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March 2024 by Ross Prater
Great customer service, passport appt went pretty smooth and agent allowed us to retake kids' pictures until they looked good♥️
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March 2024 by Dave brown
Very busy
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February 2024 by Jessica Nova
All star staff from the person answering phones to the ones that bring your mail and packages. After heavy snow and a holiday, my sons feeding tube supplies were extremely delayed. Despite my frustration and panic during my initial call, they were patient and helpful when, in all honesty, I probably deserved to be hung up on. They and the carriers that day went well out of their way to help me and realized the severity of the situation.I can't imagine how difficult their job is day to day, but they do it with kindness and respect for their customers, which is very uncommon these days. Shipping is cheaper here than any of the other options, usually only takes 3 days, and the service is phenomenal as well. Thanks to myself and my son again. You all are amazing people! ❤️
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February 2024 by Big Red
Don't come here unless you have an afternoon to spend. There must be no one working here. The line is always massive. Post offices should just be done away with when it's this bad.
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February 2024 by Miracle B
Every single time I come here there is a very ver long ridiculous line. Customers leave and don’t even want to wait for the services. Yet , y’all don’t want to hire anybody it’s ridiculous! Stop being cheap and hire more workers it’s just sad.
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February 2024 by feng ll
trash service
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February 2024 by In Fate We Fall
If I could give less stars I completely would. The "supervisor " who worked today 2/10/24, was completely and utterly rude when asking questions of where my package was and when it would arrive there so I could just come pick it up. Honestly If she hates her job that much so seriously needs to quit.
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January 2024 by caitlin hoczela
Vehicle #0214858 was at Walmart on S East Street today at 12:40pm 01/06/24. The man driving the vehicle almost hit me as a pedestrian, then swore at me for “not looking.” I went to take a picture of the vehicle identifying information as this man continued verbally assaulting me, he also told me he did not care if I called. He was his own boss and wasn’t “scared” at all of any type of discipline. This man came at me, a woman, in a very aggressive manner for simply crossing the street in a crosswalk. I’m not sure it would be best for him to continue interacting with the public without extreme anger management help. I quickly loaded my groceries and got into my car because this man turned his vehicle around to come back and continue verbally assaulting me. He parked his LLV behind me to block me in while he continued yelling at me. I would appreciate hearing from you on this topic as I also submitted a feedback report with all of my contact info. This is a wildly inappropriate situation.
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August 2023 by Jairo Gomez
I'm usually very patient on waiting; but they had a long line from outside. Only 2 people attending, not sure if they were or needed more training; get more employees. They did there job pretty calm, which is okay; but they shouldn't get too comfy when they have more than 20 people in line. If they are new employees is understanding. USPS should get more employees. On top of that, they left and left there area alone. Everyone was just there standing up.
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July 2023 by Christopher Waltz
Our family had a passport appointment set up for 430. We arrived at 420 and were informed somebody would be calling us to cancel our appointment. Not sure when the planned on calling but still haven’t received one.
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July 2023 by GL s
? ? July 10, 2023 (yesterday) around 6:30pm people in this Southport P.O. were yelled at, ignored, and/or refused service by the only lady working. She was shouting that her shift ended 30min ago & she was closing early. Things *escalated* when her HUSBAND came inside, joined in the yelling, and started pulling the doors shut on us. It was the most UNPROFESSIONAL & RIDICULOUS situation I've seen in a post office. She wouldn't even do quick tasks that didn't involve the cash register, like taking packages or getting mail. MANAGEMENT: Schedule more strategically or change the hours. None of this should be taken out on paying customers!! ? ?
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June 2023 by Nate M.
Today is Thursday, June 15, I don't know if a woman just pissed and her cup but I called to try to track my package and I was having issues on my tracking it so I called the post office service. When I called a lady started talking about some type of mail that she was holding and my understanding was, I thought she was talking to somebody else and then I put 2 to 2 together and figure it out she was talking to me. This lady was going off like somebody killed her kid yelling at me, calling me out of my name, her name started with an R something but never game will I call. Invest bet I'm gonna put a complaint on her.
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June 2023 by lillbella100
Had a package that was supposed to be at my address 3 days ago, no mail for 3 days, called a day ago and was helped to put in a request to investigate but nothing yet, have to go pick up mail on Monday because they say access denied. Why? When I see mail trucks everywhere and now it happens? Will be a Karen now because I will get labeled that for speaking up anyway because some have nothing better to do. Never had an issue until this week
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June 2023 by latasha case
So I live in a townhouse complex and I have never really had too much of a problem and I've ordered packages a few times never had an issue. Now today all of a sudden when I needed my package today they didn't deliver it and then tried to say it it was unable to be delivered because they couldn't reach the delivery location but I literally saw the mailman out there today dropping off mail there was literally no reason for them not to deliver it. And when I called all they kept saying was the plan is for it to get delivered tomorrow okay but what's going to be the difference from today till tomorrow? Definitely hoping it gets delivered tomorrow or I will be making a trip to the post office.
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May 2023 by Charles King
Rude, lazy, slow, and do not care best describes going into that branch. The individuals that work there are the best example of government workers that know they will never be fired for anything. If you're in ANY type of a rush to get something done, don't go there. Absolutely worthless individuals.
