July 2022 by Daryl A.
Horrible location, limited hours, employees are mean, rude, sarcastic and confrontational. I ordered parts and was told I would receive a call in the next few days when they came in. I waited an additional 3 days past when they were supposed to arrive and then called. Spoke to a man who made me repeat the invoice number three times because he wasn't listening and was annoyed at getting a call. He then said my phone was disconnected and that's why I didn't get a call. I stated my phone has been on for over 15 years without interruption. Then Amanda who I bought the parts from started screaming and said my phone is disconnected. She became even more angry when I told her I was calling on the phone she said is disconnected. I then called the corporate office 317-241-2356 and spoke to Scott who is the district manager. He said he would deal with their behavior and I wouldn't have a problem with any confrontation picking up the parts.I went into the store and Amanda again said my phone is disconnected. She dialed it and it said disconnected. I called her back on the same phone and it rang. She blamed it on me and said I must have spam blocker and got upset when I asked why NAPA would show up as spam. She raised her voice and informed me that if she was yelling people would hear her in the parking lot. The other male employee (large man with glasses) was laughing and making fun of me to the other customer in front of him, which he continued to do in the parking lot after I left. Amanda slammed the parts down on the counter and told me to leave her store and never come back!I went to a different store, was treated wonderfully and they used their phone to call mine and it rang with their name. They have no idea why this stores phone wouldn't make a call to my number. They had no problem.I was never rude during any part of this transaction, however the employees, especially Amanda were extremely rude. The district manager Scott doesn't care because he lets them continue this behavior. He just screens calls and doesn't return them.If you want to deal with mean rude obnoxious people who hate life and take it out on their customers, then go here and get a tongue lashing.I know several mechanics in the area and have started speaking to them. None are going to buy anything from this store and are going to advise their customers not to as well.
