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March 2024 by Aaron Majchen
Changed hours to 8am-330pm mon-friday and didn't update any info online.
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March 2024 by Jason Ledford
I can’t stand when drivers want to be lazy and they lie!!!!!!!!! My husband was waiting and watching for UPS all day for a package her ordered for me, he kept checking the tracking number and status-not to mention watching out the doors/windows-. It’s 8:17pm and still NO UPS-so he checked status and they said they attempted delivery and missed us and will deliver next business day!!? They flat out LIED no driver for UPS attempted a delivery and it does not have a signature required so why did they have to see me anyway!!! Do your JOB AND STOP LYING!!!! If I could give monsters I would‼️
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February 2024 by Alaa Awan
Hot garbage
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February 2024 by WillLakeman
Ultimately a review for UPS not strictly this customer building. I spoke to multiple customer service representatives that gave conflicting information which led to UPS not shipping the package when a representative said they would. UPS did not make right on this mistake and I had to delay my first day of work and drive to this customer service desk and wait over an hour to pick up the package in the building next door. Extremely poor customer service throughout due to a mistake by their representative. I would not recommend this company to anyone.
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February 2024 by Phillip Giddens
Terrible customer service. Good luck speaking to someone who has a command of the English language.
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February 2024 by Tiffany Bytendorp
The employees that work here are all very nice, helpful and fast. I always have a good experience when I go here. You guys are the definition and perfect example of how to treat your customers.
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January 2024 by Carrie Hudson
I went in yesterday (1/9/24)and had a very sensitive situation I was dealing with that was also on a time constraint. The gentleman that helped me was so kind and patient and really went above and beyond to make sure I could get accomplished what I needed to. Will definitely use this location in the future!!
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January 2024 by Mister Surely
Great, hidden ups store! Easy, quick and friendly staff.
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January 2024 by Robin Rush
Very polite and helpful
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January 2024 by Dustin Smith
I hate UPS. They need to stop taking my packages to a drop off location. And in order to send them an email, I need an account with them. I don’t want an account with them. They are horrible. Good idea, UPS, deliver my package while I’m at work like the majority of Americans and expect me to be home. Then force me to make a special trip after my work day when I am exhausted and tired and have no patience for people. No one should use UPS.
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December 2023 by L L
The ladies there tonight (12/15) were phenomenal! I came in 10 minutes before closing to return a blender and they were so helpful! The lady with the red braid was so sweet and conversational, even though it was closing and they had had a long day. Keep them and give them a raise!!!
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October 2023 by Daniel Bell
Called 5 times, answering robot just says the same thing over and over. No way to connect with a real person it seems. Horrible design.
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August 2023 by Tashia Payne
The customer service lady was awesome. Was very helpful
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July 2023 by Debra Wilcox
My package was supposed to be delivered in Speedway, IN to a house. I received a text that it needed an apt #. I told clerk on phone that I could pick it up at distribution center on West 16th Street. He said he'd mark it as such & it would be ready anytime that day. I went at 3pm to pick it up & was told it would take 25mins for them to get it. THIS IS RIDICULOUS!! Thank God for FedEx.
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June 2023 by Rollow Timmossie
Sexy cashier and friendly. Especially the one with the braids. ??
