-
November 2023 by Soy MarYi
Excellent service and great attention, Phil is the best and fun Person. My family and I enjoy shopping there. ?
-
November 2023 by A J
I worked with Britin on purchasing a new mattress on Friday. She made the process really easy and gave me all of the information on why I should deal with Mattress Firm vs. competitors. None of their competitors were able to provide a better price or terms (i.e. 120 day low price guarantee). The mattress I wanted was in stock and delivered just two business days later. As far as the competitors I compared against, I dealt with one competitor that has a logo with a big A in it, who provided the worst offer. On top of that, they were just generally rude. Not impressed. Another that starts with K and rhymes with vittles. They were close, and super good to deal with, but still came in about 10% more overall. All in all, I feel like I got the best offer I could have. I've never purchased from Mattress Firm before, but I'm pretty sure they're the only ones I'll purchase mattresses from in the future.
-
October 2023 by Aaron J.
I worked with Britin on purchasing a new mattress on Friday. She made the process really easy and gave me all of the information on why I should deal with Mattress Firm vs. competitors. None of their competitors were able to provide a better price or terms (i.e. 120 day low price guarantee). The mattress I wanted was in stock and delivered just two business days later. As far as the competitors I compared against, I dealt with one competitor that has a logo with a big A in it, who provided the worst offer. On top of that, they were just generally rude. Not impressed. Another that starts with K and rhymes with vittles. They were close, and super good to deal with, but still came in about 10% more overall. All in all, I feel like I got the best offer I could have. I've never purchased from Mattress Firm before, but I'm pretty sure they're the only ones I'll purchase mattresses from in the future.
-
October 2023 by Marlene lovejoy
John was very knowledgeable. He was able to help me pick the best mattress for me.. a very pleasant experience.
-
August 2023 by Michael Birtchman
Jenna was super helpful. Help me get all the discounts you can get me. Delivery will be tomorrow and I will let you know more then. Very good people at this business. Super helpful and very friendly.
-
August 2023 by Mark McCulloch
Phil was very friendly, professional and helpful. I was provided same-as-cash financing and fast delivery. Very happy with Mattress Firm!
-
July 2023 by Joseph Williams
Had great customer service Shay was great and very helpful was able to arrange delivery within 2 days great job thanks so much Mattress Firm
-
June 2023 by TRAVIS RANSOM
Got in and got out. Told the rep I needed a basic mattress for a college student and he directed me to the options I saw online. No attitude, no attempt to upcharge, he read the room, saw I was on a distinct mission, and obliged accordingly. As such he got my business. Great experience.
-
June 2023 by Justin Phelps
Dear Mattress firm,I hope this review finds you well. I am writing to express my sincere appreciation for the outstanding assistance provided by your sales representative, Savannah, during our recent visit to your store. Her exemplary service and product knowledge made our shopping experience truly remarkable.We visited your store in search of a suitable mattress for our beloved grandmother. From the moment we stepped into the store, Savannah greeted us with a warm smile and genuine enthusiasm. What impressed us the most was her dedication to understanding our needs and guiding us towards the perfect mattress for our grandmother, rather than focusing solely on making a sale.Savannah's approach was refreshingly different. She patiently listened to our requirements, concerns, and preferences, and then meticulously guided us through the various options available. Her extensive knowledge about the mattresses and their features was evident, as she effortlessly addressed all our queries and provided detailed explanations without any hesitation.Moreover, Savannah's professionalism and genuine care shone through during the entire process. She never rushed us into making a decision but rather emphasized the importance of finding the right mattress that would suit our grandmother's specific needs. Her patience, understanding, and attention to detail were truly commendable.Thanks to Savannah's expertise and guidance, we were able to select a mattress that surpassed our expectations. Our grandmother is now enjoying the utmost comfort and support, which has greatly enhanced her quality of sleep and overall well-being.Please convey our heartfelt appreciation to Savannah for her exceptional service. Her dedication to customer satisfaction and her product expertise are a true asset to your organization. It is through individuals like Savannah that Mattress Firm continues to excel in providing an outstanding customer experience.Once again, thank you for employing such a remarkable individual. We will definitely recommend Mattress Firm to our family and friends based on our wonderful experience with Savannah.Warm regards,Justin Phelps
-
June 2023 by Vincent Zehnle
Great experience. Phil took the time to explain all the details and options on multiple mattress’s so we could make a good decision.There was never any pressure to buy or rush into a decision.
-
May 2023 by Noreen Poorman
I knew what I wanted and John showed me right to the hybrid type. I checked a few others but this one was the best, and even came with adjustable base. Price was excellent.
-
April 2023 by esha nelson
The staff were great! Especially Britin from the store on Emerson Avenue! I got my mattress for a great price, and I was very pleased with my service!
-
April 2023 by Sophie Foster
Went on two separate occasions - Liz and Dave were both knowledgeable, friendly, and helpful! We didn’t feel pressured or oversold and felt great about our decision walking out. Very fast shipping available too. Would go back again - but no need! We are excited for our new mattress to arrive.
-
April 2023 by Lynne Kaminski
Liz is amazing!!! She is personable, approachable and professional. She provided the best service and listened to what we needed and got us the perfect sleep solution! Highly recommend!!
-
April 2023 by Kris Roehling
John and Liz really knew their business! John helped us make sense of the show room options, and it helped us find a great deal.We were there for my Dad, but I'll be going back soon for myself.Trustworthy and friendly
