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February 2024 by jack
Nice people, but it took them over an hour and a half to change my oil and rotate tires. Won’t be returning.
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February 2024 by Matthew Lord
Stripped and overtightened oil plug. Overcharged from advertised price. Will not be returning.
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January 2024 by HOW TO CONNECT H.T.C.
Respectful and good energy. They did a great job on my vehicle.
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January 2024 by Rico Combs
Thomas was super helpful and knowledgeable. I appreciate his time today! I look forward to coming back and getting serviced again.
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January 2024 by Sharun Ram
Good service ! Nice staff
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January 2024 by Jessie Sierra
The first time coming to this location. And I can definitely say they're very fast and professional. Thank you so much for the wonderful experience.
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January 2024 by DrizzyDre NevaFold
Very good service. Well patient and excellent guy's.
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January 2024 by Adam Guiliano
Excellent customer service. Highly recommended. Ask for Dwan!!
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January 2024 by Carolyn W.
I called Midas on Shadeland and spoke with Shawn. My windshield washer pump needed to be replaced. I stated that I already had the part and could he install it in my car. He says yes and the estimated cost was $80.00. I arrived and spoke with a young man at the counter explained why I was there, gave him the new part purchased at Autozone and also told him I was not getting the washer fluid on windshield and needed it all repaired so I could drive in inclement weather and then I left. He said he would get it in and call me. 3 hours later he calls and states that I had a universal pump that would need to be wired in. He said that he could use his part and save me money but since I did not have a diagnostic the pump would not be guaranteed. I never thought I had to tell a mechanic to make sure the pump was working properly, like making sure the fluid was coming out onto the windshield. He called and said the car was ready to be picked up. I paid $226.87 and got in the car to leave when I tried to wash windshield I heard the pump was working but no washer liquid was dispensing. I went back in the store and I was told all I asked for was the pump. I told him that we had discussed when I dropped the car off that I was not getting fluid to the windshield. He said I never asked him to check the hoses and since I did not have a diagnostic there was nothing he could do except charge for the hoses. So even though I knew what the issue was they refused to check the hoses without a diagnostic. This new total was an additional $208.47.I called my husband to let him know what was going on and he asked to speak with the manager. When Shawn came to the phone he refused to talk with just my husband but allowed me to have him on speaker. He was rude and short and walked away. In disbelief I cannot understand why any qualified mechanic would not check to make sure the pump was working including dispensing the washer fluid. $435.34 later to replace a windshield washer pump and then talked down to by the manager representing Midas was more than disappointing. I will never return or recommend this shop to anyone. As a side note I watched Shawn talk down to other customers. I hope they are writing their experience as well.
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January 2024 by K Posley
Thomas was Very friendly and helpful as soon as I walked in the door. Thoroughly explained what I needed to get done and what tire rotation is if needed. Plus the coffee was really good ?
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January 2024 by Don Dino
I called this place and set an appointment for a oil change. The gentleman said he had a 4:30 pm slot open. I express that’s when I get off off so he booked me for 5 pm. Long story short these folks turned me away because I was 15 minutes late. If that was going to be the case I wish the guy I called said something so wouldn’t have wasted my time and gas. I got lazy vibes from this place after that day. I don’t plan on going back.
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January 2024 by Christian Jones
Excellence customer service and got me out quick and easily !
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November 2023 by Tammy Simpson
I had a great experience the day before Thanksgiving 2023 at Midas on Shadeland. Thomas Lee the Assistant Manager was able to squeeze both my vehicles in for a oil change before I hit the road. What a lifesaver. He also assisted me in obtaining coupons for a discount. He was super friendly and very professional. Thanks so much Tom for great customer service. You Rock!
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November 2023 by Cleodus Minor
My brakes were checked, and the diagnostic was point on and repaired with warranty parts, and I was satisfied.
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November 2023 by Chestine McMullen
Thomas showed us great customer service! And let us know what was going on with our car from the time I arrived until I left! Would recommend this store to anyone! Thanks Thomas I appreciate your service!