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July 2024 by Patrice J.
They have new owners now and they are just as sweet as the last ones. There's been a few change overs but it seems like they always hire great people to work there. I hear the job can be a pain dealing with some people lol but they do a great job anyhow. Thanks for coming on board
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June 2024 by Shree Te
We loved working with Manager Joy, but there’s a new Sherrif in town and the inflexibility of Sherrif Sarah has caused me to take my business elsewhere. I have been a happy U-Stor customer since December. I auto-pay my monthly rent directly from my checking. I use storage to make room for my home remodeling and I was ready for a larger unit, so I contacted U-Stor to rent a 10x20.
The June payment check is already enroute, so I asked Sherrif Sarah if we could come in Friday afternoon to pay the difference and get the new unit number to complete the move Saturday morning. She said, “This is Sarah. I’m the new manager for this location. You would pay the whole amount due and $5/day until you are moved out of the 10x10”.
Sherrif Sarah ignored that $90 check would be delivered that day directly from the bank, that we have been reliable tenants for 6 months, that we were moving EVERYTHING out of the 10x10 into the 10x20 the following morning… AND that if we owed even $1 more than we paid, Sherrif Sarah could slap 2 locks on our goodies and hold everything we own hostage until she received payment. From my point of view, she’s demanding I pay double+ for June storage rent and “hope” I don’t have to fight to get my payments applied properly. NO THANK YOU. I canceled our request for that 10x20, and today I’m researching storage elsewhere.
I then asked myself if it was a coincidence that upon Sarah taking over from Joy suddenly a 10x20 unit became available… or is the new Sherrif’s lack of flexibility turning the Mitthoeffer U-Stor into a ghost town??
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March 2024 by Kristin Hoffmann
I've had a unit at u stor for what, ten years now. Nice size for a decent price and the staff is the best.
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October 2023 by Mike Wirey
Very nice people. Very understanding accommodations very Good. Always able to get inside a few problems from time to time. Over the years I've been there . I don't feel a problem that exists is a hindrance to my liking it there, I'm glad I'm there. I don't see me moving in the future. Hopefully I'll probably downsize that's about it. Thank you!
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August 2023 by Vicky Reha
Always friendly and helpful....
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June 2023 by Harlan Anders
My experience so far has been awesome. The managers there are simply great human beings and are so helpful and kind. I wouldn’t want to store my items anywhere else!
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June 2023 by Catherine Fusco
I appreciate the communication, professional & friendly atmosphere the owners display....Have a super summer
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October 2022 by Michael Burns
Clean and quiet. Alarms on unit and it just feels safer than the other places I've been. Property manager knows her stuff!
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July 2022 by Longway Road
Nice security system.
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March 2022 by say , hey the Dj
I have used your place since 2004 .My grannie and then me.
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March 2022 by Venus Fours
friendly people always keep it clean and there is a lot of lighting at night
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November 2021 by Bruce Walker
Great management, great storage space and environment, amazing personal customer service and reasonable rates. I highly recommend U StorStorage Mitthoefer Rd. to the entire city of Indianapolis.
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November 2021 by Teddy Pettet
The service has been very professional... Never have had a problem with anything. A pleasure to do business with her.
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November 2021 by Darryl Goliday
facilities are nice and clean, feels very secure
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September 2021 by Allisa A
Friendly and helpful staff. Easy 24/7 access. Reasonable rates. Clean space.
