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February 2024 by Jay Horan
My husband was t-boned and his car was considered a total loss. While buying a car wasnt something we were expecting to do we sure got lucky that we ended up at this dealership. Our experience was amazing and every person we interacted with approached us compassion and a full willingness to help. It's hard to imagine we'll ever buy another vehicle from anywhere else. Special shout out to Nolan, Bishoy, Mike and Michelle! Thank you guys so much!
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February 2024 by Shelbi Satterfield
DO NOT BRING YOUR CAR HERE! If I could give the dealership zero stars I would. my car came in to see if something was covered under a warranty possibly and prior to me getting my vehicle back my car was stolen off the lot. service manager says this happens to their lot on MULTIPLE occurrences and mine was just one of 12 stolen or damaged that night alone. I received a call from IMPD saying my car was stolen early sunday morning and did not receive any calls from the dealership even telling me it got stolen until I called them tuesday afternoon! this dealership states they take ZERO responsibility for any type of financial costs or anything else that comes with the thefts and that it all falls back onto consumers. did not have me sign any paperwork that waived any rights if this were to have occured while my car was there. tells me its the same as it happening anywhere else I go however it is not since clearly they target the dealership cars! ive had this car for almost five years and it has never even been vandalized or broken into. i have now filed a claim with better business bureau but that still doesnt fix what happened! PLEASE think twice before bringing your car here and leaving it under their care! my car now has thousands worth more of damages that it didnt have prior and I fear my car is now going to be "totaled out".
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February 2024 by Kayla S
Great sales team
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November 2023 by Shaun Golden
Ray Skillman Northeast Kia: Service Department, JB & Mitch, this is for you:About September 22nd or so I took my 2023 Kia Sportage into Ray Skillman Northeast Kia. When I woke up that morning to drive it, it began stuttering when stepping on the accelerator, it struggled to accelerate. This should not be typical, especially in a brand new car. I took it to Ray Skillman immediately and they've had it since; today is November 29th, 2023.I've specifically been working with JB. Today, I found out JB has been lying to me. I've been trying to keep communication with service, not them with me smh. He said they had a tech line ticket opened with Kia for MY vehicle so that they can troubleshoot back and forth. Turns out, according to Kia, that tech line ticket for MY vehicle has been closed since September 28th. According to Ray Skillman, that ticket has been closed since October 14th. Regardless, the ticket is closed and not open and being worked on. I was then informed by JB that Kia did not open a tech line ticket specifically for MY car because they had other cars their with similar issues and a tech line ticket was already opened with one of them, so they were just streamlining their processes. (insert straight face emoji)In a world where we are all overworked and underpaid, this would be understandable. EXCEPT, it's 2023. When things go wrong, people want a paper trail, a chronological timeline of events and happenings. Especially in the car industry! My example was "If something goes wrong with my car, the first thing you're going to ask me for is a record of my oil changes, to ensure they were done on time, and repairs." This is simple.As time continued to pass and I had no car, I decided to contact Kia, directly, just to see what information they had or if they had anything I could do since Ray Skillman wasn't getting anywhere by troubleshooting issues.I submitted a request for Kia Manufacturer to essentially buy back the lemon that they sold me, or switch me out for something of equal value. To my surprise, the request was denied, in partial, due to there being no paper trail. No evidence in the form of a tech line ticket for MY vehicle to Kia Manufacturer.At this point I was more than disappointed. My last 5 cars I've purchased directly from this dealership and now I'm essentially about to be screwed because service wanted to be lazy and didn't want to copy/paste the same issue 3x.Well, call me Karen because now, I need to speak to the manager.I was able to speak to the manager, Mitch.Mitch did not take ownership, for anything. In fact, he pointed the blame at Kia and their workers. He stated they didn't know what they were talking about etc. When I asked him the bottom line question of why, he had no answer nor an apology. He stated that a water pump would arrive today, be put on today, and they hope it will fix MY car, since that's what the tech line ticket told them to do for the other vehicles in their inventory with this same issue. He then tells me that he's been in service for 6 years (IDC) and has never seen a field tech come to the location. I then informed him that I didn't care what he saw or didn't see but that Kia could NOT send a field tech to their dealership to service MY car because he and his associates failed to have an open tech line ticket for it that contained documentation of everything they were trying and troubleshooting. Mitch says "we made phone calls." I told him it was 2023 and there should be a paper trail, documentation, uploading, follow up in writing of ANY verbal conversation had. Mitch didn't like me saying that too much.Ray Skillman Service, do better. Acknowledge your wrong. Learn to communicate.Mitch, if you're not versed in Kia's buy back / swap out policy in allll of your 6 years, then maybe you should pick up a book and get versed in it. Especially if a requirement is that service do their part so that Kia and the vehicle owner can do theirs.Kevin Evans in Sales, though,
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November 2023 by Ke'shari
I’ve never been to a better dealership the entire staff is phenomenal my needs are always exceeded I love how they go above and beyond for each and every customer. When I first got my car Mykol and Joe were very helpful and they still are to this day. Special thanks to Jordan and the rest of the service team they have also been good to me. I’m glad I chose KIA to purchase my very first vehicle.
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November 2023 by L W
If you already have your own financing, avoid this place. I let them know up front what money I had to work with and the car I wanted. Salesman tried to put me in something more expensive, but said it was in my range. After two hours of wasting my time, I grabbed my keys and ran. Don't trust these sleazy salesmen.
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October 2023 by Amanda Cherry
BREAKING NEWS!!!Ray Skillman KIA Shadeland has redeemed themselves!! Thank you Jordan and Dave for reaching out to mend our relationship. I truly appreciate your efforts. I will be glad to visit your location for future services.Thanks for making me feel as though I was a priority!
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October 2023 by Matthew Sutton
This one star review may surprise you. The staff at Kia dealership are very nice and personable. They do what they can. The problem is the cars they sell are sub/par and cheap. KIA's ARE NOT GOOD CARS. They are junk. My engine blew up and the engine they put in was about ready to blow as well but I got rid of it. Check out KIA engine issues online and read all about it. I would not recommend KIA cars to anyone.
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October 2023 by Brandon Bockman
Jordan A. in the service center was extremely professional and friendly. He made the entire experience smooth and simple. This place is run very well and they take care of you. Thank you so much!!!
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September 2023 by Hiram Roldan
This is a review in progress. I had an issue with the air distribution system when I first bought the vehicle. They took care of it with no problem or chargesNow the issue is back and i am hoping that they do not charge me for looking at it againThe appointment is for Oct 5th but stay tunedIn the mean time, i have traded and purchased the last 4 vehicles ( my wife and I) with Ray SkillmanFair and determined to get you on the road to fit your budget
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September 2023 by Michelle F.
Do NOT recommend buying from Ray Skillman Shadeland. They were completely shady businessmen. If you want to buy a Kia get it from Southside Kia. We had a car picked out and Southside Kia had it on hold and Shadeland Kia knew this but still sold the car out from under us. Shadeland Kia also LOWBALLED us on our trade in price where Southside Kia was able to give us a far price. Both Darius and Josh were amazing to work with at Southside Kia.
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September 2023 by Amanda Derr
My last 3 vehicles have been from Ray skillman. Zero complaints. This is my first time to this location - I came in for a recall. The lounge is lovely and the staff were super helpful and friendly. I was in and out in under 30 minutes. It was nice that they took the time to explain everything to me, and go on speakerphone with my husband when I still wasn’t understanding the issue. Highly recommend.
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July 2023 by Victoria Brown
Had issues getting approved through another dealer, came to this dealer and worked with Kyle in finance who was able to get me approved for a price/deal that worked for me! The sales and leasing specialist Ericksson was also very helpful during the test drive answering all my questions and during the buying process. Would 10/10 recommend this place to anyone! Was a great experience for a first time car buyer like myself!
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July 2023 by Carrie Bowman
Ava Thomas was outstanding, and the vehicle was exactly what I was looking for. I was so pleased with the service I received from her as she listened to my needs and wants. She went above and beyond to help me find the perfect match!! I was very impressed with the quality of service and car I chose. Ava is a true gem in this world! If you want a no pressure, pleasant experience....you have to go see AVA THOMAS!!! You will thank me!!
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July 2023 by Brittany Sadlowski
Jordan in the service department was extremely helpful and communicated with me while my vehicle was being serviced the last few days. The process was easy to get my vehicle in and they did a great job with turnaround time. Highly recommended :)