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October 2023 by M Hetrick
Very helpful and accommodating! My car broke down and I needed a car trailer. They were about to close down. However, they helped me get a car trailer and all hooked up. Highly recommend!
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July 2022 by Morgan T.
Quick pickup/drop off, easy checkin services, and reasonable prices! Only thing I took off for is the fact that I paid quite a bit to use the moving van, and I still had to refill gas (with these gas prices, it's not cheap).
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July 2022 by Helene A.
The staff at this location is very helpful and accommodating. Stephan was especially helpful. He backed out the truck for me, put air in the tires, taught me how to latch the door and helped me adjust the mirrors. The truck ran smoothly and the whole operation went well. I highly recommend this Uhaul location!
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May 2022 by Karen K.
Stephan was extremely helpful when I arrived at 6:56 with my trailer return and they closed at 7 pm! He assisted in getting the hitch off and was cheerful and professional on a very hot day! I was 91 degrees outside!
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November 2021 by Sharon Clark
October 23 2021 Don't know where they found the female worker. She needs to be trained in customer service. Would give a zero if possible.
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July 2021 by A Oakley
Facility was well run, staff were pleasant and professional. Renting and returning were easy. The big negative is that pricing is deceptive. There is a 17% "tax" you pay on the total bill (base, mileage, plus whatever extras) which really adds to the price. The website only makes a vague reference to paying a tax and it's buried in fine print. It's definitely not included in the estimate you see when you make the reservation and nowhere is it specified exactly how much it is. It wasn't until I had the truck that I saw the details. Just wanted folks to be aware that there is a significant hidden fee.
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July 2021 by Trent Ashworth
They don't answer the phone. I've called several times over the last three days to adjust an order I placed. Two days in a row, calling at different times throughout the day, no answer. The calls just keep ringing, no message system for a return call. Today I was placed on hold for 5 minutes (no problem) then when I connected with someone the call was immediately disconnected. I called back immediately and the phone just rang and rang.
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July 2021 by Erik A
After hours drop off was a piece of cake
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June 2021 by Anne A.
Ms. Anderson is a treasure. My initial experience wasn't great but upon returning the next day I found the wonderful Ms. Anderson at the helm and things went smooth as silk. That said all the staff were kind and respectful just a little overwhelmed as it was the end of the month and obviously very busy. Once everything got sorted the hitch installation went very well and I couldn't fault the experience
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April 2021 by Janelle K.
I rarely leave negative reviews, but I would like to warn other potential customers of this location about my experience. The location never answers the phone, so the only way to speak to someone is show up in person but there are frequently long wait times and forget about customer service. I have been attempting to get a tow hitch for my vehicle installed for approximately 1 1/2 months. No one would get back with me about whether the hitch was in stock, it was very difficult to get an appointment when I finally Showed up for my installation appointment, I was told it would be a 2 1/2 hour wait. What busy working person has time to sit all day when they went to the effort of making an appointment? Furthermore, only one employee at this location was wearing a mask when I showed up for my appointment. This is not the first negative experience I've had with this location... Stay away!
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April 2021 by Karley M.
Didn't have the best experience here. Had an appointment, arrived in time, waited an hour for them to tell my the hitch had not arrived for my vehicle. Rescheduled the appointment. Returned a week later and experienced the same exact thing-waited an hour for them to tell me they couldn't install the hitch because it didn't come in. Made a third appointment and finally got it installed. They estimated 30 minutes and it took 2+ hours. The staff was nice but overall the customer care is not there. Hayley did a great job trying to make up for the poor experience, but overall I wouldn't recommend this U Haul.
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April 2021 by Darrel Trexler
Loose wire. Fixed
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November 2020 by Patty L.
They always take care of me with prompt service. Although they last time I was in I had a young long dark hair girl that didn't even stand up and answer a question, she acted like I was wasting her time. But I won't give a bad market for one bad apple.
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October 2020 by Philip Budde
Great service. The GM is super helpful and knowledgeable
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October 2020 by Dailyn Breceda
I called Uhaul to get a truck. I was looking for a 26 foot truck for 24 hours. She said no problem here is where to pick up. She sent me 20 minutes out of my way. Then when I get there she had me having the truck for 12 hours. 7 pm to 7 am. What in God's green earth am I going to do between 7pm and 7am. Thats insane. They had no truck available for 24 hours. They ended up giving me a truck from 7pm to 2 pm and it was only a 20 foot truck. That was the best they could do. So i took it but it was very frustrating. If its not available then say it so I can find a different alternative. I dont think ill ever go here again. The only reason I gave 2 stars is because the guy at the location tried his best. He wasn't apologetic or even gave me a discount for my trouble but he did try to find me a solution. Save your self the head ache and look for someone else.
