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October 2023 by James Caywood
Inconsistent hours and borderline threatening staff. I wouldn't bother with this lab.
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October 2020 by Tanya
i am very upset with this company. I care for my elderly Mother who is bedridden and has a catheter. She gets a urine tract infections quite often. On October 5th, my Mother's nurse collected a urine sample from my Mother's catheter due to strong urine smell and dark urine. It was obvious she had an infection. She took it to the hospital and requested a rush on it. My Mom gets seizures if the infection gets bad. On October 7th, we got the urine results which revealed E. coli in the urine which is bad. It is obvious that a culture needed to be ran. In past, this company took it upon themselves when they would run a culture even though it was requested by the Nurse. As of 10/13/2021, we have not heard from Mid-America Clinic Laboratories regarding the culture and the type of antibiotic needed. The nurse put my mom on a broad-spectrum antibiotic until the results come in. The nurse called to see if even a culture was ran and rep was very short with her and advised yes and waiting on results. Rep then hung up on her. My Mother's doctor even called and they did not even call him back. It only takes three days for culture results and it has been over a week. She is almost done with the broad-spectrum antibiotic and don't even know if this is the right one. If she has a seizure and goes to the hospital, there is going to be a problem especially if she gets the COVID 19 while there. On October 12th, her doctor requested their company check the urine and now we have to waiting another week for results I attempted to contact them myself and left on hold for over an hour and had to hang up due to other calls. It served no purpose to leave a message since to date, October 14, 2020, they have not returned our Nurse’s or doctor’s call nor do we have the RESULTS!!!!!!
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August 2020 by Mary Beth Poe
Since Covid Mid America Labs is impossible to get a hold of. They instructed on their website to schedule an appointment on line. Well I tried that and I went to schedule an appointment but it would not go to the scheduling site. I realize that we are in a difficult time but the health care industry should be ashamed of how they are handling phone calls. I have a friend that has left numerous messages and has never received a call back.This is totally unacceptable. Currently I tried to call them and the next representative is to call me back. I am sure I will not hear from them.Your customer service is terrible and needs improved. I think you are using Covid for a reason to provide poor customer service. I gave you a 1 start because there is no zero star.
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February 2020 by Anne B
Interesting to see progressive services such as self requested labs, but a distinct disappointment that the results visible to the call center contact on a Monday are not available in a customer email until “5 to 7” days. Poor service. How much time can email take?
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September 2019 by Cheryl C
My husband had his blood drawn Aat 13121 Olio road on August 20, 2019. We never received the test results for over two weeks. They told us that the proper forms were not filled out, which was a lie. The results came in by bits and pieces after our doctor kept calling them. They never even did the PSA test which was ordered and was the most important as my husband has a history of this in his family. They admitted that it was on the form to be drawn, but they just did not do it. They did not send us a bill, but charged our master card for a test that was to have been covered under preventive care. The people at this lab obviously do not take the drawing of blood seriously and only after many calls were we able to get the results. I am not even sure if they were my husband's test results - it took so damn long. Long story short - DO NOT RELY ON THEM FOR ANY BLOODWORK. We now have to go to another hospital for a test that should have been done a month ago. The people I spoke with were somewhat rude and definitely sounded incompetent. NEVER AGAIN!
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August 2019 by David Puckett
Tests always came back in less than three days and depending upon the test overnight.
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June 2019 by Barbara Jenkins
Very polite and do a good job.
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March 2019 by Leann English
Slow as turtles at most branches, I try new ones thinking it's just the staff at a particular branch, but the lack of urgency and rudeness seems to be company wide. Perhaps "call ahead seating" would work well, lol
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November 2018 by Maria Madar
NOT OPEN 24 HRS! C'mon MACL get your website facts correct. I drove quite a distance to drop off a specimen on a Saturday based on the information from the website ("Open 24 hours"). Yes, I tried to call them first. Forget that, you never get to a human. Such a simple step you could take for your fellow and sister citizens, MACL; 1. Answer your damn phones AND 2. make sure your website information is CORECT! WE thank you.
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August 2018 by Jim
I went in at 7AM staff did not arrive until 7:30AM I had to wait another 30 minutes while staff ate breakfast and gossiped. Finally when they were done I get called in but the staff had an attitude and to find out they took the wrong lab samples. The good reviews have to be written by friends of the staff. Please change your staff they are so rude and selfish.
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August 2018 by Linda Greeno
They are not provide any spieceman or blood work there. Stop using this as misleading!
