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October 2023 by Jerome Greene
Great customer service! Always clean and conveniently located only minutes from downtown Indianapolis and Plainfield
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October 2023 by Lynn Raney-Jensen
Always helpful and friendly; pricing is great compared to other storages around the west side of Indianapolis!!
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October 2023 by Josh Shepard
Rented a unit over the phone. Paid for it for a month and never received the document to e sign or my until number it access code
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October 2023 by AJ Brown
Customer service has great she help me with my payment and answer all my questions
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September 2023 by breadfan9
Man you just can't go wrong here. They keep the prices competitive and the place in good shape. Have had multiple units here in and out. If I even think for a second I need another storage unit, this is the only place I will go.
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August 2023 by Peggy Ross
I called Tuesday at 7 pm an. Was told I would hear from someone in 24 hrs . Now it's wendsday 8:42 pm I have heard from no one yet
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August 2023 by Lena & Jr Chucky Room
I needed storage for a few weeks. Storage of America was available, reliable and reasonable. The manager was nice and friendly as well. I was able to get my mom a storage unit. 24 hours surveillance camera. I had no complaints.
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August 2023 by William Langford
Sales agent was very professional and knowledgeable. Great help in deciding what size unit to rent.
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June 2023 by Grecia Mercado
Great at communicating changes to our payment plan or the unit itself.
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February 2023 by Donna Abney
I really like the employee at my storage if I have a problem they are always right there to help with whatever is wrong and they fix it asap.... thank you very much
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January 2023 by Kelita Abron
I am renting a storage space at the Storage of America, located at 7910 W. Washington St. I stopped by there today and discovered that my lock had been replaced with another locking device and disc lock!! I called customer service to find out why my lock had been replaced!?!?! I was told that my storage unit was found on YESTERDAY (12/15/22) without a lock on it and that the location manager put one on it!! I asked what is protocol AND why wasn't I notified IMMEDIATELY when my locker was found "unsecured"? I was told by personnel that she was, "busy" yesterday!! She also said that she was planning to call me today... The time was exactly 2:15pm when I placed the call to Storage of America TODAY (12/16/22)! They NEVER reached out to me at all or notified ME that there was an issue, the day before!! I HAD TO CALL THEM!!! I had to wait for my first contact person, from Storage of America, to get in touch with her supervisor (the very busy person) and waited roughly 20 minutes for a return call. She just kept repeating that she was BUSY!! The location manager came and removed their lock and allowed me to look into my locker. I was DEVISTATED when I immediately noticed that MANY items had been stolen from me and my children! I just keep crying....#BROKENHEARTED
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January 2023 by Tasha B
I would like to give it a 5 star. This is my 3rd time being with this storage, this time it has been 10 yrs and unfortunately I have had at least 3-4 increases in the last year and half. The lower price is why I continued to return and stay but if it continues to increase then I might as well go to one closer to my home.
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January 2023 by Works For Cruises
While rates constantly increase (this year's increase was nearly double the normal increase), it's difficult to find evidence of improvements or return for the extra. Power doors are often broken/out of service, and the the climate-controlled facility is warm and stuffy in the summer, cold in the winter. Plus, it's often dirty inside, with a thick, sooty dust layer on everything.
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January 2023 by Tyrone Wesley
I've been with them two years it's 2 sister and there brother that runs the place excellent customer service very understandin they will work with you if you get in a jam I love them guys even Jose which is the district manager great guy as well
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January 2023 by katie Hurst
They are always normally very polite and helpful when you are actually talking to someone one the phone but then when they say they willl have someone return my call asap I never hear anything and have to call them again.