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January 2024 by Christine Dickenson
My husband and I bought a 2024 Mazda CX-5 from this dealership over the weekend. We traveled 3 1/2 hours from the St. Louis area to Indy. The car they said was ours (which had just arrived the previous day) was there with a nice red bow on top! Our salesperson, Dylan, was so friendly and helpful and showed me how to use the Infotainment system. The finance manager, Gordy, was also very personable and we were actually laughing and enjoying our time with him. That was a first as those negotiations are often brutal. The Sales Manager, Barry, helped negotiate the sale from the beginning and made the entire process painless and transparent. Thank you to Skillman Mazda West - we are thoroughly enjoying our new CX-5!!
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January 2024 by Ian Dante
Dylan McGuffey was wonderful in helping me find the right car for me! I highly recommend you buy your next vehicle through him!
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December 2023 by Dawson Hopf
Keenan was the most unprofessional salesman I have ever worked with. He tried to get me to buy a car without seeing it. When I said no, he would get very upset. He was so pushy and was not friendly at all. The next day he called me and said “be a normal person” and call me back. He did not deserve my business nor did I want to give him my business. Later on after I told him I was not interested, he called me again and asked me if I was still interested and I said no and he hung up on me. I bought a car elsewhere the following day and was so happy I did.
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October 2023 by Devin Pinney
I purchased a car from here for $8,500 a few months ago. The next day it made a loud noise upon cold start. I'm not a car guy, so I turned the car off and turned it back on and no noise this time. Didn't think it was a big issue. Took it on a long trip and there was a knocking noise and then the oil light came on. Turns out the $8500 car has several oil leaks and a faulty timing chain. Something that I'm certain the dealer knew when they sold the car. I called the dealer and they said all they could do for me was a $100+ diagnostic fee to see what all is wrong. Tough stuff, Lotta money down the drain.
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September 2023 by Matthew Johnson
Daren is a rock star. Ever since I moved to the area, I've had a number of issues arise with my vehicle at the hands of others, and Daren (the Service department as a whole) has been extremely helpful, accommodating and friendly! I loved the service at my local dealership where I bought my car, but I can rest easier at night knowing that my new, local dealership is top notch. I've been very unfair in my requests to the team and they've always taken it in stride and made sure I was taken care of and have never once been nasty, unwelcoming or anything else I might expect of another business elsewhere when met with my issues.Can't say enough good things about the Fixed Ops at Ray Skillman Mazda West!
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August 2023 by Arean Gaddie
Nathaniel South was sooooooo amazing ! Helped me get in & get out ! He is the GREATEST PERSON that is in the car industry ! Great attitude , funny personality , will make sure you leave with what you want & makes sure you leave happy with your purchase ! There aren’t enough stars on the website that could describe how amazing NATHANIEL SOUTH IS !!! Thank youuuu !!
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August 2023 by Luis Sotelo Sosa
A simple call answered by a very unprofessional staff member: My husband had to cancel our cars service due to a family emergency and we got charged a “restock fee” of $165 for parts. I’m familiar with such fees and willing to own it but he was never told this at the dealer nor does any of the paperwork provided to him or their website state such policy. He had already told me he was treated poorly over the phone when questioning such policy so I decided to call since I wanted to be better informed on this policy and so that we wouldn’t be charged for items that don’t fall under this policy since it’s not listed on the receipt nor online. After requesting to speak with a service supervisor, I explained why I was calling and that I just wanted to see where we could find such policy. He got very defensive immediately and his tone changed and stated that he had already spoken with my husband. I replied kindly that I knew that but that I just wanted to see if they could email me or him (since they have his email/info) a copy of the their policy where it lists their “restock fees.” He said my husband needed to call and that “I could not call on behalf of my husband” to which I said I can get verbal permission if needed. But he said “nobody can ask about his car except him”. This concerned me since he was very rude and not true at all! Legally my husband is allowed to give verbal consent if they can confirm his information, and I’ve done it many times. So I kept calm and I asked, as a new costumer, could I get a copy of your policy where it states you have a “restock fee”, but again he replied in a very rude tone that I needed to get that in person. My husband has purchased two cars from this dealer and has taken his cars to get serviced there since around 2016 but I will make sure he takes his business elsewhere. If I called as a new costumer requesting information and I’m treated like this, you bet we will be reporting this to the BBB. We shouldn’t have to drive to the dealer to get proof of why the dealer is keeping $165 of our money. If it’s a policy why will the dealer not provide the written policy?
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August 2023 by Joyce Armour
Miles Fork was a great help. He stayed in touch and was very patient with someone who has not so stellar credit. If you are looking for a great dealership please try Ray Skillman West you will not be disappointed.
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August 2023 by Chuyue Combs
Want to thank Patrick Bradford for his help even though I remembered my appointment date wrong, he is very kind, understanding and professional. Recommend this place because of the nice people.
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July 2023 by Shealyn Dicus
I haven’t experienced customer service this amazing in so long. I was greeted the minute I parked for my service appointment. Given a tour of the area in order to enjoy my wait. Was kept updated via text and video! Showing what they found wrong in my car. Overall the best experience I’ve ever had having my car serviced. Just wow!
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June 2023 by Steven Giovangelo
Really appreciated the thorough assistance and help given to me in making the decision to purchase a 2023 Mazda CX5; the sales/lease consultant Rodrigo as well as the general manager and financial terms manager were very courteous . I appreciated the detailed tutorial given to me in the vehicle before I drove off the lot. Excellent dealership!
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June 2023 by ejaaz mwaafrika
Patrick who is in the mechanic department was informative and extremely helpful. He gave me his honest opinion on the electrical work that needed to be repair on my Mazda 5. He saved me a lot of time and money
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May 2023 by Ron Presley
My son bought a Mazda this past week. Excellent customer service and a positive atmosphere. Highly recommend.
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February 2023 by Jamie Runnels
This place was the easiest dealership I have ever purchased a vehicle from. At first, we weren't sure if a deal could be made, but Keenan and Nate really put in a considerable amount of effort to get me in to the car I bought today. Thank you to all the staff, everyone was really nice and easy-going!
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February 2023 by julie huffman
Bryan (sales), Vince (GM) and Mike (F&I) made our buying experience pleasant and easy. The entire staff is so friendly and helpful. They truly put the customer first.
