-
February 2024 by Zach W.
ordered December 17 and the shipping was delayed until February 22. Came to the store on the 22nd and they had delivered it to the wrong store 3 hours away. staff is very rude and unhelpful
-
October 2023 by Asend valor
Jerry Gates was an awesome salesman. He very knowledgeable about all there products and will definitely get you what you need.
-
October 2023 by Daisha Valmy
I had an amazing experience. The salesman Anthony Boyd is very friendly and helping, he has a very bright personality.
-
October 2023 by Trina Lf Holycross
The shopping experience was very pleasant, didn’t feel pushed. Our saleswoman, Yochi, was very professional and pleasant. Had she not checked on our shopping progress and recommended furniture that had lumbar support and adjustment I doubt we would have purchased furniture that day. Yochi answered all of our questions about the furniture we wanted to purchase, and once again had she not done so, I doubt we would have made the purchase. ASK FOR YOCHI!
-
September 2023 by loren Rodriguez
I had a amazing experience working with Medlee! She spoke with my partner and I about our needs and wants with the furniture we were looking for. She was very helpful and super nice! We will be coming back in the future for sure!
-
September 2023 by shanell fuston
My customer service rep exceeded my expectations she went above and beyond and had true patience with me as I was so Indecisive with my decision making she made me feel very comfortable and not rushed. Medlee was a great customer service
-
September 2023 by Carlisa Donaldson
Jerry Gates and Bryson took good care of my husband and myself. And made sure that we got the best value for our money.
-
June 2023 by Adam Carmichael
Great experience. Devontae and Medlee were super helpful and quick with answers for me. Pretty seamless process.
-
June 2023 by Kimberly A.
I was in looking for a matters and box spring, I was greeted by a Devontae. Devontae was ver knowledgeable about the product. I brought a mattress set from Devontae, my experience was a great one. During my check out there was a very kind face to help, Jaylea
-
May 2023 by Akinterinwa Iyabo
Came to the east Washington store and devontae attended to us. He was friendly and professional and he made sure we got all we needed. We left smiling and loved our purchase. Thank you
-
May 2023 by Kim Zimmerman
We bought some couches there back in the middle of february, and we were told they do price matching.. Received 20 percent when we bought them, was told to keep our eye out for 30 percent off and call them letting them know we wanted to do price matching and we would get 10 percent back . It is now the end of may and still have not received it.. I called several times, they kept telling me they would make sure it got done, to keep an eye out for my adjusted receipt, never came. I stopped by, and the gal told me she would make sure to check into it would give me a call, and she did, she said it was showing adjusted, and that it looks like they sent me the 10 percent, i told her i havent received anything, no money, no adjusted receipt . She said wait a minute, let me check into something and i will call you right back. She never did and that was over a week ago.. i will not ever buy from them, they dont stand behind their word .i cant buy from people i cant trust. I DO NOT RECOMMEND!!
-
May 2023 by Breda Wilson
I had a great experience with Devontae King, I was unsure on what type of mattress I wanted to purchase and he walked me through all the detailed information on how to choose the right one for me and I am very happy from the service I received today.
-
May 2023 by Regenia Jones
Wonderful experience today! Bryson Godette best customer service I have received in a long time! Patient, wasn't over bearing providing excellent customer services.
-
May 2023 by Leona Kirkpatrick
I have had the pleasure of working with both David (dennis) and Calton at the east Washington Street store. They were both very pleasant, helpful, and patient. If anyone is looking to purchase furniture, I would definitely suggest shopping at The room place for exceptional customer service!
-
April 2023 by Nikolai Zangiev
Friends, I strongly do not recommend this store. I made the mistake of not taking out insurance. The sofa collapsed after a month, and I'm still paying a loan for it. This is my most unsuccessful and expensive purchase in my entire life! The sofa sagged, immediately sank into the pellets, the bottom sliding part fell off on the right side. I don't see the point of writing for a long time, but if you don't want to throw money away, then think many times before you make a purchase in the store that is not worth your money!!! If it were possible, I would put 0 stars.
