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November 2023 by Kimberly Miller
The trailer that I reserved was covered in loose dirt and salt on the inside, I had to ask for it to be cleaned.I forgot a hitch and one of the sales associates said, " I am low on gas, if you give me $5.00, I will go grab one for you".When my daughter returned the trailer for me, and she was told she needed to back the trailer into a parking spot (which she did not know how to do) once they seen her struggling, they took the trailer off and walked it to a parking spot.Very disappointed in the service we received!
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November 2023 by Rebecca Denton (Becky)
would have been better if i had a credit card so i could have rented a truck
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October 2023 by J W.
Stopped for propane, (Manager) female working desk said did not have any one qualified to pump. No sorry anything, just very abrupt and rude. There were two young guys sitting at the customer service counter next to her. One was on his phone and the other was eating a bag of chips....get them trained!
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October 2023 by Matt Simon
I'm pretty sure I caught the owner on a bad day; she was having issues with staff showing up for work and her overall attitude was not pleasant. The other staff members were very friendly.First trailer had light issues and after several minutes I was allowed to get a different trailer (after I proved it wasn't my truck's issue).The U-Haul Center Store appeared clean and well stocked.The 3 stars was more about our dealings with the owner/manager.
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September 2023 by Latoria Hurd
The truck was filthy smelled like smoke. The brake were bad the power steering was out the ramp was jammed n I couldn’t use it n then it fell off while I was driving down the street… the check engine light came on n the oil light… I called several times n no one answered them the 1-800 number couldn’t assist me keep transferring me to road side assistance n they couldn’t help me. I didn’t get to talk to anyone until the next day n they didn’t try to compensate me for anything… it was definitely a safety hazard and I will not be going back. I’m furious
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September 2023 by Natalie Lindsey Miller
Moved to town following a 14 hour drive from Oklahoma. Experienced an issue with an online reservation at a different U-Haul storage, Wendy and Matt were fantastic with accommodating a last minute storage location change. They were incredibly helpful and made a long move much less stressful. Would recommend.
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September 2023 by Michelle E
There was a live roach in the trailer of the truck. Not sure if any cleaning or inspections of the trucks are actually done between moves, but that might be warranted.Possibly not specific to this location, but the incessant number of pictures required to return the truck after hours is potentially dangerous. I did not know that I needed to do a full photo inspection at almost 11p at night, to include opening the trailer back up to get a photo. I felt very uneasy trying to do all of this so late at night. It was dark and I'm pretty sure the photos were useless, especially the 1 requiring me to send a photo to help the next family locate the truck easier. Like for real?! Also the trailer is not the easiest to open and close. In addition, UHaul threatens an admin fee if their employees have to do the work they're already being paid to do. Seriously?Now the staff of the location, I had no problem with. The employee was nice. I did question the need to take my photo and upload my driver's license on what seemed to be the employees personal cell. I wasn't given a very straight answer beyond 'this is something UHaul makes us do...'
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September 2023 by Luke
U-haul service was quick and efficient but Antonio at the front desk was very helpful locating my lost keys and went above and beyond what was expected. Will use again.
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July 2023 by Jessica Gerig
My reservation was not available so I had to get a smaller truck resulting in 3 trips meaning 3x the mileage charge. Then the truck was 5 quarts low on oil and broke down.
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July 2023 by Edward J Reynolds (Fast Eddy)
Great and well informed staff. Equipment ready as promised. Clean and organized. Well done, U-Haul.Bravo.
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June 2023 by DeAnna Warren
Visited the store 10 minutes before closing and was not expecting good service because of visiting so late. As I was walking to the entrance, representative Alec was in the garage and stopped what he was doing, asked how could he help me, answered my questions, noticed that there was a line in the store, got behind the register, assisted me with my needs, and checked me out. The service that I received from Alec was well beyond what I expected. Thanks Alec for your patience and excellent customer service.:)
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June 2023 by Patricia Kelly
We were looking for a car hauler to pick up a car just outside of Cinn...they didnt have one in stock BUT the guy at the counter was very helpful and searched for one on our trip. None available in Indiana but he looked for one along our route and thankfully he did find one in the area. So thankfully, everything went as planned. If he wouldnt have put in the extra effort, we would have SOL. Thanks again!
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June 2023 by Tracey Isaac
Great customer service. We arrived almost closing time and they stayed to check us in. I will definitely go back and recommend that location.
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June 2023 by Tyler Bass
Some of the most worthless employees I've ever seen. I can't even be mad because of how embarrassing it must be to have no choice but employ these meatsacks to stand around and waste air
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June 2023 by Dave Hascall
Nice U-Haul but someone had smoked a carton of cigarettes in the truck before me
