023 by Rebel Ridge K.
Horrible. Broke quite a bit of our furniture. Did not respond to inquiries about claims. Demanded money orders for the drivers. Very unethical.
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January 2023 by Joseph Ball
Me and my family were moving from Indiana to Florida and nobody wanted to work with us cuz my dad is a army veteran and master movers was the only one that would work with us. So we get down my dad pays every expense they give and they said it’s down here in Jacksonville Florida but nothing was down here cuz we called the storage unit in Jacksonville and they said they had nothing there for my dad. So my dad called them back and said they had nothing down here in Jacksonville and they said my dad had to pay another fee for them to bring it down here and my dad said he paid every expense already for them to bring it down here and they didn’t bring it down and come to find out they sold every thing and me and my family lost everything. So we had to buy everything new and start all over. Thanks to master movers we lost a little over $250,000 worth of stuff on that truck.
