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February 2024 by Ben P.
T-Mobile took over $1,100 for absolutely nothing In 2019 I decided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.
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November 2023 by Datdude Erik
Had a great experience, wasn’t having a swell day, wanted to get wi-fi for my new apartment but everything was getting ready to close. By the time I got there it was closed but the all star Ty’Asia came through and saw me and let me in and heard about my day and then blessed me with my first month free. Amazing spot and Amazing people inside.
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October 2023 by Moon Doggy
My transaction was painless. Ms. Emily was very nice and I enjoyed the music in the store. I used to go to another one but this is going to be my new store now. Excellent customer service!
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September 2023 by Devon Penner
Emily is so nice. I saw her after hours at a gas station and she talked me into coming to see her the next day. I got a new phone, new tablet, and Netflix for free. That store is awesome.
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September 2023 by Ashley Brandon
Emily was very helpful and nice she also put my screen protectors on my phones perfectly
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September 2023 by Ceaser
Emily and Fallon were awesome. Answered all my questions and got me a new Galaxy Watch. That is my favorite store in Indianapolis.
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September 2023 by CESAR T
Emily and Fallon were awesome. Answered all my questions and got me a new Galaxy Watch. That is my favorite store in Indianapolis.
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August 2023 by mary lee
Ms. Em was awesome. Got me upgraded to another phone with am awesome camera. Go see her. She will get you right!
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August 2023 by Kenneth Archie
The staff there was so helpful and the store smelled good and clean. Jerry helped me out a lot. He's a nice young man and smart too!
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July 2023 by Jugg Ali
Ms. Emilly was great. Got me my Home Internet with no problems. That's a nice store.
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July 2023 by Priscilla Johnson
Ms. Emily was awesome. Please make sure she is still there the next time I go back.
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June 2023 by June Tubbs
This store has thee best customer service. I always go there for any problems with my phone. Ms. Emily is always so nice and patient with me. I recommend this store to anyone.
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June 2023 by Dino Kitty ,LLC
Emily & Aiden were absolutely amazing!! They turned my day around. My phone broke & I work solely from it & was lost. I was so irritated. They made me laugh & made the process so easy. Even if you have to travel a few more miles, go to their store!!!! It’s worth it.
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June 2023 by Shanelle Johnson
I’ve been coming to this location for 3years now and the team always good . Especially EMILY !! she is so good and know how to work with you and let you know all and everything when you ask about it . She has a good personality and sense of humor and very relatable . I think her for her customer service every visit .
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May 2023 by vinetta gray
Went into T mobile feeling down about the service until I met the manager Emily! She absolutely turned my day around! She helped with my every need. She knows her stuff! With everything in turmoil these days she was very patient, understanding, kind, and knowledgeable! She’s the best and I mean the best! I recommend T mobile on 38th and Meridian to any one that pays a cell phone bill. I give Emily 100 stars!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
