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February 2024 by richard welch
Steve Johnson just did a professional and detailed introduction to your elite chair. You are fortunate to have this expertise available as your representative. Good selling.
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February 2024 by Bettye Young
My Vision Ultra Ultra X Velocity power chair was delivered today, 2/13/24, by Rod Loyal.Rod was very professional, extremely personable, and patient. His explanation of how to use my power chair was in-depth, and very easy to understand. He was forthcoming as to whom I should contact in case I need further assistance in successfully operating my power chair. Rod deserves a 10 stars rating!
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January 2024 by Marsha Catilla
BEWARE! My husband's wheel chair had to be returned because it was too wide to go through openings and would not fit in the car. Obviously, measurements were ignored. It took numerous phone calls to arrange a pick up. Rehab Medical accepted payment from Medicare and has not returned the money. We are unable to get another wheel chair at this time because of this and are going through the tedious process of filing a fraud claim.
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January 2024 by Jenny
Rehab medical even help me out when I didn't even purchase the mobility chair from them at that time. I would highly recommend rehab medical. Andrew delivered my new chair on a Saturday and make sure everything was right before he left.. ThanksAll the staff has been kind and very helpful that I have contact with . Indiana
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December 2023 by Jennifer Ringgold
If I could give no stars I would. My mom was sold a chair that did not suit her. The professional sales should have known it wouldnt work for her. Horrible customer service. No one calls me back.
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December 2023 by Scott Williams
Recently purchased a power wheelchair from Rehab Medical. We were told it was custom made for my wife, but this was a lie. We received a standard Merits P325 Vision Ultra Power Chair. We paid $3684 for the chair. I found the same chair online for $3000. We were also told that Medicare had paid 70% of the cost which would make the price $12280. We never received an invoice. I was overwhelmed on what to do and waited 4 months before contacting Rehab Medical. My wife used the chair once for about 15 minutes so it is still brand new. All we wanted to do was return the chair and get our money back. Rehab medical did not allow us to return the chair. Consequently we’re out the money and stuck with a chair my wife can not use. I will be filing a complaint with the Indiana Attorney General, if Medicare was charged as Rehab Medical claimed they were overcharged.
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November 2023 by Keith Downie
From the intake interview to the delivery and upkeep of my power wheelchair, the professionals at Rehab Medical helped me achieve my goals of household mobility. I live in a one bedroom apartment alone, and if I can do it, anybody can! Front office to Maintenance, you will always be treated with dignity and respect. They stand behind their top of the line products! Given the choice, choose Rehab Medical!
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October 2023 by Brenda Peterson
Rehab Medical is a joke. We purchased a custom made wheelchair for my dad, insurance paid part and we had a large portion to pay. Needless to say he got it in Jan. We had issues from the beginning, in July the spokes started falling off, they can’t seem to get it fixed… here we are mid October and he has had his wheelchair! I’ve repeatedly asked for a refund only to be told they can’t refund because there was only a 7 day trial period and the insurance paid for part of. Customer Service is horrible. They never call you back or follow up.
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September 2023 by Joel Tennant
Original delivery of product is good, BUT service after the sale is HORRENDOUS. I have had service many times in 2 years and have had to wait over a month each time I rely on my power wheelchair in my daily life and it is beyond INFURIATING.
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September 2023 by Barbara Smith
I have had nothing but problems with getting a new power chair for my daughter. I refused it twice because the seating was not anywhere near what she needed. The chair was been sitting in our house unusable since 6-30-2023 and 2 service call and numerous attempts to get someone to get this right, I still have a chair that is not suitable for her to use. Choose another vendor
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August 2023 by Kelsey Valenciano
This was the absolutely worse place to work at. I was there for almost 2 years on the compliance team. Sure, we had nice lunches and everything, but when you're leader claims to be a "great leader", but ridicules you and your team, makes promises he can't keep, says one thing and does another, and says one thing then claims he never said it...that's not the definition of a great leader. I left because of this "great leadership." Stressed out is an understatement when working under this man. You constantly have to prove that he said certain things because he won't "recall" any of it. I have NO regrets on leaving. The leadership in the compliance department truly awful. No one deserves to go to work just to be treated like a school child in a hostile environment.
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August 2023 by Art Hound
The tech delivering my wheelchair was very friendly and knowledgeable. Only had to have a tech come out to lower the seat a little. He was also very friendly.
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July 2023 by alice martin
I finally got a chair I could use it I love it love it love it. I’m not bound inside my apartment in the longer the only thing is I had to figure out where I want to go. Lol but it’s worth it. Oh my I want to thank you people for everything that you have done for me from the very first chair to this one here thank you and God bless.
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July 2023 by Bart Taylor
Rehab Medical was great throughout the whole experience! Excellent service! They work hard for you! A+
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July 2023 by Artsy Dawg
The tech delivering my wheelchair was very friendly and knowledgeable. Only had to have a tech come out to lower the seat a little. He was also very friendly.
