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February 2024 by Ben P.
T-Mobile took over $1,100 for absolutely nothing In 2019 I decided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.
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November 2023 by Richie patsches
Switched to T-Mobile 9/23/23 and signed up for the freedom program that T-Mobile has. Been waiting and waiting. Monday 10/23/23 Verizon takes 511.08 out of my bank account. So I call T-Mobile asking about why Verizon hasn't been paid from signing up for the freedom program. Turns out the incompetent employee named Sargon didn't submit the form correctly. Now I'm out 511.08 and it's caused a chain reaction now I'm 345.00 overdrawn in my bank. I'm feeling very underappreciated being a new customer. Don't join T-Mobile. Just stay with who your current provider. It's not worth the headache and stress.
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November 2023 by Steve Kraynik
Sent us to the Apple Store for no apparent reason. I guess it is too much to expect an employee to know how the insurance T-Mobile offers actually works. Avoid this place and go somewhere with competent workers.
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September 2023 by Tatiana Luna
I will miss T-Mobile but for now I have to sacrifice. I went in to pay off my phone and Gina helped me. She was so nice and I know she was there all day because my sister went in the morning & had her as well. Gina was super helpful to us both and did not give us a hard time for leaving. Makes you want to come back because the service has always been great! Online and in person.
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June 2023 by Robin Singh
The guy was rude and were unable to help me. I said to change my plan to a prepaid to postpaid but the guy could not change my plan. I feel disrespected. I will Never came to this location again.
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May 2023 by Mark M.
A store full of liars just to get you to buy a phone. Service isn't that great either. Believe nothing they say!!
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May 2023 by Molly T
I had the most pleasant phone buying experience of my life with Rhiannon! I came in colored by previous experiences of pushy sales tactics and unclear pricing. Rhiannon was 1 on 1 with me the whole time. She gave honest and open advice, wrote out all the pricing by hand for me to make sure I understood my options, spent extra time checking that all my data and apps got transferred correctly to the new phone, and was super kind, caring, and calming! I would recommend her and this store to anyone!
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March 2023 by Desiree Reynolds
I love this location. The associates are so friendly and knowledgeable. Maggie helped my family all get new phones and watches. She was great.
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February 2023 by Steven England
Stopped in didn't have what I needed they pointed me In right direction called ahead for me to hold what I was going to get good stuff
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December 2022 by Traci Patterson
Went to the T-mobile store on Raceway Road. Service was fantastic! Maggie answered all of our questions and was very personable and knowledgeable. We will be going back and asking for a Maggie to help us. Highly recommend this location and Maggie too!
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October 2022 by Nnenna Chukwu7
5 star but it would be nice if they had sits in the front where customers can sit and wait for their turn.
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September 2022 by skyaky Yo
Wish I had started out in this store. They are very helpful and knowledgeable/truthful about plans and products. Helped me fix what the call center folks messed up/gave me wrong information on.
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September 2022 by Neel Sangani
Not very customer friendly. After entering he said he'll be with me in few seconds. I stood there for 15 mins and he didn't bother mentioning that it'll take longer. Only go here if you've plenty of time.
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March 2022 by Azel 94
DO NOT GET T-Mobile. NO RECOMIENDO T-mobile RATEROS!!!!They stole my phones saying they never received them. I traded them in at the Store!!!! It has almost been a whole year of continuous calls and online chats to resolve my issue!!!!! 5G service blows in INDIANA.Going back to Verizon!!!
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March 2022 by Adam Farmer
Maggie was awesome, and really helpful and respectful when other stores were not.
