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January 2023 by Natasha Young
This is the best bank I've ever had. If something goes wrong with your account, Actually something I did they help you you know everybody's name they're very friendly they're very professional. My personal favorite is Rebecca. What a competent manager!My favorite bank ever!
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September 2022 by beth smith
Great staff...? ATM DOWN?
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July 2022 by James Hall
Fantastic location! Great staff who are always friendly. Also and accommodating notary when needed. Much better than BMO Harris or Huntington in Broadripple!
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July 2022 by jeff lobsiger
I have been use the College Avenue branch for several years. Can't say enough great things about this financial institution. They offer creative solutions for my financial needs and I always leave satisfied with any transactions that may have been made. It's also nice to walk in and be greeted by your first name.
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July 2021 by N Soto
Best customer service ever. They treat you like family.
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May 2021 by John Blake
I got my ATM card stuck in the machine. I asked if there were pliers inside so I could use them because I knew the card was steel. Some employee walked off with an attitude and said "I have to call the back office". ??♂️ Then they came back and asked ME if I had pliers after I had to wait like 10 minutes. ?The dude that brought out pliers from inside got my card out in 30 seconds. He was cool, give that man a raise. ??
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March 2021 by Michael F.
This bank has the absolute worst customer service. I am trying to close my account, and they are forcing me to go in person or to a notary during a pandemic just to close the account and retrieve my funds. Don't use this bank.
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July 2020 by Rod Crossland
I love using a regional owned bank rather than one of the huge conglomerates. The Broad Ripple branch is full of friendly helpful people. Old National has my highest recommendations.
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September 2019 by Wade M.
Front desk workers all around are very friendly. I called and had a question about my account and it was answered quickly and completely. I am glad I bank here.
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March 2019 by Teri L.
Terrible customer service if you have fraud on a card, different answers from phone representative and staff within the bank. The confusion continued after letters and phone calls. I tried to use this card after they figured it out and the customer service rep said "yeh, yeh, yeh...I got it". Very unprofessional.
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January 2019 by Joe S.
I actually bank somewhere else but my mother banks here. I went in for her and I must say I was impressed. Relaxed sitting for banking, very nice atsmosphere and extremely clean. I just may have to consider changing banks.
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December 2018 by Natasha Y.
We moved away years ago but my husband still talks about this Bank! So now we're moving back to Indianapolis and this will be our bank!
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December 2018 by David Hackett
The couple times I ran into obstacles in my business the branch manager Rebecca and her team not only solved the problems but also educated me on how to prevent in future. Very personal and caring. Didn't need to set an appointment I just stopped in and they made time for me asap. Very grateful for all the help and support.
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October 2017 by Cory Ramsey
I personally have had good experiences with the staff here. Location kind of sucks.
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July 2017 by Harrison St. Clair
Customer Service is not a priority with this branch. I had a new debit card get lost in mail. I went to this branch and they order me another card which after 2weeks it never made it to my house either. I called several times to see where it was, and all they could say is it was send out in the mail. The 3rd card was mailed to this branch. I picked up, and Moony told me just to call customer to activate and set up my pin on my card. The process had already been a nightmare due o not having debit card access to my account for over a month, but Moony did not take the extra few minutes to set up my card for me. She and her coworkers were more concerned about their lunch plans. I called to activate my card through the automated system, but I was told me zip code was wrong. I talked with 2 customer services representatives who both could not help me with my pin set up, even though I'd dialed the correct number listed on my paperwork. I was told I had to call the main customer service number. I called and again was asked for my zip code, and now the gentleman stated that was not what they had on file. He asked me for my last transaction amount and loacation. I stated it had been in the middle of May, but I had no idea for how much or where. He stated I would have to go to a branch to set it up, and when I told him I had just left a branch, he was confused as to why they hadn't activated it for me. After going through, my entire process. He stated because the card was shipped to the branch the zip code on file with visa has been changed to the branch's. I was on the phone for over 15 minutes trying to get my card activated and set up my pin, but it would have taken less than 5 minutes to set up in the branch. After losing two cards in the mail, and not having access to my account for over a month, I would have thought they would want to make things easier for me. Customer Service is not a priority with this branch.
