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November 2023 by Jennifer Coker
First off all I been in touch with these people since before I had a job. I worked 12 hours today told them I just started my job CLEARLY 3 times before I made an appointment. Told them I just fixed my credit and I need a car for me and my kids. I need transportation to work and they told me that was fine. I get there they ran my credit and basically told me find a co signer after I seriously stated my situation. They played me I felt horrible they do not work with you at all I was so tired I wasted my time that really crushed my hopes. Gets no love from me!!!! And I had proof of the income that they told me was ok. LIARS
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November 2023 by Taylor Gilliatte
I had a wonderful experience here! Just bought a 2024 Mazda Cx-5 and everyone I worked with was amazing! Franklin, the service manager, was AMAZING! He made me feel like family & made sure I got everything I wanted! Mike/Michael was great also! Really down to earth guy and didn’t beat around the bush. And lastly, Brian in the finance department! Really great team overall and definitely will be a lifetime customer!
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November 2023 by Mark Cox
I recently had a terrible experience with a car dealership, and I feel the need to share my frustration. This nightmare unfolded at "Ray Skillman Northeast Mazda," and it involved two individuals who have left me deeply disappointed: Mike Wright and Steven Boyd.This marked the second time I had been misled by Mike and Steven, and they seem to have perfected the art of deception. The initial encounter was unpleasant, but this second incident was the last straw.I had been on the hunt for a specific car model, and despite my past experience, I decided to give "Ray Skillman Northeast Mazda" another chance. I called to inquire about the car's availability, and Mike Wright assured me they had the exact vehicle I wanted in stock, even guaranteeing a test drive.With high hopes, I arrived at the dealership. Steven Boyd welcomed me, but it quickly became clear that he was just another participant in their deceitful game. He led me to the lot and showed me an entirely different car, falsely claiming it was the one I had inquired about. I was bewildered and explained that this wasn't the vehicle I wanted.To make matters worse, when I pressed the issue, Steven Boyd told me that the car I sought had been sold just minutes before my arrival. Their brazen lies were infuriating, and it reminded me of their first deceptive encounter when they claimed to have a car in stock when they didn't.My frustration and anger reached a boiling point. I had wasted my time and been blatantly deceived again by "Ray Skillman Northeast Mazda." It's abundantly clear that these individuals have no qualms about lying to lure potential customers into their dealership.In conclusion, I strongly advise others to avoid "Ray Skillman Northeast Mazda" and the two individuals, Mike Wright and Steven Boyd, who seem adept at deception and false advertising. My experience with them was nothing short of a nightmare, and I wouldn't wish it on anyone. Save yourself the trouble and seek an honest and reputable car dealership elsewhere.
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November 2023 by A Portfolio
I would give them zero stars if I could. They will blatantly lie that a car is there even if you ask them to be absolutely sure because of the distance you have to travel... I have been there 2 times now to look at a specific car and upon arrival, it will always be gone.Then they proceed to try to sell me another car that I don't even want at a few thousand dollar mark up. Classic underhanded sales tactics from the oh-so shady people working there. Names to avoid: Mike Wright and Steven Boyd.Hope this helps at least one poor soul. And to the salesmen, you can still make money and not be a terrible human-being.
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November 2023 by Shirley Clarke
On October 26, 2023 I purchased a brand new Mazda CX-30, 2023. This is the first time in purchasing a vehicle that I can say I didn’t feel any pressure to make my purchase, the sales manager, Franklin, my sales person, Austin, and my financial team Brian and Alex were simply amazing! Before I drove off in my new vehicle, both Alex and Franklin, made sure that I understood the basics of how to operate my new SUV. I truly found my experience to be a very positive one, however, the only thing is that I think they forgot to wash my SUV before I drove off with it, but I still wanted to give them a great review.?????????
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October 2023 by Nick Smith
I needed to get rid of my truck that had become more of a driveway ornament due to not being used. I was worried I would be low balled to the point of disrespect but to my surprise the guy I dealt with was straight forward and a pleasure to work with. I can't remember his name at this point. I think it was Brian, maybe.
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September 2023 by Jana Burton
This is the best place to go for a car i swear. Everyone is sooo nice and HELPFUL! VERY HELPFUL and truthful. I loved it ask for Bram and Aaron ? but everyone is great
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September 2023 by Allison
I have been a loyal customer of Ray Skillman NE mazda for some time now, having purchased two brand new vehicles here. I'm not sure what is changing with their morals but after being a loyal customer here for years I am very upset with how the service department is handling issues. On a brand new car, with less than 30,000 miles on it now, and covered under warranty, they will not resolve an issue I am having. Even after being told it is covered under warranty, but giving me this obnoxious run around. An issue that hundreds of people with newer mazdas are experiencing, and on a brand new car, I feel just stuck. I'm at the point that I am very much doubting my decision purchasing this vehicle from them and I just don't believe it's right how they are treating their loyal customers. I will be looking at other dealerships in the future. This dealership is not the same anymore.
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August 2023 by A. Carvalho
I recently purchased a car from Ray Skillman Mazda Northeast, and I must say, it was a fantastic experience. Franklin, the sales manager, handled most of the transaction over the phone and online, which made the process incredibly convenient. I was able to work out all the pricing and trade-in details on their website, so when I went into the dealership, everything was smooth sailing.I want to give a shout-out to Sean, the salesperson who took care of the paperwork and accompanied me on the test drive. He was a laid-back and non-pressuring individual, which I really appreciated. When I mentioned that I didn't want any add-ons, he respected my decision and didn't try to convince me otherwise. Franklin did come back out and offer some add-ons, but I politely declined since I'll be moving soon.Both Franklin and Sean were not only friendly but also extremely easy to work with. Their customer service was top-notch, and I wouldn't hesitate to recommend them to any of my family members or friends. Overall, my car-buying experience at Ray Skillman Mazda Northeast was exceptional, thanks to Franklin and Sean.
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July 2023 by Julianne M.
I rushed to get my window fixed and the helpful manager and employee waterproofed the broken window to last me a few days. They didn't charge me for the service, just helped me when I was in a bind. I felt really thankful for this kind gesture after a day full of craziness.
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July 2023 by Danielle H.
Worst dealership ever. Called and spoke to 4 different people who said they would call us back after screwing up the selling process. Never got a single call back. Do not sell your car here or do business with this place. No one wants to own up to getting something done. They will in fact lie to you many times over. Please save yourself a headache and stay far away. They also are selling the car for a ridiculous markup.
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July 2023 by Belinda Olvera
I HAD To sell my beautiful truck. They gave me a really good deal. Better then all the car dealerships I went to.
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June 2023 by Rick Garrett, N9GSU
I have to say, attempting to work with Ray Skillman was just an awful experience.My wife and were shopping for a used car. We were greeted by Nick, a salesperson, and he was friendly and professional. We told him what our budget was, and he pulled several options. After driving 2 of them, we settled on the 2nd one and that's when it got interesting.Although we had already given him budget, this car was well over twice what our budget was. We had some wiggle room in our budget, but we couldn't double it plus some. That left a very sour taste in our mouths.Nick called us the next day and apologized for that, and asked us to come back, because he had several options for us.We made an appointment and returned a few days later. Even though we had made an appointment with Nick, we were told he was off that day and they referred us to another salesperson.He told us he had nothing in our price range and sent us on our way.All around, 2 wasted trips and a horrible experience. Will not return.
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May 2023 by Anna Olson-Stefan
Ray Skillman Mazda NE is excellent! I recently went in for an oil change and had some issues with my display screen. Alan was very customer focused and made sure everything was covered under warranty. They gave me a courtesy vehicle that worked great and was an easy process. I prefer using the dealership services over any other oil change location.
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May 2023 by Alice Moorer
Alan in the service department was absolutely amazing! He found a warranty that I had on my car which I did not even know I had and applied it to my account which literally saved me thousands! He kept me up to date step by step on what was going on with my vehicle and even called me to let me know it was ready 2 days in advance! They are magnificent. My car is driving even better than before! Thank you thank you and thank you again!