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March 2024 by Dennis Cake
A window on my house had an alignment pin break. This resulted in my not being able to open and close the window. Mr. Window replaced the alignment pin and instructed me on how to reinstall the window. There was no cost to me. Impressive!
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March 2024 by Lisa Elliott
Have had my windows for 10 years and they are great. One “stop” broke and thet gave me a replacement at no cost! Super responsive and friendly
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March 2024 by Karl Stein
I had a new front door installed. It looks wonderful. They did an excellent job. The installation was quick and they were very efficient and professional. Great job!!!
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March 2024 by Judy Knafel
Just completed my 2nd project with Mr. Window. Good service, fairly priced, and excellent follow through.
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March 2024 by RME
I worked exclusively with Andi Holloway to replace some windows under warranty that had broken seals. Andi was knowledgeable about the products and easy to work with. She made the process easy.
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February 2024 by g burton
I had Mr Window replace 8 windows in my home in Spring 2023. My Okna windows are wonderful! I had several installed that were noise reducing and the difference is amazing. During the recent deep freeze we were so much warmer than we had ever been with our old windows. Gone is the space heater and the layers of sweatshirts and sweatpants! I cannot feel a breeze nor can I feel the cold ( or heat!), radiating through the window panes. I am beyond thrilled with my new windows. In the summer our house maintained a cooler temperature without adjusting the A/C. The windows are easier to clean, beautiful to look at and easy to see through from inside. My neighbors have complimented me on how nice my windows look from the street. Joe was exceptionally easy to work with as I was quite particular and visited his shop numerous times to make my decision. I also asked a lot of questions, some I am sure more than once. I looked at 8 different window companies and I chose Mr. Window. His installers were top notch and cleaned up after their work. We all know the feeling of spending money and regretting it , especially after a sizable purchase - what a horrible feeling. I don’t have that feeling at all. Every day I look at my windows and say I am glad I spent the money!
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February 2024 by Terry Lee Tyler
We ordered replacement glass and hardware for windows we purchased years ago. Mr Window honored our warrantee and ordered what we needed! Andi was super easy to work with, very personable and professional!
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December 2023 by Michelle Leonard
Very professional and helpful! Made sure that we were happy with our new windows and quickly returned to make a few small fixes. We will work with them again and appreciate all that they did for us!Service: Window installation
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November 2023 by DAVID MINK
Very happy with the service from Mr. Window. I had patio doors and 3 large casements in a bay window replaced and was very happy with Austin and his crew. Joe kept me updated and Andi their office manager was wonderful to work with on the scheduling.
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October 2023 by John C
Wonderful service! They installed two patio doors at my home 10 to 15 years ago and recently I had a problem with rollers on one door. They were able to identify the part from their records and order replacements free of charge.
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October 2023 by Barbara Breen
I purchased my first house, and it is a Ranch. It needed a new windows - total 28. I called Ray and he came out. He was very responsive, and my windows were installed after (2) sets of measurements for accuracyJT worked his heart out installing all these windows. He’s a perfectionist,Ray’s professionalism and follow up even to this day has been stellar. This is an amazing company and for my first. ever window install, it was a reassuring and great experience. I would highly recommend them.Services: Vinyl window installation & replacement
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October 2023 by Shelby & Sam Manion
We had Mr. Window replace our original windows in our 1980 home. They were reasonably priced and I appreciated the no pressure quote. We received quotes from other companies and went with Mr. Window due to raving reviews and the fair price. Once our windows came in, we were able to get scheduled immediately! We had 18 windows to be replaced and Austin and his team was able to complete the job in 2 days. I’m highly impressed with this smaller business that’s been in the area for many years. I would highly recommend them! We look forward to working with them on our front entry, garage and back door in the future.Service: Vinyl window installation & replacement
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October 2023 by Andy Jedlicka
Summary - I needed my entire home's (17) windows and a sliding door replaced and did extensive research on installers and window brands prior to choosing Mr. Window and Okna windows. The sales process was smooth and low pressure. Ordering windows and getting the installation scheduled took a bit longer than expected, but communication otherwise was great. Installation was also smooth, the installers very professional and friendly. Thusfar, the windows have been fantastic.Pros:Sales - During the sales process, there was no pressure, and the pricing was comparable to other local window companies (about half the price of the national installation brands, though, based on my experience).Installation - Both installers were professional and courteous. They both checked each others' work and verified that it looked up to their standards. There were several hiccups during installation, including at one point an accidental cut into the drywall around the windows. Rather than trying to cover it up, they promptly told me that they'd made a mistake, what the required fix would be, and that they would take care of their mistake. Though this mistake may be seen as a "con," the way they handled it swayed the installation as a whole into a "pro" because now I trust that if they had run into any other issues, rather than cover it up, they would have come to me and addressed it appropriately, as they did when they made a mistake.Communication besides ordering windows con below - All emails I sent were responded to within a business day, usually within just a few hours. I'll be posting updates on this section as needed.Windows - It's only been a few weeks since installation wrapped up, but the windows and door have met and exceeded expectations. I'll be posting updates on this section as needed.Warranty/Fixes - No practical experience with this yet, though Mr Window and Okna offer great warranties. I'll be posting updates on this section as needed.Cons:Ordering windows - Upon placing the order for my windows, I was told it would be somewhere around 8-10 weeks for them to arrive at Mr. Window and installation would be scheduled at that point. Around 11-12 weeks, I emailed asking if the windows had come in yet, at which point I promptly received an email asking what dates would work for installation. Either my timing was fantastic or they had had the windows for a bit before I reached out. This didn't bother me personally but was the only negative about the experience. To a potential customer - if you want windows ASAP, just plan to send a quick email around the timeframe when the windows are supposed to arrive. Andi will be very responsive and helpful in getting installation scheduled or sending you up to date information. To Mr. Window - you guys commmunicate so well in every other facet! I would love to see a process put in place so this last detail of the experience can be perfected.
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September 2023 by Eric Porter
I could not be happier with my experience with Mr. Window! From start to finish, they made a complex process seem easy. Joe was very straightforward. Never once did I feel like they were trying to upsell to something we did not need. They offer very good quality windows at a reasonable price. The install crew was very friendly and cleaned up after themselves. If you are looking for windows, make sure to check out Mr. Window!
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September 2023 by Emily Ashby
Mr. Window Company has been beyond excellent with customer care. We had an issue with our window screens after our windows were washed, and Andi went above and beyond to help us solve the problem in a timely manner. We highly recommend this company!
