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April 2024 by Beryl C Sule
Not the best part of town, a little sticky floor, but really good service!!
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April 2024 by Myrna Pettit Allison Dowden
Steak and Shake food is always good. This new thing of having to forgo talking with humans to make an order at a kiosk is really a pain. People were very nice. They do a good job.
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March 2024 by Sergei Kalachev
I'll start with the good. The burgers here are very tasty, the cutlets are tender and juicy. The burgers are so tasty that you will lick your fingers and go for more. The interior design is stylish, classic, and overall soulful. I really liked the milkshake. And friendly staff. About the sad thing, while I was sitting and eating, I saw how wild children with togas were climbing on the tables. This is what you need to understand about the visitor culture. Toilet for 3.
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March 2024 by dennis jones
Went to pick up a doordash order fries Spilled Out the bag. I asked the nice you.d lady, can we just repackage it. The young lady was nice she asked the manager and he came back with my bad attitude and dropped the bag on the counter. He said this isn't how we gave it to you with an attitude. If he's the manager what a way to show a young lady how to conduct himself to a customer. She can't be no more than 17, If ahe came home and told me that. She would be looking for another job. He put her life in danger. Thank God Jesus is the head of my life.I'll leave that right there.
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March 2024 by Karen Wilburn
I went through drive through on Saturday night when I got home my order was not correct and items were missing that I was charged for. I've tried several times to call to report this however their phone just rings.
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March 2024 by Myrna Dowden
First of all, the people were delightful. Very nice and hard-working. The manager was cleaning the tables. The fact that we couldn't talk to a human being to get an order correct is ridiculous. I believe it is called good food really bad idea to put in kiosks. I remember walking get the friendly back.
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March 2024 by Daniel Loader
Would give 0 stars if i could. Waited in line forever. Milkshake was chunky but not with ice and bun was
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March 2024 by Nina Momon
Sitting here in line ordering while the person taking the order is literally rushing me and says god damn when I continue to order. This is beyond unacceptable even if you are short staffed might as well close before tending to customers this way! Than literally this is a shake place and this is the third night they are supposedly out of shake base every single time! Like where is the district manager or manager there is noway the manager is acting this way. I’m a manager and my team would never behave this way! I need CORPORATES NUMBER! Asap I’m sick of these places running down good business chains!
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March 2024 by Desiree Rogers
I had to wait 15 minutes for a milkshake because my order was given to someone else ?
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February 2024 by Jenni GeeS
Fast service. Also offered me a shake just to answer a survey. Cant forget about the food, CHILI 5 WAY WAS ON POINT!
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February 2024 by C. Ebonee Wilson
THEY WERE OUT OF
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January 2024 by April Phillips
Ordered a burger with cheese only and got onions, ketchup, and pickles with no cheese. ? ? Cold fries and cold chicken tenders. The guy at the window was nice, but that does not help when your order is wrong and food is horrible.
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January 2024 by Stephanie Brown
Steak 'n Shake has definitely changed in the last 10 years! Hopefully you are self-ordering proficient because when arriving inside you see the self-order kiosks waiting for you, only staff you see is working the drive-thru window and kitchen now. I don't believe you can even sit down and enjoy your meal in the restaurant any longer because there isn't a wait staff now. Neighborhood isn't too bad but it does get rough especially in the nighttime hours. Not sure what time they cut-off carry out and THIS IS NOT A 24 HOUR LOCATION.Food was cooked to order and quick at that, I think we were there for 10 mins total from start to finish.Kid-friendliness: NOT kid friendly any longer. No more 25¢ candy machines that we all remember in the front by the register. No public restrooms any longer either as is the case with most places in this part of town.
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January 2024 by Kurei Hoku
Seemed like only two employees were there. Waited 15 minutes before even getting to order and I was the second car in line. The one in front must have waited and 30 mins.The two employees I saw on Dec 26 at around 5 were running butts off and all my food was perfect. The gm needs to suck up to these two, seems like no one else shows up for you
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January 2024 by Ms.Bosslady Grundy
Under 5 dollar meals.. and my kids love their shakes!!. I don't like
