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May 2024 by Diamond Oliver
Went to do a return to ups no suggestions or up selling ever mention . Definitely gotta bring the salesmanship it's box u can use in aile .... also some tape in aile.... I just walked out the building with no return done since I didn't get up saled I went to another store
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August 2022 by Kelli T.
If you need anything framed or want good customer service DO NOT go to this Michaels. I had given my husband an authentic signed Peyton Manning jersey for his birthday and so we took it to Michaels to get framed. The lady that runs the framing department and is "supposed to be" knowledgeable in framing was Brenda Gordon. SHE WAS HORRIBLE.. She portrayed herself as being able to do any type of framing and stated it would be two weeks. Two weeks came and went no call.... call to follow up. She claimed the frame arrived but broke so she had to order another one. Another month passed nothing. Call again and she claimed this time that she actually doesn't know how to frame jerseys and had to go to school for it. Frustrated by this she said that she would give us a $100 credit on the order and it would be ready in a couple of weeks.. time came and went always having an excuse and never calling to follow up with us. I was always the one calling. Next thing I know we are five months into waiting on this frame and the excuses did not stop. So I finally said if you can't complete this then just let us know so we can go somewhere else. Oh no she said she wanted to do it but would refund all of our money. Went in to pick it up today and it looks HORRIBLE. The screws she used caused bubbling in the frame, the jersey is oddly folded in the frame, the corners she chipped and attempted to paint it black I guess thinking we wouldn't notice, and it was not stitched in the frame evenly, and it had the back border coming out of the sides. The manager, Robert, who was on duty called her and when I got her on the phone I said this is really messed up and she said quote "oh I know doesn't it look horrible". Then she proceeded to blame it on everything but herself and then tried telling my husband it was not a $1400 frame but a $450 frame. That is incorrect.. we may have paid $450 for it but normally the cost of this frame is $1400. My husband, upset and rightfully so left and this Robert manager had the nerve to cuss at me telling me how my husband needs to calm down and he was out of line. Even when I asked if we could just go to another Michaels store to have them fix this he didn't bother helping with that and then tried telling me he is a customer service manager. Well let me go on record that he was the worst customer service manager I have ever dealt with and both him and Brenda should be fired. I will NEVER go to a Michaels again and now we have to try and find someone to fix this when it should have been done right five months ago. To say I'm disgusted by these two people is an understatemen
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March 2021 by Brittany S.
Not the shiniest Michael's but I had a positive experience and was happy that I was one of only a few in the store on Friday night. I was hesitant to run in and grab items and was fully prepared to stroll out if it was too packed but I felt really comfortable with the way things were set up. It turns out crafters don't show up in hoards on Friday nights at Michaels I was on a mission to grab some Easter decor and quickly found what I was looking for- garland, silks, and egg dying kits at the front of the store. You'll also find fabrics, wreaths, kids craft projects, lawn decor, hobby kits and so on. Again, not the newest Michaels but it got the job done.
