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March 2024 by jerry gaddis
Great truck rental
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December 2023 by Theodore Rhodes Jr
My truck wasn't ready ? on time ?
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November 2023 by Jack Johnson
Service dept is terrible. No communication when you drop off your vehicle to repair. No one calls to update or inform you of any changes or if your vehicle isnt ready at the time they tell you its supposed to be.
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September 2023 by william dake (Bill)
Great guys! Rental desk, repairs and Robert on the fuel island is always a positive person to talk to every morning
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July 2023 by Paul Dodson
I have been so impressed with this company. We broke down on the road and needed something to get our load home. With very little effort, they got us into a cargo van and on the road. I had called several other places first but they didn't even seem to care. I will be choosing Penske first from now on.
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June 2023 by FLZ
Have utilized Penske since 2010. Florida & New Jersey were the best when it comes down to customer service & attention to needs... This location in Indy is like stepping into The Twilight Zone... Shame...
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June 2023 by Strike Group
Amazing service. The gentlemen I spoke with at the counter and on the phone were terrific! informative and responsive to questions! Truck was incredibly clean, and the pricing was great! 5/5 - no doubt!
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June 2023 by Sean KHan
Great service but little expensive
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April 2023 by Agon Kaqanolli
I don’t know if they’re private investigators or truck rental company! Very confused with they service!!
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March 2023 by Jesse
Took a work truck here for service because it needed service before the interval, and kim the servoce writer was rude and refused to service the truck.
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February 2023 by Harold Dougherty
I drive a commercial tractor trailer that is leased from Penske. This facility was good and quickly repaired my vehicle.There really are other good penske facilities in America.Unfortunately many of Penske repair facilities will not communicate anything with the driver.Repair or replace items there is nothing wrong with, and then simply lie about it...or go hide like a cockroach, hoping that their shoddy mechanical repairs will blow over without causing themselves any harm.
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December 2022 by William Nellis
My trk in shopp loner trk was low on antifrez and halfway through my route stop engine check engine and forced dec on throttle kicked it so much for a loner that's work cost me the and monie
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September 2022 by Justin Reuter
By far, the most influential factor in this very positive experience was the outstanding customer service. Especially the service provided by Amit at my pickup location, 8520 N Georgetown Rd, Indianapolis. Every time I engaged with this location, either in person or a confirmation phone call, the customer service was engaging, pleasant, and helpful.The day of pickup, all 3 associates behind the counter were pleasant and helpful. They held conversation, with engaging energy, and it was evident that they enjoyed working each other. While I do not know what their long term career goals are, the qualities they demonstrated at that time are highly valuable, and I would consider hiring them in my own business or recommending them.Amit was especially helpful and kind, as I worked with him directly. He addressed all of my concerns, answered my questions, and even went above and beyond my expectations. I am immensely impressed and thankful with his care, and the service Penske provided. It was this experience alone that removed much of the anxiety and stress that comes along with moving across several states.
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August 2022 by Harry G.
I had a great experience at this Penske! I had a one way move planned from Indianapolis to Boston with a reservation booked about a week in advance. I received frequent updates confirming my vehicle's availability and my need for it. On the day of, Aman, a Penske professional, notified me that my truck would be about an hour late. When I arrived, I was offered water and given a significant discount which more than made up for the slight inconvenience. Once the truck arrived, Aman ensured that I fully understood my rental agreement and went through it comprehensively and effectively. Aman also allowed me to pick up the car carrier on the following day, which made loading the truck a breeze. When I picked up the car carrier, Aman helpfully attached the car carrier and went above and beyond guiding me through the process to affix my vehicle to the carrier. I felt confident that I knew how to operate all aspects of the truck and carrier before I left, which was very important to me. Overall, the people at this Penske exceeded my expectations and made the truck rental the least stressful part of a 1000 mile move! Highly recommended.
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July 2022 by Dianna Henson
Professional and helpful crew
