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November 2023 by Lateefah Birks
After setting appointments with my NEW car that only had 18k miles on it , it was a NIGHTMARE . When I bought my car car, I was told that tows were available.That is now updated and not available so therefore they recommended Last Chance tow INSTEAD of telling me that my non operational New car comes with Roadside assistance free of charge . I emailed and Called frequently asking for the full package of my warranty, instead I was sent ONE page from Andy with bare information. I ended up having to call the warranty company to get the full breakdown and to explain the language of the package, the one I was sold on from the dealership. I recommend this place in buying a new car , but after, you’ll get NADA. The service department kept telling me my warranty did not cover the repair I needed . I took it to another Verified Nissan dealership and they told me the factory warranty on my car would cover the repairs . I even had outside people call in on my behalf to try to get an understanding on what what was going on. Voicemail. Use this dealership at your own caution.
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November 2023 by Kole McFadden
I once again had a great experience at TW Nissan! The service department and the tech who worked on my truck did an outstanding job! If you’re in the area, take your vehicle to Tom Wood Nissan for service needs!
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November 2023 by Mamie Miles
I am in the process of looking for a new car and considering all types of options. While I have not decided on which model and make I would like, I had an exceptional experience with Brian Cummins. He was very personable, hospitable, funny, and took his time explaining all the details and features of the car. If you are looking for a sales representative the will give you a good experience and comprehensive overview, Brian is your man! Thank you Brian for your time yesterday!
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October 2023 by Jimmy Jones
No appointment but they got me in quickly and completed an oil change and tire rotation in a quick and professional manner. On top of this, they washed and cleaned my truck. I am more than happy with the service, price and friendly attitude of Tom Wood Nissan service department.
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October 2023 by Suzane Kunz
We had been browsing Pathfinders for a little over a year. Kevin was so patient and never pushy. We finally found one, and the purchase couldn’t have gone smoother. He answered all of our questions/ concerns ensuring that our vehicle was the perfect fit for our needs. We are super happy with the whole experience. I would recommend Kevin at Tom Wood Nissan to everyone.
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October 2023 by Celeste Askren
If I could add more stars I would! Brian and Keith are absolutely AMAZING!! They were so thorough and made my stressful situation significantly better. I genuinely appreciated their assistance and attitudes during the process and they made me feel so confident in my purchase. HIGHLY recommend purchasing a car here!
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September 2023 by Jazzmen Parks
Brian, Andy and the team went above and beyond to make sure I got the car I wanted in the budget I wanted same day! Educated me and Answered all of my many questions. And continued to treat me not like just a commission, even when leaving. It felt like a VIP experience.
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September 2023 by chris locker
LOVE LOVE LOVE Ms. Erin Powell. I have worked with her for 5 yrs since I purchased my 2016 Rogue. She is so happy, helpful, wonderful and I consider her now to be my friend. Please recognize her for being so amazing to me ALWAYS ♥️. Sincerely, Ms. Chris Locker.
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September 2023 by Benjamin Sebastian
I have been a long time customer at Tom Woods Nissan Service Center. Pre COVID, the service I used to get from the service assistant / representative there used to be top notch. They were involved in every step of the process, from the time I checked-in, to being the go between in between the service technician and me, and they made sure that there were no miscommunication etc ...This is no longer the case. The automated system that they have there now, though is good and efficient et. al, leaves a lot of holes in the communication process. The last time I was there, the service technician forgot to put back my custom wheel lock key. It was a good thing I noticed it missing when I got home, and had to drive back to the service center to pick it up again. This time, they didn't wash my car, even though the receipt they issued me explicitly stated that I requested one. These are relatively minor issues, but what annoys me is that the service representative didn't even bother to check if the car was washed (or that I was entitled to a $10 credit from the coupons that they send out, which wasn't applied to my bill, even though that was also explicitly mentioned on my receipt). The more concerning issue was that they gave me the car with my wiper blades very loosely attached; I had to find out about it when my wiper blades completely detached from my car in the rain, while I was driving that afternoon! Very unsafe!
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September 2023 by Jaime Loomis
My car broke down on the Friday of Labor Day weekend 4 hours from home. It was towed to this dealership 2 hours before the service desk closed. I was told at the service desk they could not diagnose it for me that day and they would get to it the Tuesday after Labor Day. It honestly felt like it was an inconvenience to the whole team we were there at 3pm on a Friday afternoon. After that I needed to car towed again, I was offered no help or advice in a very stressful situation. I called the manager to discuss, he was in a meeting so I left a voicemail and the call was never returned. I would hope if anyone on that service team or the entire staff has a daughter, that they would treat her better when stranded hours from home. I would never recommend this dealership.
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August 2023 by Sasha Brodsky
I would highly recommend Tom Wood Nissan to anyone looking for a great car buying experience. I absolutely hate buying cars but I worked with Robin and she was an absolute god send. She made the process so easy and constantly checked up on me every step of the way, I truly felt that she cared about me and my experience and i wasn’t just a sale to her. Thanks so much Robin and everyone at Tom Wood Nissan!
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August 2023 by Chuck Henderson
Tom Wood Nissan has provided excellent service for my aged but still nice 240SX. Katie was quick and responsive and made sure I knew what was going on with my car at all times. Ethan the tech did the repairs and was great. He let me know exactly what was wrong and how he would fix it. His expertise is truly appreciated.
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August 2023 by Jacob Bryant
Tom Wood Nissan was a great place to buy a car! Everyone was very friendly and fair. They also did NOT try any shady business tactics which is super nice and how a car dealership should operate! Jason was a great to work with and didn’t pressure me at all into buying anything. Negotiations were smooth and felt like everyone walked away with a good deal. If I could give them more stars I would!
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August 2023 by Candace Gentry
My granddaughter is beginning college and needed a reliable car. She shopped at 6 dealerships after shopping online. Despite her young age, Tom Wood associates treated her with respect. She was prepared and they honored her “must haves”. Eventually she choose the car at Tom Wood and our purchase experience was quick and thorough with associates answering our questions. An AMAZING experience! When I’m ready for a new vehicle I’m returning to Tom Wood!!
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July 2023 by Ashish Bhatawadekar
Overall experience was very satisfying. Todd Llyod helped us through the vehicle features and explained in detail through test ride. He had been very cooperative and helpful throughout the process. He offered the trade in price in line with my expectations & offered discounts on the new vehicle. The paperwork was very smoothly & efficiently handled. Andy Simmons, the finance manager then took over and explained the financial details very well. I am not a finance person; however, I had no problem in understanding what Andy explained. The overall work was done within few hours & I was set to go.I highly recommend Todd, Andy & Tom & Woods.