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November 2025 by K A Lamm
Customer service is excellent. I used this service for about 14 months while traveling. The only issue I had was there were stink bugs on some boxes .. I know, ewww. The storage is outside and there were no other signs of bugs or rodents so it could have been worse, I guess. Other than that, good experience and would recommend.
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June 2025 by Bridget Irby
Shirley is absolutely amazing!
From the moment I walked into Extra Storage, Shirley made the entire experience stress-free and pleasant. She’s professional, friendly, and goes above and beyond to make sure you’re taken care of. It’s rare to find someone who genuinely cares about helping people, but Shirley is one of those gems. If you’re looking for a storage facility with top-notch customer service, ask for Shirley—you won’t be disappointed!
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June 2025 by Chris Rauch
While the facility is very clean and user friendly, the manager Doug, , doesn't answer the phone during open hours which leaves you in an endless loop with no help. He failed to answer for 10 days prior to my move out. Once, I found him onsite and asked for my billing info so I could make a move out prior to the next charge. He said he'd call or text me but didn't. He then charged me, knowing I was moving out. (I have 3 units with Extra Space and was condensing to 2) When I was charged, I put a lock back on the unit expecting to use it longer. Upon returning, my lock was cut off and a tag from storage placed on it as for open to rent. I paid about $140 for nothing because Doug didnt communicate. I did get Doug on the phone 1 time after the charge and he wouldn't listen, refused to accept any responsibility for his lack of action or offer an apology. While I was explaining my unhappiness about his performance and the cost to me, he hung up on me. No reason to hang up, he just couldn't deal with his mistakes. VERY POOR CUSTOMER SERVICE!!
I record my phone calls and can prove to them that I called, was stuck in the loop and never got any satisfaction. Also, my call with Doug was recorded to prove that he didnt offer any customer service.
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May 2025 by Deasmon Mcneal
I had a good service from Shirley holt 👍👍👍👍
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May 2025 by michael mcglone
Great customer service!
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May 2025 by Antonio Saucedo
Amazing Experience, 10 out of 10
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May 2025 by Claudia Earls
Was able to speak to a local manager and arrange for a storage unit quickly and efficiently and was given a senior discount.
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May 2025 by Awadh Alhawwash
Shirley was amazing! She made the check-in process incredibly smooth and stress-free. Her professionalism, friendliness, and attention to detail made a big difference. Highly recommend working with her!
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May 2025 by fred kadima
Shirley was great
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April 2025 by Eric Lara
Working with Shirley and John was a breeze today. Good service clean facility
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April 2025 by Mark Thomas
From first day of rental until closing out today, everyone has been extremely professional and especially helpful. Special call out to Miss Shirley for all of her assistance.
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April 2025 by Patrick Miner
Shirley was helpful and kindly delayed her lunch break to show me around. Thanks for your time!
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March 2025 by PILOT II
It's so bad place to storage you stuff..All ready 11 storages been brock in included my and I've lost over 25000 dollars in that accident..they haven't even called me after that..PEOPLE DON'T STORE YOUR STUFF WITH THEM FOR YOUR OWN GOOD..
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March 2025 by Gary Martin
Great front desk service.
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February 2025 by Michael Battle
Ms Shirley is Wonderful...helpful and personable.
