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September 2023 by Monte Poe
I was very hesitant on getting my car fixed at this location because of all the recent reviews. I had a coolant leak. They fixed it with no problem I payed the fee and had my car back within a few days. Very reasonable price as well.
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September 2023 by Ashley Compton
I went to the one off w 38th st because my mom said to go to them. Ms Twana was there to help me find a new vehicle, she was so sweet, nice, and helpful. Before leaving she asked if i didn't like the selection there and I said I was only looking at the SUVs and not the cars.....well she found a 2016 with 90,000 miles. I LOVE MY NEW CAR!!! THANK YOU AGAIN MS TWANA
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September 2023 by Shantiria Jordan
From the time my husband said he walk in he was treated with respect Bree help him get the suv he wanted and the down payment was good we went above and beyond if I can give her and oak motors 10 stars I will they definitely have great customer service he went in on the September 1st Thanks Tyrell Jordan
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August 2023 by SHAUNTIANA FRANKLIN
I have work with them before they definitely work if you have trouble getting into car because of your credit but Will was definitely a great help I was in and out within a hour Will really calm and very helpful and patient
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August 2023 by Amanda Taylor
I would highly recommend that anyone who’s had problems getting into a vehicle because of your credit or anything to go in and talk with Will because he was absolutely amazing and got me into a vehicle quickly! He made me feel extremely comfortable and explained everything in full detail so I would know exactly how it all worked because this was the first time I’ve ever purchased a vehicle & that wouldn’t of happened if it wasn’t for Will! ♥️♥️?
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June 2023 by Ayanna Jones
My experience with Oak Motors west service department has been nothing less than terrible. Since purchasing my vehicle I’m October 2022, it has been serviced 3 times due to no fault of my own. The first time was due to a severe coolant leak which caused my vehicle to overheat and shut down. The 2nd time I reported my vehicle had some hesitation when I would try to accelerate my speed, and I began hearing a knocking noise. I took my vehicle to Oak Motors West to be serviced. They informed me that my transmission needed to be replaced and it would be covered under my warranty. They kept my car for nearly a month with minimal updates. I took my car in on 5/15 and was unable retrieve it until 6/9. After, picking up my car around 9:30 am, it died out at 11 am, which means I had my car for 1 1/2 hrs before it started having issues again. I bought jumper cable to try jump starting it, but all attempts failed. So I contacted oak motors to tow it back to their lot. It took several days for them to check out the problem. A few days later they called and told me my fuel pump had went out and it would cost me $1000+ to repair. Oak Motors in no way has tried to compensate me for the time I have been without a vehicle. When I asked about a rental car I was told they had none available. Now, I am trying to make other arrangements for my vehicle to be repaired, they still trying to charge me for towing the car back to the lot even though it was due to no fault of my own. Oak Motors has a terrible reputation and has taken advantage of many people who may have been in crisis and needing a vehicle urgently. Their customer service is poor and they do not care how they inconvenience their customers. My experience over the last 8 months has been terrible and I do not recommend anyone purchasing a vehicle from here.
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June 2023 by Crystal Walker
The service was done in a timely manner. I was given great customer service from the mechanic and office staff. All information provided was explained in detail and all my questions were answered.
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May 2023 by keonda price
Well I am very satisfied with my purchase here at Oak Motors. My sales person is named Will. He worked with me and helped me tremendously with the process. I was approved before I arrived, Will had the car I wanted transported in from a whole other location. All I had to do was show up, test drive. I gave them my license and down payment and signed my paperwork. Absolutely amazing ?. I will definitely recommend this place to anyone serious about buying a car from this particular Oak Motors. Thanks Will and all who helped me here in the process.
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May 2023 by Dennis Grabow
Although I have been haunted with the car I purchased, and the initial buying experience was grand, Mark and only Mark , resurrected the service department on 38th Street. He rescued me today and repaired my car. I truly appreciate him.
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April 2023 by Brent Howard
My car was recently deemed a total loss as the engine spontaneously combusted and caught fire. I was told I wouldn't not owe anything because the remaining balance was already so low but 2 months later it shows I still owe $529 and everytime I call Indiana finance they keep giving me the run around saying it will go away but now it shows at late on my credit report....
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March 2023 by Marcus Smith
If I could give 0 stars I would. The car I got ran fine on the test drive and a few days after that. Then after a few days all the problems started. I only had the car a few months and barely drive it ain’t the dashboard cluster doesn’t work. I’ve ran out of gas a couple time because I can’t see anything on the dashboard cluster. Check engine light been on every since I had the car and everytime I take it to service and they say they fix it and it comes right back in the same or next day. I’m getting a lemon law attorney today cause that’s exactly what they sold me for 15,000 with 150,000 miles with a small eco tech engine. The car is not gonna last as long as these outrages payments
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March 2023 by Hamayah Wells
Giving them 1 star because 0 isn’t possible. They are honestly a joke and I wouldn’t recommend them to anyone. Me and my fiancé decided to go through oak motors because my grandmother spoke so highly of their finance company and their service department. I just recently had a radiator problem . I took my car to their service department and all I can say is very unprofessional. It took 3 weeks for them to fix an hour -2 hour problem . They had my vehicle so long I lost my job. Not to mention their finance company won’t really work with you when your vehicle is being repaired . They still expect you to pay on a vehicle you don’t even have. No car = no job = no job = no money and no way to pay for the car. Especially when you don’t have anyone reliable to help you get back n forth to work. On top of that don’t expect a rental vehicle ( as they claim to offer) unless it has something to do with the engine. Also don’t expect an accurate time frame on when they will be finished with your vehicle. As I had called several times and got told several different things by different people. They fix the radiator but they didn’t fix the main hose . So as I’m leaving my car automatically began to overheat . I’ll fix it myself rather than take it back to their shop and wait another 3 weeks . Point is - don’t go to oak motors to lease a vehicle. Your putting yourself in debt. They really need to get it together . And stop playing around with peoples money .
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February 2023 by Dustin Cox
Oil pressure light came on vehicle won't start and said I needed a new motor also in November got a message saying I had til December 31 to make a appointment to get things fixed and they voided saying I needed to bring it back in for a service and also the muffler is held together w JB WELD and it's in my warranty that they are supposed to offer me a rental vehicle if mine will b in shop more than 8 hrs and wasn't offered that and also told me that even if I bought a battery and alternator they don't accept outside parts well they go thru AutoZone oriely and napa for their parts I use to b a ASE certified mechanic so ik how this runs
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December 2022 by Tonya Colleen
I am so pleased with my car and the service and hospitality I received. “If there’s a Will there’s a way” Will worked with me and made sure I got the exact vehicle I needed and wanted. The whole team went above and beyond. This is my first time with Oak but it definitely won’t be my last.
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December 2022 by Katie Thompson
Will was great to work with! Very friendly Even though there was only two of them he did great.