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November 2023 by Nancy Cole
They made buying my mattress an easy process. Brian asked me questions about my needs and what I’d be using it for so he could show me the best options. I was able to purchase a mattress that day.
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November 2023 by Dorian
Richie was so great! He was very honest and helpful. I came in with no idea of what I wanted and ended up with a great mattress.
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November 2023 by Jeff Clark
Richie was phenomenal in helping us find our new beds. He was very thorough in finding our needs. We highly recommend him when shopping for a mattress.
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November 2023 by Sam Fields
Richie is The Man!! Not "the man" you're fighting when you turn on School of Rock starring Jack Black, but The Man who ensures you have deep, restful sleep keeping you up to the task of fighting "the man" day in and day out. Fantastic service, fantastic help. I'm going home with the first nice mattress of my life due to Richie's knowledge, passion and personability. I would go back to MattressFirm just to get life advice from Richie, he's that kind of guy. Don't by a mattress blindly online, go into mattress firm and feel them for yourself.
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November 2023 by matthew murphy
Our salesman ,Brad, was phenomenal. He offered very good insight to issues we had with previous mattresses, gave us plenty of time and allowed us to look and try mattresses at our own pace. I will definitely go back as I am I need of another mattress as well. Delivery was prompt and on time. Brad delivers world class customer service and should be commended.
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November 2023 by Lisa Boyland
Brad listened to all my concerns and was patient to let me take my time and feel the difference of each mattress I tried. During my shopping experience of other companies, I did not have the same customer service, nor the available services that Mattress Firm provides. I highly recommend the Castleton location to anyone needing a new bed.
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October 2023 by Shannon Thomas Voight
Richie was fantastic to work with. Bought two very nice mattresses for the kids for a good deal. Changed my mind at last minute on the size of one, and Richie was able to get the order and delivery switched no problem. Would definitely shop here again.
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September 2023 by Wayne Bloomquist
Brad was friendly and professional and did a great job explaining the products and prices at the Castleton store! Of course we tried out the floor models! Our new mattress was delivered as planned 2 days later. The delivery men were friendly, professional, and did a great job too! We are very happy with our new mattress! Thanks!
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September 2023 by Jeremy
Brad was very helpful. Even though we didn't really do any prep work ahead of coming in to check out the mattresses he helped point us in the right direction and we think we landed on a mattress that will be (hopefully) a good fit for us.
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September 2023 by ty parks
Richie was very helpful and great customer service. He got us what we wanted at a reasonable price. Thanks again Richie
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September 2023 by Kura C.
Never again. Horrible warranty service. Purchased two $120 dollars each pillows three weeks ago. The pillows arrived (via Fed Ex) two weeks after purchase. The pillows contained a putrid odor. Contacting the store was no help. Contacting Temperpedic was even more disappointing. Mattress Firm avoided all calls. Even though the pillows were purchased from the store. Manufacturer disclaimer "once purchased.. no return". Save your money. Buy from Sleep number or better yet Amazon.
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September 2023 by Marco Estrada
Amazing service! Gloria was very attentive and answered all our questions. We didn’t know what we were looking for and she did everything to guide us towards the perfect mattress. Not once did we feel pressured into committing to anything and that is an amazing salesperson. She explained all the benefits to their sales and would definitely recommend!
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August 2023 by Danette Conner
The experience was excellent. I had the pleasure of talking with Gloria, and she is very knowledgeable. She was so helpful with information I want to make a purchase. I did decide to go a different route. I almost feel guilty not buying from her. Anyone looking for a mattress I recommend going to visit with her. Gloria, I can’t thank you enough for the experience. Unfortunately I decided to spend less. Thank you so much.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
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August 2023 by Courtney Schnaus
I had done some research before I walked in. However, Brad was very knowledgeable and I walked out with a brand new mattress. I highly recommend going in to test out the mattresses to find yourself the one that fits you well. After walking Brad through what I was looking for, he was able to quickly point out all my options! Great experience overall!
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August 2023 by Laura Lovern
Our sales rep, Gloria, was amazing to work with! She truly took care of us from start to finish and made sure we got not only the mattress, base, and pillows we needed but also the financing we needed. I highly recommend working with Gloria for all your sleep needs!
