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March 2025 by Reginald Jenkins
Too long of a wait for a simple pick up and customer service was barely professional.
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March 2025 by ortiz lydia
It’s better if you boon an appointment, otherwise you will have to wait for a while. But the agents are kind and knowledgeable.
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March 2025 by James Moore
Not helpful
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February 2025 by Adam Witmer
Raised our fricking internet cost from $75 to $90… life is BS
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February 2025 by Scott Bell
Good service, but there was absolutely no reason for me to have gone down there. A phone rep lied about when I would receive a chip, necessitating the one hour round trip. And why is there only one Spectrum store in a metro area of over 2 million people?!
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February 2025 by Elias Sheldon
Spectrums internet is so finicky. I pay for gig internet and it’s great… if it works. At least 2-3 times a day the internet goes out and it could be out anywhere from 30 seconds to a few hours. Do not recommend if you can avoid it.
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February 2025 by Brittney Jones
I mean if I could give them a -0, I would. They don’t even deserve 1 star. They just suck from customer service into everything else. Not really even worth the energy of this review but potentials deserve to know to save their time & money if they can.
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February 2025 by Gg Habte
Bad location there is no parking lot it’s in downtown and also very busy long time wait to get a service they should have more branches,
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January 2025 by Patty Smith
Spectrum sucks and for the price.You have to pay.It's ridiculous that you have to go through what you have to go through
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January 2025 by Ashley Peacock
The worst WiFi known to man. This WiFi is the worst wifi in the world, I lose WiFi for hours at a time about 10 times a week. Do NOT get this WiFi. You will regret it.
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January 2025 by Malachi Shock
Paying through the nose for internet that doesn't work
Edit: cOnTaCt uS On tWiTtEr, with what internet?
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January 2025 by Aleeah Dungan
Wouldn’t use them for wifi. There are outages practically every other day or at least once a week where I live. It’s actually ridiculous. I’m to the point where I’m just gonna switch to someone else🤷♀️
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January 2025 by Punit Batra
This company is full of scams. After joining they denied multiple promotion they offered at time of joining.
They denied new customer bonus while I am a new customer and paying more than what initially signed for.
All new customer get a free phone line, I added a new line but they want to me add another line to avail the offer as the person who setup my did not add the first line for promotion
I did contact the spectrum using the help number provided, spoke to atleast 10 agents and 5 supervisor. they were just waste of time and do not have answer other than sorry. do you think customer community or twitter will be able to do more ?
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January 2025 by Teresa
Parking close to building, quick service.
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January 2025 by Carolyn M Adams
Very disappointing. They could not help me with my phone only wanted to sell me one. Sent me to 2 other stores to get help. Verizon needs help
