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December 2023 by Kesha Smith
Very friendly and helpful
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November 2023 by Hannah Clare
Hunted down a van here after another location (also U-Haul) told me there’d be an additional $200 deposit for no apparent reason. It’s in an odd spot and the building is in shambles, but it shares with other businesses and if you find the directional signs everything was easy enough! They have a drop box outside for after hours. Quick & convenient. Thanks!
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September 2023 by Kettey Jeshua
Check-in was smooth and quick. My truck was clean. My truck A.C. was nice and cold. I had a great experience! 5 stars because customer service was good, along with the equipment working properly.
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July 2023 by J C
OMG this place has it all! Do you ask yourself if the building this business is located in has water leaking through the lobby when entering? Yes! It sure does. How about the classic and favorite amenities of an out of order elevator? You got it! Sure does. On your exciting visit to any floor above the ground floor, please take in the breath-taking and mahestic views of the trash mountain accumulating between the stair wells on the way up to your destination that your on due to the out of order elevator!Once at you desired floor destination, you are there! You made it! Treat yourself to a deep breath of the air that smells like every bathroom on every floor! Durring your stay please enjoy the terrible Jackson Pollock rip offs scattered throughout the property! You've earned it!
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May 2023 by Jesse Kharbanda
Thanks to the great advice of Shelby in U-Haul's Indy Scheduling Office, I decided to rent a U-Haul from this particular location. I had a very good experience with John Sale, who manages this location. This was my first time driving a U-Haul truck, and John helped put me at ease by identifying a great, full-tanked truck for me (with a cell phone charging port) and by making himself available, if need be, after-hours just in case I had an issue (as a first-time U-Haul driver). I happened to rent the truck on a pretty rainy day, and John very kindly found a lock for me in his office which saved me the trouble of going to a hardware store in the pouring rain, with my valuables, with an unlocked truck. (I had not realized that U-Haul trucks do not come with locks.) I would definitely recommend this location! Thank you, John!
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January 2023 by Khonda Fayehun
Very nice and respectful man. Patience is needed here though because he’s the only one working at the location.
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December 2022 by Dominque Cox
Lazy and of course can’t accommodate basic U-Haul services. Just drive a few minutes elsewhere.
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August 2022 by Steve Kemp (Syn)
Good deal with this guy, he is nice but that being said, he was unorganized, forgot I got the truck and called the truck in stolen. I did get it back before getting pulled over but that's not professional. The truck was good. His office was unorganized a little and small. I do wish him luck but make sure to keep your recites and email.
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July 2022 by Lily Connelly
I was incorrectly charged for my uHaul because the location I picked it up from didn’t have trucks available. The manager Eric made sure I was refunded for the second charge, and stayed on the phone with me while he fixed it. Great customer service!
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June 2022 by Steve Kemp syninja
Good deal with this guy, he is nice but that being said, he was unorganized, forgot I got the truck and called the truck in stolen. I did get it back before getting pulled over but that's not professional. The truck was good. His office was unorganized a little and small. I do wish him luck but make sure to keep your recites and email.
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March 2022 by Stacey Pierson
I would rather give no stars! Uhaul has once again screwed my day up. This is the last time I ever use uhaul! Horrible customer service! Never again.
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November 2021 by Blair S
The uhual needed pressure washed it was disgusting. If I brought it back like that I would’ve been charged luckily they knew It was them . Unfortunately for the gas I was overcharged. The drop off was terrible. I walked and drove around in the dark on the phone with a representative trying to find it for about an hour. There are no signs , nothing . Good luck getting ahold of the uhaul office for any changes because the phones don’t work . But they took off the $30 fee to pump the gas I already paid for so .. winning .
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June 2021 by Rob Bledsoe
If I could put a negative rating I would overcharged because he never answered the phone .....$600 from Indy to Cincinnati....BS I DO NOT RECOMMEND THIS PLACE OF BUSINESS VERY UNPROFESSIONAL. 0 STARS.
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June 2021 by Jill Miller
Horrible experience! We waited forever for them to tell us our truck wasn’t here and at least 2 other customer’s trucks were not there either. Save yourself the time and frustration and take your service to 2 Men & A Truck!!
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May 2021 by Native American
The people of uhaul were great. To say this move was a nightmare is an understatement. The house we were moving to wasnt ready by contractor three different times. Each time we had to reschedule our reservation. Finally the move took place. Went on a moment's notice! I tried on line to get a reservation and couldn't get one for the time stretch we needed. I called their 800 number and a very polite csr was able to get us a truck for the length of time we needed. We took the truck back to the center we were told to and they were closed, but to knock loud and someone would answer the door. So we knocked and a very discourteous lady answered and stated very firmly that they were not accepting any trucks at this time no exceptions! So I went to 55 s. State and it was a little hard to find the office and where to leave equipment but it was a very pleasant experience when the CSR got us checked in we were considered late. We explained what had just transpired with the previous center. He said hes not worried about it and did not charge us. He said 36 mins and the headache of the previous center wasn't worth charging and making us a unhappy customer. Thank you 55 s state st office. You rock!
