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December 2023 by Chloe S.
We've had a really tough time with Shane Co. Every touch point we have with them something goes wrong. First they ordered the wrong type of metal for my engagement ring when my fiancée picked it out. Then when we went to get the correct band and get it resized they promised it would be done by the next weekend. Well we go back the following weekend and the ring isn't even close to done, they didn't even bother calling us to let us know it would be delayed before we drove all the way up there. Then when I finally got the ring back, the part in the back that was resized was very irregular, scratched, and way too thin in spots. So we'll have to drive back and wait for the ring to be fixed once again (hopefully they get it right this time). The ring overall is very beautiful but all the hassle hasn't been worth it. If you chose to shop here my word of advice is to carefully check your order details and the jewelry when you receive it.
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December 2023 by Jackie Volk
We went in today to look at engagement rings. Abbie helped us and she was amazing! She was patient and kind and explained everything to us in a way that I actually understood. I love that they’re not commission-based, too! It didn’t feel like anything was being pushed on us, and the other employees we spoke to while we were there were just as kind toward us.
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December 2023 by Sara Johnson
I have always had great experiences purchasing jewelry at Shane Co, but today I was particularly impressed with their service and I’m very thankful for master jeweler Chris! My ring was damaged in an accident and he had it fixed quickly and looking just like the day my husband bought it! Even though they were very busy, I was in and out in less than 20 minutes and everything was covered under my warranty. Thank you for taking great care of me and my jewelry Chris and Donya!
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December 2023 by Darlene Moffatt
My husband and I went into Shane Jewelers, Fishers, to have our jewelry cleaned and checked. My husband had lost a diamond from his wedding band. We requested Donya to help us. He cleaned our jewelry and found my main stone in my wedding set was loose. Unsure if my ring would require being sent in, he excused himself with both rings and took them to the jewelers for further information. When he returned the diamond had been put in my husbands ring and my diamond had been repaired and secured. No need for us to have to return to the store for pick up. We live out of town. This was amazing service!! Jewelers, Eric and Ryan - you are the best!!! THANK YOU!!! We don't see what is happening in the back. I believe there are great people back there who make customers happy!! Thank you Donya for taking our concerns and making us happy. Oh - and the diamond replacement - no charge!!! Ring was purchased at Shane & Co. We have our jewelry checked and cleaned regularly. It really makes it shine!! .....and gives us reassurance. Thank you!!!
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November 2023 by Ellie Grace Moore
Erin G. Is amazing. I went in not really knowing what I want, but Erin listened to what styles and metals I liked and brought out options. Then as we tried things on she tailored more options to what I was liking and we ended up finding the perfect ring! 100% my friend in the diamond business!!
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November 2023 by Krista H
I did my shopping online but I truly love this company. Quality is always consistent and prices remain fair even in this economy. This time I bought a beautiful Tahitian pearl necklace!Only reason I went 4 instead of 5 was because I truly didn't go in the store and haven't been in in a little while
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November 2023 by Brian Livingston
Large selection to choose from for almost any budget. I feel like the full value is there for the price. No one will pressure you to go with the most expensive or flashiest jewelry, they are very happy to work with the budget you set and show you all your options. We worked with Taylen, she was knowledgeable, personable, and did everything she could to help.The stone we chose was accidentally damaged during setting, in a way you could not see with the naked eye. They called us, brought in an equivalent stone for us to inspect, and made it right. If they had not acknowledged the problem, we would never have known.
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October 2023 by E G M.
Erin G. Is amazing. I went in not really knowing what I want, but Erin listened to what styles and metals I liked and brought out options. Then as we tried things on she tailored more options to what I was liking and we ended up finding the perfect ring! 100% my friend in the diamond business!!
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October 2023 by Debbie
Don't believe this company's 'lifetime warranty'. We bought our matching wedding set here 33 years ago. We had it repaired herea a few years ago due to having to be cut off in the ER. They had our records (name, address, phone #) and showed that we had something done - but no records of our ring or stone or what they repaired. I find that strange. They said that because they couldn't see the Shane Co logo imprint (which was never there), we would have to pay and bring it in once a year to get it under warranty again. They implied strongly that because they couldn't see the imprint, it wasn't their product. You can see the 14k imprint. She kept saying it is strange that our logo imprint wore off and the other one didn't. We even asked how much it would cost to repair and couldn't get an answer. I am sorry I recommended this jeweler.
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September 2023 by Brooke Robinson
We had a great experience at Shane co! Even on a busy day someone helped us very quickly, and they were so patient and we walked through trying different wedding bands until we found the perfect one! I also feel like what we got was a Great value. Cant recommend them enough!
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September 2023 by Randy Hawley
Don't believe this company's 'lifetime warranty'. Brought my wife's wedding set, which we had purchased here and had other repairs performed on here, in for repair due to having to be cut off in the ER. They had our records (name, address, phone #) and showed that we had something done 10 years ago - but no records of our ring or stone. We would have to pay and bring it in once a year to get it under warranty again. Sorry I recommended this jeweler to our kids.
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September 2023 by Hayley Huntley
Donya & Amber are fantastic! Genuinely felt like they were on our team to find the most beautiful ring! So greatful for their patience and suggestions, and glad they are now a part of our love story!
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September 2023 by Brooke Forsyth
We had a great experience at Shane co! Even on a busy day someone helped us very quickly, and they were so patient and we walked through trying different wedding bands until we found the perfect one! I also feel like what we got was a Great value. Cant recommend them enough!
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August 2023 by Diana Tran
They had the BEST customer service! Really made shopping for engagement rings an easy process. I learned so much. The manager was super knowledgeable. Love love love this place!
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July 2023 by Jonathan Foster
Even after 20 years of marriage, we are still floored by Shane's customer service. Cleaning, resizing, fixing smashed rings... all free and quickly! GREAT value!