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January 2024 by Tracy Smith
Experience sucked,I went to 2 or 3 of your stores in Indy location (s) saying they had the part I needed, turned out they did not have it , but able to order it ,30-35 milesround trip , and wasted my time in hellacious traffic on a Saturday.I blew out the pcv valve with my air hose then put it back on.
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January 2024 by melanie s
Friendly and customer oriented!
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November 2023 by Everett Roberto
Not everyone there but...clueless... The prone they're just ready from a computer information but actually hasn't no knowledge off anything.. please hire people that actually know auto sorry but not everyone there...
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November 2023 by Brian Blane
Update: I found out this same person has been the focus of several complaints. 1 within this strand of reviews. Obviously he is more important than the customers because he is till there, doing the same things.If I could give this place anything less than a 1, I would. Not in the availability of parts and products, but how one individual treated me this morning. (Ahmid). I purchased a set of calipers and rotors for my vehicle. I called yesterday and spoke to (Ahmid) and he asked me all questions that were not pertinent to the product being incorrectly suited, for my vehicle. He says if I have the receipt, a return would not be a problem. Later in the day, I go to the store and speak with Payton, because A had left for the day. Payton was awesome and I ended up just exchanging the calipers. This morning, I walk into The store to return the “rotors” that I purchased day one. Struggling to open the door and carry them in the store… I was immediately confronted by A in the most rude manner, saying to me,”I thought you returned those yesterday”. Taken back by his rude comment, I said those were calipers and these are rotors. Thinking why would he attack a customer in this manner. He went on asking and inquiring “rudely” and yes, I went right back at him stating what is your problem, just process the return. His attitude continued and I went it my car, grabbed my phone to record the incident. His attitude immediately changed. He became silent and no longer had his bravado displayed. After he handed me the receipt, I asked for his corporate number and he pouted to the door where the information was displayed, but slightly obstructed by another posting. I immediately went to another store, Autozone, and returned items there. Their greeting with simply good morning, a smile, and a “How can we help you” was how things should be. As I stated early in this post, Payton and the other guys at this store are awesome. However A needs to understand customer service. For me to spend this amount of effort writing this review is not the norm for me. However, it needed to be said.
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September 2023 by HUSAM FAHMAWI
Very friendly helped me with Rotors and break pads thanks and the fit.
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September 2023 by Michael King
Great service. Fast and easy.
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July 2023 by Anthony Rhodes
great place for car or truck parts.
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July 2023 by Clarissa V
Hamid (spelling?) is condescending towards women. I came in looking for a specific part for my car and he didn't trust that I knew what I wanted. He ended up looking it up on his computer and pulled up the same part number I had...way to go, man ?
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June 2023 by D. Wood Sr
A tech rigged my window wiper, and it almost fell off. 2 young guys sold me a better pair and put them on right
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June 2023 by Christy Johnson
Jonathan was phenomenal! He did diagnostic tests on my vehicle yesterday, June 4th, and he was very knowledgeable, formative and helpful. He also went the extra mile and was super nice!
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May 2023 by Mark Brillhart
Just told my charge account isn’t accessible at this location. Never have had an issue charging an item for my company account at any location. Take my business elsewhere.
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May 2023 by Carolyn M.
I stop by wanting to get my battery checked.stood in the store a good five minutes no one said may I help you are even acknowledged that i was there I called AutoZone he let me know that they checked batteries and I left.as I was coming out a guy was coming in before I pulled off the lot the worker came out with him to check something on the man's car. I thought WOW
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March 2023 by Corbin Jave
Came in during a rough week and I ended up short $3 to change my oil. Evan working that night spotted me without blinking an eye to get me on my way. And I was there in and out with exactly the parts I was looking for. I have always liked O'Reilly's and will continue coming here first, thought it was worth the praise.
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November 2022 by Joe Sprunger
Rick was very helpful and friendly. Bought a battery and windshield wipers.
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October 2022 by evon holley
Very knowledgeable in the castleton location. Plus I was text a $10 off coupon!
