-
November 2023 by Thao’s Life
Customer service was wonderful, was able to call in, get my answers, and got my car repaired with in the week. Lots of nice cars in their shop.Their detail department was great as well I got my car cleaned while it was there as well.Services: General repairs & maintenance
-
November 2023 by Christine Duong
Really great customer service. Even through all of strikes that have been going on, it was hard for me to get parts for my overland build that I am doing on my new 4Runner. Sometimes it hard to justify buying parts on my own but Premiere made purchasing parts easy and also convenient. I ended up getting some OEM TRD PRO style wheels for my new 2023 4Runner. I did not like the factory wheels and tires that came on my truck for this model year. I was able to get my wheels mounted, balance, and installed all in house.Would definitely recommend Premiere for Toyota truck modifications! I will be coming back soon to get my truck finished with them. Now I can pull my boat with ease with my upgraded tires and not those small OEM wheels and tires I had.Services: Tires
-
November 2023 by Sebastian Perkins
Late 2017 I was in search of a shop that was/is a all in one shop with good customer interaction and haven’t looked back since. John runs the shop exactly how he would want himself to be interacted with if rolls were the other way around and the crew and him are family to me at this point. From something as simple as a quick wash to a very intensive full build they can do it all and do it all the right way no corners cut. Always recommended for any automotive needs.
-
November 2023 by Terry Tubbs II
I have always had my Challenger detailed and serviced here. One thing I know for sure is the service team was able to diagnose a boost related issue I had been fighting all season from drag racing. I was able to get my car in for a diagnosis, and their technician was able to figure out the issue within their hour of diag. I then ordered the correct parts and rescheduled for my appointment later on when the parts arrived. High quality service by far. I appreciate the Premiere Team.Services: General repairs & maintenance
-
November 2023 by Anonymous User
Nice designs done by the Detailers, very impressed with the work done here! I have never seen someone do lines in carpet like this before.Services: Auto detailing
-
November 2023 by April Warner
Update on prior review. Peter Kouch, service advisor contacted me via email and said he would send a check for $804.68. NO CHECK HAS BEEN SENT. This is a very dishonest company and I would not recommend doing business with them.Response from Premiere Auto: Considering all of the variables involved with both of us in this situation, I honestly feel it is unfortunate that you feel your experience with us has deemed a negative Google review from you and that you’ve elected to not remain a customer with us. Because of this, while our standard policy states that we do not accept returns on any special order item, I spoke to my manager and he has agreed to refund you for the full parts amount which is a grand total $804.68 that covers the rotors and pads that we ordered for you. Please let me know if this works for you and if you prefer to pick up a check from our facility or if you prefer to have us mail it to you instead.Update on business response. Peter is a very dishonest, deceitful business man. He has lied about the issues to save the company's good will. Customers will see through this. I had my vehicle initially checked by my dealer, Ed Martin. They confirmed the roders are warped and need to be replaced. Peter said he would drive my vehicle to confirm there is an issue. He never did and has continued to lie. He charged me $125 to check the issue in addition. If this business was a fair company they would have refunded my money as said in writing. They never planned to do so. I don't have the parts and can't take these parts to another auto shop due to their insurance liabilities. You must install the businesses parts where they are purchased. I don't have access to a mechanic. My father is deceased and as I have found out with this incompetent and dishonest business, you can't trust them and you find out their true intentions during the time of their workmanship. They have proved they are not of their word and want to take advantage of their customers. This isn't the way to build your business. Customers beware!!!! Make sure you know the business before paying any amount upfront. The work should be performed prior to your payment. Didn't happen and they probably would have damaged my vehicle or perhaps not applied the new roders, assuming I wouldn't know the difference..... Very dishonest businessmen and now I know why Peter wouldn't allow me to speak to the owner. Red flag!!!!
