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January 2024 by Tim Strietelmeier
I had my reservation moved here after another location failed to reserve my track. When I pulled into this location, already frustrated, there was no one working and their lights were off. I would call ahead to make sure they’re open when they say they’re open before reserving here.
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November 2023 by Winston Nara
Great people. Great service.
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August 2023 by Leonard Caponegro
Indy Rents on Southport Rd is the best. Fast and friendly service. The trucks and vans we have rented are clean, and in great condition. Easy pickup and dropoff service as well.
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June 2023 by Storm R.
Don't waste your time or money here especially if you're black! The old lady who works here is racist and rude. I had a mobile pick up reservation initially at 8am so of course with a reservation that early and them opening at 8am the truck should've been prepped the night before but that's neither here nor there. I changed my pickup time to 10am and arrived and the truck was still not ready. The lady had to clean it out and check it in she told me. While she was sweeping out the truck a white man pulled up walked over to her and she started to assist him with his pickup while I was still waiting. I waited for a moment and then walked over to her and asked how much longer. She said the truck was ready which it was not because the app still was not letting me check in and if it was why wouldn't she come rely that to me as she knew I was waiting on her. I told her that the app was still not letting me check in and she said with attitude like I was bothering her to give her a second as she continued to help the man. I told her I have a mobile pickup and I was here before the man she was helping. She then told me she runs her business the way she wants and if I didn't like it there was the road. SMH! Mind you this is not the first time I have rented from this place as I have an event decor business and often need a truck for transport. It boggles my mind how people can be so rude to people who help put food on their table. But I guess my money is not good enough. I took her advice and found the road and another U-Haul location to rent from. I was so upset I was in tears. There is no way I would have a business and I have one and talk to people like that rather I felt they were wrong (which I wasn't )or not. But hey that's the world we live in guess! This location is convenient because it's right by my house but I will never spend my money where it's not wanted and she definitely gave me the impression my money was wanted.
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May 2023 by Kairo Dasche
The guy who came out and got me taken care of was super cool, made things super easy, and as much as I hope I won't have to rent a UHaul again anytime soon, he definitely helped make a difficult move worth it. UHaul should not have to be an extra hoop to jump through during an already stressful time dealing with everything else, and he definitely went above and beyond to make sure I was taken care of.
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February 2023 by Amy Cardis
Quick and easy, suggestions helped me get a better truck for my needs.
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December 2022 by Crystal Bennett
Very helpful family oriented understanding n very patient with my undecisive
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October 2022 by Alyssa Williams
Was yell at and cussed by owner. Extremely rude and disorganized
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August 2022 by P Y
Owner is a nice sweet lady and explained every aspect in detail. We had a smooth experience of renting pick up truck. Recommended.
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May 2022 by Ari Stoner
printer wasn't working and having Internet issues when I was trying to pick up. ended up having to wait another 45 minutes until they gave up on their system and let me go. frustrating. uhaul was in good condition, but I'd avoid using them again.
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November 2021 by Tiffany Gaskin
One of the worst experiences I've had . They gave me a truck with absolutely no brakes. I call to let them know there's a problem. She responds yea I realized once u pull out you had the wrong truck. This could of ended very badly. I would never recommend this uhaul dealer very unprofessional.
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November 2021 by chloe sharp
Didn’t have the truck I had reserved… for that locationUnprofessional staff
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August 2021 by Jade Stevens
Lady was very rude and unprofessional. We called beforehand and she would interrupt us, get mad because we didn't know how it worked, when we got into the building, we had a truck lined up and she had no problem making us wait all day, pick up all the phones and make us wait for the phone call to be over, in the middle of our conversation! She even made a reservation over the phone WHILE TALKING TO US! Will never return, nor should anyone else. Dog was cute though.
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August 2021 by Tyler Perry
I rant a couple units there as well as use a few u-hauls as well, trucks are in good condition units are easily accessible and clean with good security, there is usually only ONE lady that works the front desk and has alot on her plate so it sometimes takes a moment to get to you even if it seems like no ones in there. But be warned if you throw a messed up attitude cause the world at that moment isnt revolving around you and your issues, then you probably wont have a good experience
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May 2021 by hugs 100
Lady was very rude and unprofessional. We called beforehand and she would interrupt us, get mad because we didn't know how it worked, when we got into the building, we had a truck lined up and she had no problem making us wait all day, pick up all the phones and make us wait for the phone call to be over, in the middle of our conversation! She even made a reservation over the phone WHILE TALKING TO US! Will never return, nor should anyone else. Dog was cute though.
