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February 2024 by Deb C.
FINALLY found the shoe of my dream! (And comfort!) Bill at the Greenwood store listened to my concerns and design considerations! After quite a few try ons, we found the perfect fit and design! He did not give up and did so cheerfully! So appreciate the care that Stouts gives! I didn't find the prices any higher than that of chain stores or online! I'll be back for my shoe needs!
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January 2024 by Dale City Music
Great to go back to Stouts to purchase shoes. My Dad used to take me there many years ago. When I was in town this past Christmas I stopped in to find that the service is still fantastic and the shoe selection is still the best.
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December 2023 by Lynn Tolan
Love this place! The best staff who actually provides service such as helping with sizes. They know the shoes. They carry good shoes that are with the price.
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November 2023 by Heather H.
I always buy my Holiday themed Brooks from here. The staff is always kind and helpful. Honestly the staff provides amazing customer service which can be hard to find other places. I highly recommend purchasing from them. They go above and beyond to ensure the customer is happy and will return.
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November 2023 by Trevor Lohman
I stopped in to buy a pair of work shoes for my service industry position. I spend sometimes 12+ hours a day on my feet. I had the pleasure of meeting Kara on this visit. She was not only extremely knowledgeable about any and everything I had in mind to ask plus all the extra information she enlightened me with, but she was also very kind, patient, and I felt went above and beyond any expectations I had prior to visiting. It was one of the best customer service experiences I’ve had in the past decade. I have been wearing my new shoes (Hokas) for a couple weeks now and I am extremely satisfied with them. I have bragged about this experience to many family and friends since visiting. I will surely be back in the future. Kara won me over as a customer for as long as I reside in the Midwest.
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September 2023 by Maddie Willis
The customer service at this place is amazing. They're fast, attentive, and listen to exactly what your needs are. I came here for the first time several weeks ago to buy boots, then again today for another pair of boots and running shoes. The manager, Aaron, recognized me immediately and remembered what kind of shoes I'd been looking for last time and was able to grab the same style for me today. Additionally, they've got a good selection of shoes in the 5-6 range and in wides, neither of which is common at other stores.
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September 2023 by Alyssa Swisher
I came in on a mission to get some quality walking shoes for my active feet. Kevin & Aaron were great. They were very knowledgeable & friendly. The end of summer sale was fantastic! Happy to support a local business. I will be back!
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September 2023 by Alec Duncan
Excellent service and even better pricing IMO. My girl went in there to buy Hokas and they were half the price she expected and I got an unexpected awesome deal on some Chacos that I know wouldn’t have been beat anywhere else. They had all sorts of amazing brands at amazing pricing with even better customer service! Highly recommend!
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September 2023 by Jeremy E.
Great atmosphere, very inviting staff, great selection! Came here to explore the ambiance of "America's oldest shoe store" and wow this place did not disappoint. From all the vintage ambiance throughout the building, to the enormous selection for both men and women, we couldn't have been more surprised. I came with my wife and daughter and our friend. All four of left with new shoes and raving about the customer service. The store manager, Aaron, was a well dressed very outgoing and knowledgeable man that made you feel like he was helping a friend pick out shoes. He gave honest feedback about what we were looking for, genuinely seemed to love his craft and his career and couldn't have been more attentive. Helped me pick out a great new pair of timberland boots for our Wisconsin winter and got all the girls some sweet New Balance's. In addition, and this is a big one, THEY CARRY CREATIVE RECREATION. Yes, that awesome 2010's era shoreline w the insanely original designs. He had a ton of options. I couldn't help myself. Their prices were very reasonable and even offered a generous military discount. I also found out we can ship online and call him with our questions and order and we will get the same level of excellent service and have them shipped to us. Really can't say enough good things about this experience.
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August 2023 by Jodi DeBoor
Tyrone helped us get my daughters feet scanned and set up with a pair of insoles. They helped with her heel pain right away. Great store with a huge variety of shoes. Cool throw back in time too.
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August 2023 by Amos Lander
Fantastic selection of shoes, and extremely helpful staff. I was helped by Tyrone, and when we found the shoes I liked he suggested items like socks and AirFeet to make them better. Never had a better experience shoe shopping.
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June 2023 by Raven R.
I can see why this is the oldest shoe store Tyrone was absolutely perfect, so helpful! He made the experience perfect
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May 2023 by Jose Leon
Personalized service that you thought was a distant memory live on at this shoe store. Find quality shoes for hard to fit or hard to please shoppers alike. Brand and Stephanie Stout have maintained the traditions of this family business that has served Indy longer than any other. Treat yourself to this wonderful, welcoming experience on Mass Ave.
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May 2023 by Jeff H.
Just came from the gym and remembered I wanted to give an extreme shoutout to the ginger guy who helped me pick some running shoes. He also found very comfortable work shoes and stylish shoes for a fun night out. I don't remember his name but I know he had freckles. Tell him I said thank you so much!
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May 2023 by Reena W.
AMAZING service!!! Stephanie & Kevin went above and beyond to help me find shoes. It is next to impossible for me to find comfortable shoes because I have flat feet and use orthotics. The store has the biggest selection of fashionable wide-width shoes for women. Stout's is one of the few stores that carry Clarks. Both times I visited the store Kevin & Stephanie spent an hour helping me find the perfect loafer. The customer service is outstanding and I know I'll be a frequent customer!!!!
