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August 2023 by Jean Boothe
I rented a new van for a couple of hours and experience was great
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October 2020 by Grace Johnson
Prices were ridiculous. Needed a truck to pick up a stove & move 35 miles. Daily rate $39 plus .99 per mile, plus gas replacement. Gouging because it was a Saturday. We just went to menards and rented a truck for and only paid a total of $52. And no gas replacement.
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July 2020 by James Farrar
Customer service here is excellent. They didn't have exactly what I was looking for, but then called around to competitors to find it for me.
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December 2019 by C. C
Good business
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September 2019 by Leeanna Triggs
Great place
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June 2019 by Daniela DW
Needed moving boxes
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April 2019 by U-Haul Customer Care
We are proud of our clean facility in your neighborhood of Lawrence doing our part to keep the community moving upwards.
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April 2019 by Roger Smith
Drove by yesterday (03/2019) and noticed the store had been closed (signs gone and showroom empty). 😮
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September 2018 by Bryant and Sara Wagner
Owen did a great job installing a trailer hitch on our vehicle. We took our vehicle to the Castleton location first (just because it was closest to us), but they refused to install the hitch because they said the bolt holes were rusted. My dad looked himself, and spent at most 20 minutes with a wire brush and WD-40 and the holes worked fine (clearly the Castleton location was just too lazy to do the work themselves). We let Owen know we had cleaned the bolt holes and he shouldn't have any trouble, and he thanked us and told us he would have done that anyway. We could tell he did his homework, as he updated our online order with parts that would work best for our vehicle, which actually ended up saving us money in the end! We really appreciated his hard work!
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May 2018 by Carrie Dillard Trammell
Services are good. Trucks are clean and good working condition
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May 2018 by T E Maney
They where helpful and gave us good information about the work we needed done.
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April 2018 by Bounty The Trucker
I usually rent from them several times a month and they are excellent. Employee's are of the highest standards and service.
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September 2017 by Mark Shortz
The staff are rude and can't get their facts straight whatsoever. I went over to the location on shadeland avenue and Rodney and people provided superior service and were very polite. Top notch customer service like I always get from Rodney.
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September 2017 by Karl Matney
Very easy to schedule online. Quick and easy pick up and drop off. Check in was also quick and easy.
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September 2017 by Tabitha Leslie
I went to purchase boxes. The buff young male cashier was kind enough to let me pull the boxes myself, then struggle out the door while providing no assistance.
