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February 2024 by Ryan Wyatt
Everyone at that store needs to know the policy. I called today and got conflicted information about being able to pick up a phone I ordered customer care over the phone is great this store is not
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December 2023 by Karen Woolery
I took my phone to the store because it froze up. Zion waited on me and was knowledgeabl, kind and patient. Got my phone working againBest customer serviceThank you too Zion.
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December 2023 by Emerson Granados
I would like to give 0 stars but I can't this particular store. I have come twice and both times they did not want to help me. I am a long-time tmobile customer. If the store manager doesn't try to help you, much less the employees.
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December 2023 by Nichito Granados
I would give it 0 stars but I can't but that's what it deserves starting with the manager who doesn't try to help and if she doesn't want to, much less the employees.
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November 2023 by Derek Mallory
William was patient and explained everything well. Helped me upgrade to a new phone with no problems.
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September 2023 by Monika Bardell
The people in this store are always very helpful and super friendly . ?The store looks nice and is very clean with a nice couch to sit down , if you have to wait a little bit. ??I never had to wait long.
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September 2023 by Brooke B
Had a great experience at this store. Friendly staff, very helpful and found the best option for me and my family. I’ve been to other stores back in Baltimore and this is by far the best one i’ve been to!
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September 2023 by Socorro Alejandra Mora-Llamas
This is the absolute worst phone company anyone could ever go through. Plus this is the absolute worst store to go through. They don't fully explain their promotions and lie to you about them.
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September 2023 by Manuel Rangel
Eduardo, goes above and beyond for every single customer. I've spent many hours in this store in the last several weeks getting a phone upgrade, then dealing with a defective phone and replacing it, and Eduardo was there through it all. He answered every single question I had with patience and kindness, and did everything possible to make sure my experience was as smooth and painless as possible. Highly recommend! William was also a rock star. Thank you, everyone!
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September 2023 by Jeff Hostetter
I stopped by to check out the free Apple phone trade in promotion and found out that you have to add an additional line in order to take advantage of the promo. However, I was told that I might want to wait until the end of September because usually there are better deals. Although I was disappointed, I'm so grateful for the service that had my best interest in mind. I'm going to wait to see if there is a better deal then. No guarantees of course, but might as well check it out.
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September 2023 by Matthew Sheridan
I was visiting Indianapolis from Chicago and had to came in to this store due to a lost phone. The service was above and beyond. They got me all set up and on may way as quickly as possible and made a relatively painful situation as easy as they could. Special shoutouts go to Estafania and Zion. Thanks everyone!
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July 2023 by Top Speed
@tmobile This company is on p**** status 1000! I've had this number for 20 some years and T-Mobile wants pull something out of their Swiss army A$$ every month!I started with my number from a guy at the top who had some power, I'm forever grateful. Then they started on some B.S. right around the 6 year mark. I left and went to Sprint for a long while until T-Mobile merged and bought Sprint. They saw I was a long-time customer and gave me a new phone as a gift. Great, it doesn't mean pull a stunt every month. ? let's lower that customer service down a bit. Either I'll talk to someone who can help, or this week I'll be out!
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July 2023 by Ivan Ramirez Vazquez
Bad attention they are terrible to attend they don't even go and he asks you how we can help you
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February 2023 by Lowell Turner
Poor customer service. Very rude, hung up on me after I explained to them I needed the customer support for my internet. 0 stars if I could
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October 2022 by Dexter Wright
Poor customer service. Was next in line and was the last to be help.Very poor experience.... Will be switching to another phone carrier.
