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February 2024 by Mark King
The place is nice and neat, the truck was super clean, friendly help. I left my phone in the truck and they made sure I got it back!!
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September 2023 by Rae Armoni
I’ve had two different awful experiences with Uhaul! And I have been renting, or storing my things for nearly 3 years at the different locations. When I finally moved out of my storage units, and got my things back home, I noticed that I am missing a lot of my things. This isn’t what made my experience is awful with Uhaul, but this was the final straw.
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September 2023 by Miss Rio
1 STAR IS TOO MUCH TO THIS GUETHO . RUDE STAFF THAT DONT EVEN TAKE YOU TO THE TRUCK . TAKE YOUR PICTURE WITHOUT EVEN ASK ( "in case you steal the truck ") A FAT MEAN BLK WOMAN THAT APPARENTELY HATES HER JOB FOR BRING IN A BAD MOOD AND GIVE POOR COSTUMER SERVICE . RUDE AND DUMB FOR NOT FINDING MY RESERVATION . THAT STORE NEEDS TO BE SHUT DOWN SINCE THEY DONT LIKE THEIR JOB ! IS A SHAME TO TRY TO RENT ANYTHING THERE WHEN YOU DEAL WITH STUPID BRAINLESS PPL !
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August 2023 by Taylor Williams
I went there and waited in line just like all the other customers. I asked to get propane and the associate said no because they were too busy which I don't understand because I waited in line just like everyone else.
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May 2023 by Jason Barnes
Would give a negative 5 stars if I could. I've tryied to rent a truck here 2 times. Both times stood in line for 45 mins before then being told they dont have what I rented. The terrible...and I mean terrible blob behind the counter just looks at you like it's not my problem didnt even offer both times to find us one at a different location poor fail service go to carmel they rock up there this place should be bulldozed
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October 2022 by Josh Chudy
Absolutely horrible experience. I never leave reviews, but needed to. I made a reservation 4 days before, told me i was all set. Show up to the store and they tell me its not there and they dont have anything available. What are you supposed to do when you have the whole day planned around moving? The reps at the store didn’t even offer to make it right. Very dissatisfied in UHaul
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September 2022 by Andres Aguilar Martinez
Useless. I came in the store to reserve a van and the employees told me it was all set (I could tell they were both high, slow and constantly zoning out). I showed up on the my reservation date and they told me they didn’t have the van available
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October 2021 by Mersadie Spence
Unit flooded and lost 1000 dollars worth of clothes and winter jackets. Customer service will not reimburse me my 80 dollars I paid for my unit. DO NOT STORE YOUR STUFF HERE. Also it says that there are ramps but they actually only have one outside to bring it to the door. Once you get there to the door you will be trying to move your stuff up and down flights of stairs. Literally go to any other storage it will save you time money and energy.
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September 2021 by Heather Buechler
Great experience! Mary works at this location, and she was awesome. Super helpful!
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August 2021 by Eric Levitt
They keep hanging up when I call.
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May 2021 by Tanner Heffner
I had scheduled a self pickup for an out of state move. I got there and found the truck listed in the app, truck 1345. As I start the pickup process on the website from my phone, it says that I'm awaiting approval, though I've already been charged $390 for the truck.I went inside and got in line to sort things out, and as I'm in line an employee walks in and tells the other employee (the one with the cheekbone piercing; this will be important later since she is the one I talked to) that they were missing trucks for all of the bookings they had.When it was my turn, I walked to the counter with the woman with the cheekbone piercing and told her about my self pick-up not working. She just said "you were late." Granted, I was about 45 minutes late, but I had paid for the truck for the whole weekend for the out of state move. I told her that we had got caught up preparing for the move (considering my pregnant wife and I had just gotten to back to Indianapolis at midnight) and had been scrambling to get everything together. The woman said they didn't have any trucks. I asked her if she could do something to help and she eventually said no and that a regional manager would call me, which never happened.Why I'm particularly upset with this specific woman was the people behind me in line had also reserved a 10' truck that wasn't there. The employee that they were working with was polite, apologetic, and trying to find a solution for them where the woman that was "helping" me was rude, dismissive, and didn't seem to want to help.I was already charged by them and still haven't received a refund. I eventually drove 50 minutes to another location to pick up a bigger trick at a different u-haul location and I had to pay for that truck too. She didn't even tell me the truck was there; my wife and I had to call all over central Indiana to find an available truck. So all-in-all, u-haul couldn't even look for different trucks at other locations to help me. The woman that I had to work with was rude, dismissive, and lazy, even compared to the colleague just down the counter from her.Later that night I got a text that my order had been cancelled and never got that call from the regional manager. This was horrible service and I'll be working to file a formal complaint against this branch in particular.
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May 2021 by Scott Turner
Showed up to get a propane tank filled and was told I had to come back after 1 pm. I tired calling before I drove over there to confirm they could do it but nobody answered the phone and I was put on automated hold for 10 minutes. Terrible customer service.
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May 2021 by Mandy M
They had plenty of moving boxes available in the store at great prices, and the woman working at the counter was exceptionally helpful. She even gave me an extra box which something shipped to their store arrived in!
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February 2021 by D M.
Great service pleasant courteous staff who are helpful and explain everything you need to know
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October 2020 by Mindy L.
Are you kidding me with this store The man checking you out does not wear a mask and when you ask him to do so He says it digs up his glasses and wears it below his nose He wasn't in the store when I walked in to buy boxes and tapeI had to hunt him down outside And he is slow as molasses Find another U haul dealer location
