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November 2023 by Timika Payne
I have been with Sprint/T Mobile for over 10 years and have had a business account for almost 2 years. Today I had the pleasure of working with a true gem Arri at the keystone location. From the time I entered the store she was so amazing.She was so patient, extra kind and extremely helpful. Being in this field can be extremely stressful but Arri made my day today!!!!Arri thank you so much for your awesome customer service.I’m Leaving this store feeling amazing at all we got accomplished.
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November 2023 by Jimmie Johnson
Emily the retail associate manager goes above and beyond customer service. I would recommend that store to anyone, thank you for your dedication and hard work.
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November 2023 by Rudy Longman
Arri helped me out, she was awesome. 10/10 customer service
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September 2023 by Ms. Renay M.
Great people Profesional Service Good Atmosphere
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September 2023 by Jenna D'Alesio
Parking is easy and that’s about the only good thing with this location. My husband and I went in to transfer off our family’s plans to our own after getting married. When we went in and explained what we wanted to do we were told “just do everything over the phone with customer service, you don’t need to be here for that. They don’t like us helping with those situations.”, and then the sales rep went back to talking about crops with the other workers. Come to find out after spending 3 hours on the phone and then going to a different location, they could’ve helped us all along. Just skip this location if you actually need help and want someone to help.
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September 2023 by Denise Wood
Great service no problems no waiting time in and out just the way I like it
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September 2023 by Darby Fleming
They arent bad but not that great as far as the internet speeds go.
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September 2023 by Kerry Grigsby
Good service if u go in talk to mikki she is super friendly
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July 2023 by Shenell Gemayla Johnson
I went to get a replacement screen protector. The two customer service representatives were very nice, helpful, and professional. I will return to that location!
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July 2023 by Puppy Lover
Alway quick and easy to get screen protectors. If you buy yours there and it breaks, they replace it for free forever! How could it be better?
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July 2023 by Deepak Bhagra
Worst customer service ever !!! Lady work in the afternoon very rude..she don't even know how to talk with customer
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June 2023 by Evonna Morris
Employee was more engaged with his cellphone upon entering and standing directly in front of him. Ultimately, we did not receive any help in regard to returning equipment. Was instructed to go elsewhere. Waste of time!
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May 2023 by Mrs.Brandi Boyd
I used to like T-Mobile I'm working on getting me and my fiance's phone back on on T-Mobile but I have to get the bill back down first but what I was trying to find out is since I do still have my T-Mobile phone can I go through MetroPCS and get it turned on through them
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May 2023 by Phillip Barcio
Five stars. Jae was so helpful to me...patient with a difficult request, and stuck with it until everything was resolved. Thank you Jae!
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April 2023 by Judy Brooks
Went on a Sunday was able to get the cell bill paid very quickly. The employee was friendly and professional...
