-
January 2024 by Blakely O'Hara
Had a hitch installation scheduled two weeks in advance. Showed up to my appointment to be told there was no one on site who could perform the installation. Wondering why noone bothered to contact me to let me know before I wasted my time coming out here?
-
January 2024 by John Kinnaman
The gentleman who took care of us was super nice, professional and helpful!! Best checkout experience I've ever had! And it was bitter cold!!
-
January 2024 by Veronica Nichols
I had an ongoing issue since 11/2024 with getting my storage unit credited because I was supposed to have received one month free when purchasing the unit. I wasn’t able to get ahold of the store manager to resolve the issue. I called 01/09 in the afternoon and spoke with Gigi. She was excellent, efficient, and kind. She followed up with me to inform that my account was updated and credited. I truly appreciated her time and effort. Thank you!
-
January 2024 by Amanda Schulz
I dropped of at this location early in the morning, however, later in the day I received a bill for $165!!!!! OUTRAGEOUS! I called and asked for why I was charged $100 for the “cleaning” and they said it was because there were foot prints in the U-Haul. Footprints?!?! It was dark out so I didn’t see any footprints, but apparently they said there were. That is ridiculous to be charged $100 for FOOTPRINTS! We are moving in snow, rain, and ice….there are going to be a couple footprints in the end of the U-Haul! But what’s worse is I was also charged a $30 fuel fee and for 3 gallons of gas. I filled the gas tank with 9 gallons of gas before returning it. There were 88 miles left on the range. The gas station was 5 miles away from the U-Haul drop of….I wasn’t even given a quarter of a tank when I picked it up. The person who I spoke with on the phone about all these charges was not helpful in the slightest. They gave me no discount and just said j had to take it up with the Indianapolis U-Haul not them and tried to pas the buck. I will be continually filing complaints and giving poor ratings to these locations from now on. I will never recommend u-haul to anyone else. It was an awful experience from the mobile check in process to the final bill. U-Haul only cares about how much they can nickel and dime you and not the customer. Shame on you for taking advantage of people moving during times of stress.
-
January 2024 by Justin And Amanda Schulz
I dropped of at this location early in the morning, however, later in the day I received a bill for $165!!!!! OUTRAGEOUS! I called and asked for why I was charged $100 for the “cleaning” and they said it was because there were foot prints in the U-Haul. Footprints?!?! It was dark out so I didn’t see any footprints, but apparently they said there were. That is ridiculous to be charged $100 for FOOTPRINTS! We are moving in snow, rain, and ice….there are going to be a couple footprints in the end of the U-Haul! But what’s worse is I was also charged a $30 fuel fee and for 3 gallons of gas. I filled the gas tank with 9 gallons of gas before returning it. There were 88 miles left on the range. The gas station was 5 miles away from the U-Haul drop of….I wasn’t even given a quarter of a tank when I picked it up. The person who I spoke with on the phone about all these charges was not helpful in the slightest. They gave me no discount and just said j had to take it up with the Indianapolis U-Haul not them and tried to pas the buck. I will be continually filing complaints and giving poor ratings to these locations from now on. I will never recommend u-haul to anyone else. It was an awful experience from the mobile check in process to the final bill. U-Haul only cares about how much they can nickel and dime you and not the customer. Shame on you for taking advantage of people moving during times of stress.
-
January 2024 by Shannon Walker
Ron was an awesome help. Tee was very nice and easy to deal with. Great finish to a 7+ hour solo move.
-
January 2024 by Katherine Flores
Went for propane older lady was on her personal phone didn’t acknowledge that I was even there. She was on a personal call & had the person on speaker as if she wasn't at work. No one else was there to help. She said she was unable to sale propane since it is to dark outside. I was there at 5:30 it wasn't even dark out yet. If you need propane according to her it has to be before 5 pm.
-
December 2023 by Connie Lee
This location is one of the best. I’ve rented from here a couple times and everything went smoothly. Actually the process to get the truck was a lot quicker than the last time I was there. I reserved a truck and it was ready when I arrived. The staff is super friendly and helpful too.
-
December 2023 by Adam Thomas
Customer service crew at 7am group of men poor communication, highly unprofessional and rude towards customers. I hate coming to this location because I had a terrible experience with them last November 22, 2022 and a terrible experience this time around. I don’t if Uhual does professional development training but the morning crew definitely need it bad.
-
November 2023 by Chris Anda
The lady at the front desk was extremely helpful. Renting one of the available trailers was a breeze. They had all the supplies for moving as well. Thank you so much!
-
November 2023 by Sierra Long
I was able to get the size truck I needed at this location with all of the additional ad-ons! The customer service was awesome. Shane Brown helped me with every single detail and was extremely patient with me. The rest of the staff was friendly and professional!
-
October 2023 by Derek Coleman
Customer service isn’t a factor there, constantly being put on hold and when I made the Latina woman aware of such she made it her duty that everytime I called I was placed on hold I was then charged an extra 52.00 dollar because of her, she’s the worse when asked to speak with her manager I was told she was the manager I then asked to speak with whoever she reports to, she refused and continued to put me on hold I refuse to ever work with this location again and I will constantly write bad reviews about this and tell everyone I know. Absolutely do not recommend this place!
-
October 2023 by Terry Brown
The staff at this particular location was very friendly and helpful. I would recommend this location to anyone.
-
September 2023 by Ray Lemar
If you are interested in meeting a very unprofessional employee, then come here, don't know her name, but she was extremely rude. Not once but twice, never coming here again
-
September 2023 by Page Spink
Check in with super quick and the staff. There was very friendly, I should have gotten their names so I could say them specifically. I know if I need a truck again in the future I'll definitely be going back to this location
