July 2023 by Rachael Wise
I was very appreciative of the fast service I received after contacting Mr Window. The representative was attentive and started the process of the repair I needed very soon after our initial discussion.
June 2023 by Tony Bird
I contacted Mr. Window this week about a problem with one of the windows I purchased from them about 12 years ago (Signature Series by Seaway). While doing some late spring cleaning (washing the windows and sash) when I tilted out one of the windows to clean the outside, it popped out of the channel. I struggled to get the window seated again, but had no success. I called Mr. Window and spoke with their office manager, Andi, who was very friendly, and very helpful. She said she would send a video that might help. Same morning she emailed the video and after watching it I was able to seat the window back in the channel and go about my "spring cleaning".In this day and age customer service is a phrase often used by businesses, but unfortunately it doesn't have a lot of meaning. In the case of Mr. Window, and their office manager, Andi, customer service is a phrase they totally understand and render. My experience in purchasing the windows from them, and their follow up service has been first class. I would recommend them to anyone looking to replace their windows.TonyService: Window installation
June 2023 by Shari Ferris
Mr. Window has provided excellent quality windows for 2 of my homes. I recently had difficulty with my storm door and Andi at the office initiated assisting me in great detail by phone to fix the door myself. I have never received the superior level of friendly, competent service anywhere that I received from her! She saved me a costly service call and called me back to ensure my repair issue was solved. First rate. Thank you!!!
June 2023 by Jane Lash
We had all 19 windows in our house replaced. The original service was great. We were having issues with one window replacement which came in and was the wrong color. Even though the company has changed owners they honored the warranty and Andi worked hard with the company to get us the correct replacementService: Double pane window installation & replacement
June 2023 by Gayle Stahl
Mr. Window replaced a dilapidated garage service door for us. We were pleased with the timely response to our initial request and the installation of the door went well, which is of good quality, and a solid door. We will gladly use Mr. Window & Door in the future should the need arrive.
June 2023 by jeff bricker
Absolutley great experience from initial meeting with Joe to the install of six bay windows. They look amazing.This was my fourth time to use Mr Window and will be using them again in the future.Service: General window replacement
May 2023 by Diane Fraser
The seal on our oval window in the front door broke and needed to be replaced. The project went to the bottom of the list and nothing happened until Andi was hired to expedite orders. She's been extremely responsive and a joy to work with. Thank you so much, Andi!Service: Window frame repair & replacement
March 2023 by Teri Mundy
Joe had to find a special size door for our back porch. It fit perfectly and looks great!Service: General door installation
January 2023 by Shawn Miller
I was very impressed by Joe during our initial visit with him. He did a great job explaining why he recommended the window and how it's different than other brands. The price was incredibly competitive. Like anything else, the manufacturing took a while, but that's not in Mr. Window's control.Service: Double pane window installation & replacement
January 2023 by Shane G.
ANOTHER UPDATE, JOE IS A CHILDISH MANCHILD THAT DOES NOT WANT TO MAKE HIS MISTAKES RIGHT. Instead he slams the phone up and down on the desk and screams!He wants to put holes in my new windows to correct his mistake of not ordering the correct hardware on original order. Also wants to paint over the foam insulation on the outside of my house, leaving the unsightly foam on the trim. Thought the whole idea of replacement windows is to not have paint that will need repainted, in the future. I WOULD RUN FROM MR WINDOW AND SURE WISH ID CHOSE ANOTHER WINDOW BRAND SO I DIDN'T HAVE TO DEAL WITH THIS ARROGANT TW@T!As stated I'm updating my review and dropping from 3 stars to 1! Complete incompetence from the start!!! Been 5 months and my windows are still not complete or what I ordered, nor match my contract! I can really see this headed to small claims court as Joe has been MIA since selling the job and brief response to my bad review promising resolution that has yet, to happen!!!Window labor warranty is only one year but with a review it's two. So here's my review!I contacted Joe with Mr Window at the beginning of June 2022 to inquire about a specific brand "Okna" windows after contacting (Okna) and was told he was the guy for Indianapolis.I sent an email with dimensions and he sent me a quote, within a couple days. Once we got details ironed out, he sent Dave, to double check my measurements and to pick up a check to get the job started. This was a pain free and pleasant experience and I was very happy with the overall process. I was told 10-12 weeks for install.Well, it only took 8 weeks. I am very pleased with my choice of windows and the craftsmanship of the Okna 800 DX windows. This part, initial contact and the windows themselves, I give 5 stars!The install was yesterday 8-3-2022 and went pretty good. But there were some things I think could have been done better.1) it was hot, the guys got dirt and sweat all over the windows and frames.2) sticker residue was left all over the glass3) during the process of removing my old windows, my trim and sills were gouged in spots (it is only drywall on the sides) I had to patch these areas. My trim had the caulked areas broke loose and was left this way.4) this part I was told by Dave that he would come back and repair but no way was I gonna wait for the to happen. But the installer, broke my toilet paper roll holder from the wall and a small shelve on the opposite wall. Instead of telling me, he left it for me to find. If I was told, I don't think it'd been a big deal but the way it was push back to try to hide it, till the holder was used and just hit the floor, didn't sit right with me.5) I think my 3 yr old nephew could have done a better job caulking the outside. Even the inside was smeared and being silicone caulk, makes it a pain, to paint. Which after caulking my trim pieces, I had to do. I actually question the outside holding up.6) I did t watch all 8 windows being installed but the 4 I did, I was surprised that I never seen a level or shims, being used. Just slip them in opening, make sure the reveal is even all the way around and run a screw at all 4 corners in till they stop. Never seen anything like it but I guess they're the professionals...This part, I won't hold against Mr Window as I don't know if they was ordered wrong or if Okna, assembled them wrong. But, I was supposed to have brushed satin hardware and received white. I was told they was on order and they'd come back to swap out, when the hardware arrives. But even this, I think I should have been made aware of before I pointed it out...Maybe I expect to much but for what we pay for replacement window (close to $1100 a piece) I guess I expected to be left with a clean window, frame and my house in the same condition as before they arrived. I spent 4-5 hrs between yesterday and today fixing the dirty windows, broken toilet paper holder, shelf and recaulking trim. Maybe more but I repainted the trim as I was going and hard to separate out.Now don&
November 2022 by Christopher Sarver
Basement egress window installation. Ryan, sales rep., was knowledgable, friendly, and professional. He answered all of my questions. Rance and his crew consisting of Donald and Jake, did a great job on day of installation. Highly recommend Mr. Window and the work these guys did to improve the value and safety of our home. Thanks, guys!Service: Window installation
August 2022 by Kim G.
Just had our sliding glass door replaced by Mr. Window. We appreciated working with the owner in selecting a quality replacement product and we were really impressed with the professionalism and knowledge of the installers, Austin and Logan. Its been a pleasure to do business with Joe G. and his team on this project! 18 months ago we also had almost all our windows replaced by Joe and the Mr. Window installers and that experience was also exceptionally positive. Highly recommend this smaller, local business!
July 2022 by Jeff Martin
I have used Mr Window on 3 occasions though over quite a few years span. This last time we had 6 replacement windows installed on our 2nd story. As expected the delivery time for the windows was very long but this was not something Mr Window could control. The installation crew was very polite and communicative. In particular they paid very good attention to the installation details such as assuring a good seal and look where the windows transitioned to the siding. Overall a good experience with both Joe (sales and estimates) and the installation crew.Service: Window installation
July 2022 by Mary Clouse
Replaced a house full of windows. Quality of the new ones and the installation is impeccable. From the outside, you cannot even tell these are replacements; they look as nice as the originals, not at all cheap. The reason I am not giving 5 stars is I had two concerns...first, I was anticipating half-screens, as described in the brochure. That's not what was installed (full screens) and I asked the installers why. I still haven't received a response. Second issue was I had a dresser damaged when they moved a bed. I can't really complain much there since they moved the furniture as a courtesy to me since I am not able to move a king size bed by myself, but still wasn't thrilled about the damage. Other than that, great windows, excellent value.Service: General window replacement
July 2022 by Ron Powers
We had 10 windows replaced on the upstairs of our house. These were complete Okna replacements, not inserts. We signed to contract in May 2021 and was told it would be 10-12 weeks. There were delays in the Okna arriving (which isn't any fault of Mr. Window). They were able to get the first four windows installed in late October, but weather prevent any more getting done. Two weeks later, they were able to get four more installed, but high winds prevented installing to two left in the attic. Finally they got the last two windows installed in the attic.The first issue we had was a leak around one window on the East side of the house. When I looked out side the window, I saw that the siding below the window was not seated properly. This allowed rain to be blown under the siding when the wind is out of the East. This leak found its way to the ceiling below the window.The seond issue, we now have water coming in from one of the attic windows. This has also dripped down to the first floor and shorted out a Smoke/Carbon Monoxide detectorRight now I will only rate them as three stars. This may go higher or lower, depending on how soon these leaks are fixed.Update 02/24/2022Mr. Window did someone out to fix the leaks. As of right now, everything looks good.Service: Window installation
