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January 2024 by Siddharth B
Pretty much scammed out of roughly $400. During the initial call the company informed me that they'd be able to come out and take care of my mice issue within just a few weeks. This initial consult cost $270 and they even guaranteed me results.Their solution was to just lay down glue mouse traps all over my house and have me swap them out if the traps caught any mice. These traps cost 25 cents each at any hardware store or Amazon. They didn't bother coming out to check on them. The traps did not catch anything and I had some small camera set up where I saw the mice just avoiding the traps altogether.I called a month later since I was charged for a visit. I was placed on hold where the automated voicemail message informed me how Orkin guarantees results. I told them none of the traps had caught anything and I wanted my money back. I was passed from "manager" to "manager", first Wade, then Jason, then someone mysterious who's name they can't give me and basically given the brush off. I was also told to ready my contract where it states "Orkin does not guarantee results". So essentially the sales pitch, their automated voicemail lies directly to customers so that they can just scam money off of customers.Save your money and go to a local place, or just do what I did and place down some of the classic wooden traps and catch the mice yourself. I'm sure the same can be done for other pests. I'm never going with Orkin again, and this review is my only recourse since Orkin doesn't return my calls.
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November 2023 by Kim Cahill
You should list insect prevention bc that's what us Q O month people are really having. "General pest inspection" while yes, they look for as they spray, but it doesn't really fit.They also offer termite inspect & treatment at separate cost. If you have them do a yearly f-up inspect & you do get termites the treatment is free. Also they have a branch for critter infestation where they not only rid them, but determine entrances & repair those. Plus they find all damage caused & repair. My mother had to use this for squirrel infestation & huge damage. She's on a monthly pay4 plan.
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August 2023 by Kelly Rodgers
I would have given 5 stars, but there was such confusion about our first pest removal visit that I wasn't completely happy with that experience. The termite part was very good!Services: Termite extermination
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July 2023 by Angela Bishop
The new guy did his Job . But I am very upset that I don’t have Marcus anymore I was very familiar with Marcus. I really like him. He was very professional knew my situation and was just great and I don’t have them anymore because you guys wanted to take him away. I might have to cancel your services now.Services: Rodent extermination
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July 2023 by Jim Pell
Jessica was the technician and she was very good and professional. She sprayed the outside of my home and also inside where there was the most activity.Service: Ant extermination
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July 2023 by Kathy Lingle
The guys are so knowledgeable, they care about you and your issues. I've been with Orkin for many years. I had an issue with fleas one time and my regular service guy wasn't available, so the manager came within an hour and took care of the fleas. I was so thankful and am is thankful for the job always well done. I would and do recommend them to anyone. Thanks guys your much appreciated.
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July 2023 by Isabel Rivera
I love their communication, and reminders. I use them as ongoing pest control. I called for emergency spider control and their response time was next day . I was sold, the customer service person on the phone was excellent, very understanding and patient to my questions. She was knowledgeable excellent service. The field technicians have been excellent.Services: Termite inspection
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July 2023 by Sheila Bonham
Marcus and Terry have both been excellent they do a excellent job they're very thorough they explain to me what's going on they put new traps down again cuz I still have a few out here in the garage. They are so professional and they are so polite and they are very good and they're reasonable. I recommend them to anyone especially Marcus and Terry.Services: Home inspection
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July 2023 by Carol Gillaspy
Richard was very thorough and explained everything in detail, the prep, the initial treatment, and the follow up visits. We've used Orkin before and got top notch results. Can't wait to get everything in order so that we can get quality service again to get rid of the problem!Service: Home inspection
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July 2023 by Carolyn Samuel
Our Orkin technician always comes on time. With my ,property being 55+ years, we needed a good company that has had experience working on older homes which are more likely to have spiders and silverfish. Our technician is very experienced and we are very happy with the Orkin service.Services: Spider extermination
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July 2023 by Terri Stanfield
I am a very happy new Orkin customer. I had a problem with gnats all over the house. It was driving me nuts. I called they booked me quickly. The gentleman that arrived was prompt to appt. Very friendly and professional. He told me all about he would do to rid my home of the pesty gnats. He was right it worked! I will be telling my friends and I’m continuing with them for the future.Services: General pest inspection
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July 2023 by Christina Lynn Lyman
Jessica did a wonderful job and was very professional. She was knowledgeable and educated me on where the mice problem was coming from. Highly recommend her.Service: Rodent extermination
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July 2023 by Amber Lusk
Every Orkin rep has been professional and super friendly weather in person or on the phone.I’m impressed with the customer service!We also have not seen any bugs since we’ve started using Orkin!Services: Spider extermination
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July 2023 by Charlsie Ashlock
Kevin has been taking care of our home for 5+ years now and is simply the best! He’s always on time and willing to answer any questions we may have. He remembers our problem spots/pests and we’ve seen a huge decrease in pests with his work.Service: General pest inspection
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July 2023 by Mark E. McClung Sr. McClung Sr.
Good customer service. Would be nice to get a follow up report on the inspection to include any potential and or additional preventative maintenance on my partService: Termite inspection
