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October 2023 by Chase M.
Following this, the store manager (Mike) was able to assist me and explain the situation further. The manufacturer didn't want to cover the damage, so Urban Styles decided they would provide a new ottoman for me if I returned my damaged one. They are going to continue discussing with the manufacturer to get their replacement. This was extremely helpful and I'm grateful they offered to eat the cost while fighting the manufacturers warranty. Thank you all!
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October 2023 by Alyse Burl
I bought the most beautifulllllllll side board here! The employees were nice and super helpful. I shopped with Mike, he was awesome. They were accommodating when I wasn’t able to take it home right away because of having the wrong car with me. When I came back, it was packed up nicely ready to go! Can’t wait to shop with them again! ?
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August 2023 by Alice Bingham
James Welch was a great salesman. My friend and I Jenny were in there for over an hour. When we finally found what we wanted he went out of his way to take care of us.
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August 2023 by Kandice Pierce
The furniture is very unique and stylish. We ordered a sectional, live edge coffee and end table, large wall clock, and few decorative items. Everything is heavy and of good quality. Most of it was delivered pretty quickly but we had to wait on a couple items. The staff was very pleasant to work with going above and beyond when things didn’t go as planned. Overall a good experience and will be back in the future.
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July 2023 by Michael Hubrich
I can't say much about the quality of their furniture but I can speak to their quality of delivery drivers. This truck sat there for more than 20 minutes, blocking almost all of these chargers.
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May 2023 by Brad Weghorst
Mike is great. We had so much fun exploring the store. It really is a great place to get lost in!
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April 2023 by Allie Burkhardt
This was my first time here & I was so impressed! They have an amazing selection & so many unique pieces which is what I really loved about it! Favorite furniture store I’ve ever been to! Jeff was SO helpful & awesome!! Can’t wait to receive my furniture!
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March 2023 by s Day
I was so excited to get bedroom set from this place. That fact that I waited almost a year to receive it is no big deal considering it was during covid. But the fact that when it arrived my headboard has many flaws in it. I have contacted them to get a new one and nothing has been done, I have even went up there and James promised I would receive another one. So now another year later I still have yet to get it and with no communication at all.
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March 2023 by Katie Ciccotti
I’m so heartbroken.May 2022 we placed an order with the manager for a large piece of wall art… we were assured that it would only take about 8 weeks and that shipping to Florida wouldn’t be a problem. So we happily paid for our art and extra shipping.Now here we are in March 2023 and we still don’t have our wall art. I have called dozens of times. Spoken with more than 3 different employees, been told that they would call me back but no one ever does.I have even messaged the CEO on LinkedIn to no avail.I Was told that my item was in the warehouse… then that it was in the wrong warehouse but it is now in the right warehouse… then that they were just back logged and trying to get through a bunch of other orders… then that the original quote for shipping isn’t going to cover what shipping companies are quoting now… then I was assured that it would be delivered in 10-14 days because the shipping broker was working on it. That was in January 13th.Well here we are, March 13th, and still no delivery.I just want what I’ve paid for and what I was promised. No one will call me back, no one will give me real answers.The sad thing is that I still want the wall art that I purchased!!!!!!!! I just want someone to figure this out and make it right!!!
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March 2023 by K C.
I'm so heartbroken. May 2022 we placed an order with the manager for a large piece of wall art... we were assured that it would only take about 8 weeks and that shipping to Florida wouldn't be a problem. So we happily paid for our art and extra shipping.Now here we are in March 2023 and we still don't have our wall art. I have called dozens of times. Spoken with more than 3 different employees, been told that they would call me back but no one ever does. I have even messaged the CEO on LinkedIn to no avail. I Was told that my item was in the warehouse... then that it was in the wrong warehouse but it is now in the right warehouse... then that they were just back logged and trying to get through a bunch of other orders... then that the original quote for shipping isn't going to cover what shipping companies are quoting now... then I was assured that it would be delivered in 10-14 days because the shipping broker was working on it. That was in January 13th.Well here we are, March 13th, and still no delivery. I just want what I've paid for and what I was promised. No one will call me back, no one will give me real answers. The sad thing is that I still want the wall art that I purchased!!!!!!!! I just want someone to figure this out and make it right!!!
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March 2023 by Joachim Indermaur
Some really cool pieces of furniture no doubt and really friendly sales people! But dang the stuff is expensive. I’m not suggesting it’s not worth it, but you won’t walk out with cheap furniture that’s for sure.
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January 2023 by JAlberto
Worst purchase I've ever made in my life. I bought a dining table on 12/09/2022 and the seller assured me that I would be receiving it in two or three weeks…totally false, I received it on 19/11/2022 after calling the seller more than 5 times and only receive as an answer that in one more week I would receive it, the day I received it it arrived incomplete. Since that day I have called more than three times and I have gone to the store twice and the only response I get is the same as always that the table should be arriving in a week. The year is over and we are at 01/02/2023 and I am still waiting for them to send me the missing pieces or a complete new table and no one from the furniture store has even contacted me to apologize... they are a disaster... I will never go back to buy something there
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December 2022 by Sharon K.
There's a lot packed in this store but everything is overpriced in my opinion. If you are looking for unique pieces and have money to waste then you might love this place. For example there were various sizes of leather encased coolers ranging from $500 and upwards. As the average person I can't justify spending such ridiculous prices.
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November 2022 by cecilia edwards
Jeff Rowland was 'the' guy at Urban Styles he sold me the most beautiful rug the kind you love running your fingers and toes through thank you Jeff your the best! I will definitely return awesome! customer service.
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November 2022 by Matt
This place is great. I enjoy via the different art decor they have here. It's unique nothing you will find in traditional furniture stores. Worth a visit even if you are just browsing.
