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March 2024 by Buddy Raines
The location I rented from downtown on Illinois st. Was very polite and quick to answer any and all my questions promptly.
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February 2024 by Garcia Z
Rachelle was helpful
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February 2024 by Dennis Neely
Price went up
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February 2024 by Sydney Reid
Do not rent here!!!! The management does not communicate and you will have to come out of pocket lots of money for their mistakes and miscommunication on top of renting
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February 2024 by Jordan Rockey
Rachelle was awesome and help me with returning my unit! Great service!
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December 2023 by Tasha Woods
Don’t ever rent a storage unit from here!
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December 2023 by lisa nickol
Rochelle was so helpful, friendly and supportive.. She definitely is a 5 star employee..Quickly discovered the issue and had it fixed in minutes.. Thanks Rochelle!
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December 2023 by John Kennedy
Rachelle and Ellie we're very nice and considerate and patient
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November 2023 by D Wright
Rachelle was absolutely fabulous!! Went out of her way to help and make sure everything was set up for me. She was really busy with people in the office and people on the phone but was multitasking with a smile on her face the whole time!! Great customer service!!!
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November 2023 by John Wuchenich
This place is horrible!!! Elevator turned off for 4 days due to inspection failure. Not able to move belongings. Management sucks.Not accommodating to renters during outage. Will NEVER rent from Public Storage again.
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October 2023 by BigDawg Spazz
Rachelle was such a good help. Nice and friendly.
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October 2023 by arjun chahal
Rachelle was great, super quick to find me a unit. In and out in 10-15mins.
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September 2023 by tanner judd
THE ABSOLUTE WORSE EXPERIENCE IVE EVER HAD!!! NO ONE ANWERS THE PHONE OR CALLS BACK. INFO IS NEVER UPDATED. MY DAD DIED ALMOST A YEAR AGO TO THE DAY AND IM STILL NOT REGISTERED ACCOUNT HOLDER. I've called and left messages and talked to your terrible customer service agents for 8 months now to simply get the photos taken of my storage unit to turn into insurance because YOUR TERRIBLE COMPANY HAS MY UNIT IN A BLIND SPOT ON THE CAMERAS!! Now my entire inheritance from my fathwr has been stolen from me AND i cant even file with insurance because YOU PEOPLE STILL HAVENT SUBMITED THE FORMS I SIGNED 10 MONTHS AGO! ON TOP OF ALL THAT IVE REQUESTED A DISTRICT MANAGER AND SITE MANAGER FOR MONTHS SO I CAN GET THE LAST OF MY STUFF OUT OF THE STORAGE UNIT TO GET NOTHING IN RETURN! IVE BEEN FORCED TO PAY FOR 7 EXTRA MONTHS THAT I DIDNT WANT TO BECAUSE YOU PEOPLE CANT ANSWER A PHONE. this place is a scam. NEVER do any sort of storing here. they will hold your stuff for ransom and NEVER let you get it out. (ive needed a new key and have said so many times.) ive paided now an extra 150 a MONTH and they are raising the prices again!!!
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July 2023 by Gregory Irvin
Rachelle was the high point of my afternoon! She basically almost knocked me down trying to give me assistance! Just the correct amount of customer service!
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June 2023 by Amber Shani
My experience at this location was nothing but the BEST ! Rachelle was hands down the best employee! We arrived with just one hour to spare and she not only was patient and kind but beyond helpful . We unloaded a smal truck with a few minutes to spare within close rachelle came to help me and my husband out. She makes that place run! She is friendly and understanding with all guest . Great hard worker , thank you .