Stoops Freightliner-Western Star is a large dealership group providing new and used trucks, expert service, parts, and financing. Customers consistently report great experiences, highlighting the 24/7 service and professional, friendly staff who are knowledgeable and go the extra mile. Reviews describe efficient service that minimizes downtime, with issues like sensor problems, transmission repairs, engine derates, and DEF system codes being diagnosed and resolved in a timely manner. The management is noted for being helpful, especially in difficult situations, and works to make things right for customers. The staff is super nice, cool, and truly helpful, ensuring repairs are handled correctly without overcharging. Many customers mention they would not hesitate to return, highly recommend the dealership for its five-star service, and appreciate that the employees are happy and care about their work. Amenities like free coffee, shuttles, and a pet-friendly driver's lounge add to the positive experience.
