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April 2024 by Rick Cockram
Overall the place was tidy, I was welcomed and the ordering process on the terminal was easy. I missed where I asked for a large soda somehow, also, being asked to present a barcode for soda was quite annoying if you stop to add ice then try to get more soda to top up the machine says nope !! I will probably re visit but I understand the soda machine now hahahaha
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April 2024 by Indiana Dog Whisperer
Outstanding
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April 2024 by Angela Price
I love the steak bugers,price is great for combos very clean,friendly staff make you feel welcome,no long wait food always hot best fast food restaurants in Indianapolis only place to go for me..keep good job upParking: Clean parking lot ,easy and convenient parking right at the door
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April 2024 by David Chance
Everything is by Kiosks, like regular menus !
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April 2024 by Chuck Hendrickson
Miss the actual wait staff rather than kiosks.
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April 2024 by sophia payne
Forgot my cheese sauce on mobile order and stale
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March 2024 by Cute Kiwi
I got a burger from there and it was raw. After eating half of it. Whoever made this does not deserve to keep their job. ?
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March 2024 by Bob Horenkamp
Haven't been to one in 20 years. Just not the same. No more hot pepper sauce to put on my fries. Shakes still great.
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March 2024 by Jerilyn Lewis
I went through the drive-thru lane. The speaker was clear. The representative was courteous. My food was exactly as I had ordered it. The burger and french fries were fresh and hot.
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March 2024 by Deej
Trash service. Placed an order. They repeat the order to me and still got my order wrong. Workers rude. Don’t come to this place steak and shake is definitely not what it used to
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March 2024 by Sweetz Williams
Terrible service rude workers I simple wanted to make 2 orders in the drive through and was told I couldn’t because it was busy. I’ll never return to this location again.
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February 2024 by Robert Iott
Ordered a Frisco melt and the meat did not even fill half of the sandwich. Have to scan receipt to get drinks fromm the soda fountain. Steak and Shake has truly fallen. Will not be surprised to see them go under. All that savings from elimating wait staff and still shrinking portion sizes.
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January 2024 by Maisha Williams
Me and my husband went here and we sat there waiting and when the person called for us he said the I handed him the receipt grabbed our tray the only difference in our items was I asked for extra mayo on my bacon burger we both have cheese fries he had a double I also have requested ranch but instead got buffalo sauce.After about 10 minutes of eating some young lady yells across the restaurant my husband's name. My husband got up to see what she wanted, he returned saying somehow we got the wrong food. Well how could that have even happened.....She then came to the front counter & yelled across towards us again that we TOOK the wrong order. Whatever ghetto/physco management this store has been taught needs to be debunked!!!!!!#2 I went back to ask the main cook for our bottled water , he first pointed at the soda machine area, RUDE, so I remained calm & said please give me our water sir. He took my receipt looking at it for 2minutes, I said it right there he got mad & went to get it. Later we would then be accused of taking an order, no we were GIVEN our food, again with only 2missing variables, my extra mayo & my ranch. I won't ever dine in the trap on Keystone again!!!! ?
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January 2024 by Spartacus Twain
No common sense. Tell DoorDash driver to come inside even though already in drive-thru for their own food. Let's think, companies!
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January 2024 by Kate Q.
Excellent!!! Mobile order was on time and all correct. Staff was friendly and efficient, food was amazing. Appreciate you all, highly recommend this steak and shake. Let's keep them in business!!!!
