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October 2023 by Dave Childress
I wasn't real impressed, i bought a mattress encasement, they promised it was the right one for my mattress, and it wasn't, it fit loose and bunches up while sleeping, the old one fit the mattress tight, the new one didn't, and of course they tell you after you order and pay for it, that there is no refunds or exchanges, that's dirty pool, that's a hundred and twenty dollar lesson learned. I won't go back there again.
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September 2023 by Julia Thorne
We had a good experience testing out new mattresses to make an informed decision on our purchase. Customer service was great!
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August 2023 by Kasey Layshock
We went in without any intention of purchasing a mattress in store, only wanted to test some out and get an idea of what we were looking for before buying one online as it was our first time purchasing one ourselves. Tyler (?) (I think that's his name) was so helpful in answering all of our questions, and made recommendations when asked but mostly let us wander and didn't press. We found a matress we both liked and found out they offer a 120 day trial with delivery and pickup if necessary, and decided to go for it. He walked us through the whole process of purchasing and made everything super easy. Will update this once we receive the mattress and try it out.
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August 2023 by Christopher Adkins
Openly predatory, anti-consumer policies. Shop somewhere else.I went in a couple weeks ago to get a new mattress and a couple pillows. Went smooth, got a deal (you'd hope at least) but the pillow I wanted wasn't stocked at the store and had to be shipped to me.I get the pillow, open it up and use it for a few nights. I realize I've gotten too thick a pillow and it's causing neck pain. Which is a shame because the pillow actually seems really nice! It's cool to the touch constantly and the material feels high quality. I'd love if I could get one that's thinner.But I can't because of Mattress Firm's asinine return policy. If you don't like the mattress then you can return it, they'll sanitize it, and resell it once on clearance. But you can't do anything with a pillow. If you opened it, you have to keep it and there's no in between.How am I supposed to know if something I sleep with works for me? I gotta sleep with it. So by default Mattress Firm intends to screw you out of your money based on a decision that you can make in a barely informed way.I don't even want my money back, I like the pillow! I just want one that works better for me.
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August 2023 by Sam Hoke
They got the exact size I needed and were able to get it to me relatively quickly (I was expecting around two weeks and they got it to me just about 8 days). Very nice people as well!
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July 2023 by Annette Cross-Garey
Yes I went to Mattress Firm on Saturday, July 22, 2023.It was the Best experience I ever had with a salesman ever! He was so friendly and made me feel like I was a Queen! He help me find the mattress that fit my needs! Thanks so much❗️♥️ 15 years on the job it should be your business ❗️?
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July 2023 by Susan Stiegman
Mattress Frim Glendale is my go to place for a quality mattress! The sleep experts ( Tyler, Pat and Kayla) are all wonderful! The customer sevice they give is excellent!! If your in the need for a new mattress give them a try.Thanks again!
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July 2023 by Todd F.
I got my mattress financed threw them n I still have not received my first payment n I have got in touch with the store several times n they always say it will be here shortly. That's lie.
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July 2023 by Lauren Shoaf
Kayla was absolutely fantastic. Cannot say enough about her professionalism and customer service skills, she made something i typically dread a truly enjoyable experience, will be recommending her to everyone i know
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June 2023 by Dania Hayes
Kayla was great! She gave us a lot of advice about the mattresses and helped us find one tailored for us. She was patient with us as well. The prices an deals were nice.
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June 2023 by Jamie Ridpath
Josh is the best! He really helped me today and he was very honest. I will definitely recommend mattress firm! Salesmanship is important but so is honesty!
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May 2023 by Rachel Klingensmith
Kayla was phenomenal and so helpful!! Found exactly what we needed and set up the payments and delivery so easily for us. Process was very quick too.
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May 2023 by Michael Carter
Josh is awesome extremely informative, patient, he is not just trying to get a sale he wants you to find what works best for you. Great guy and I would recommend him to anyone.
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April 2023 by Jason French
My wife and I walked in and were immediately met by Edgar. We had a pretty good idea what we were looking for but were pleasantly surprised when Edgar walked us through all of the choices available. He truly is a “Sleep Expert” and I’m confident we chose the best set-up possible for our needs. This wouldn’t have happened without his expertise and excellent customer service!
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April 2023 by Sharon Harrison
Hello I give your associate a five-star she was very courteous well mannered and answered all my questions appropriate with a smile on her face conducted herself very well and answer all of my questions and was able to give detail answers your store was clean and appropriate thank you job well done
