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August 2025 by Vince Ayala
Horrible company can't ever reach a live person fucked my account up completely complete trash can't call a store all ai it's awful
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May 2025 by gnat decay
Nice ppl.
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May 2025 by Martin
Very helpful
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May 2025 by Scott D. Lewis
Randel, the manager of this store, went above and beyond for me. Customer support said they were unable to change a plan, and it was going to cost me quite a bit of money. Randel continued to work on this problem throughout the day and resolved it, getting me the result I needed. I would highly recommend visiting this store.
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May 2025 by Ro Indy Realtor
Great customer service. I was greeted when I entered. I ordered my phone online and went to pick it up in the store.
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May 2025 by Victory Obaseki
Did great business and everyone was kind to me, thank you again
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May 2025 by Tucker Eckweiler
We went in the other day because my phone has been absurdly slow. Most places have dismissed me saying I just need a new phone, but the guy I talked to here actually listened to the issues, what I've tried, etc, and played with my phone for about 10 minutes before explaining exactly WHY it's out of date and what phones I might consider. I will absolutely be returning there if I ever have future issues.
He also had a great sense of humor and made the experience a lot less stressful
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March 2025 by Ian Frensemeier
Bunch of legends work here. Funny group, unfortunately they give awful dating advice. 11/10
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January 2025 by Michael Luebcke
A guy named Ashton(or something similar) representing Verizon called and left an unprofessional voicemail following up on my interest in their internet service. He sounded like he was under the influence the entire time, and I could hardly understand him.
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August 2024 by Chloe
Jasmine Just want to give a heads up to her. She gave me great service was very patient with me. And very high maintenance and she made me feel valued as a customer thank you.
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August 2024 by Kayvonne Ferguson
Probably one of the most unprofessional and rude staff at a Verizon store. It took me 2 weeks to return a router because the people in store kept giving me the run around and telling me they couldn’t help me (they could but they are so lazy and know NOTHING). I had to go back and forth with multiple employees until one would help me, which they never introduce themselves so I don’t know the names of but there’s maybe 2 people total that should actually be working there because they actually helped me. Don’t go to this store if you don’t want to turn into a Karen because the laziest employees want to work everyday.
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August 2024 by timmysun “timmysunpark213” parkford
Difficulty trying to get any help with an online promo deal from Verizon and this Corp level store had to hand me off to 3 customer service reps before they could sort of help me after 30 min of being on hold and talking. My apologies for getting a bit stressed and vocal but after 5 Verizon (2 store and 3 phone transfers) people couldn't answer my questions, clearly it was getting highly ? stressful.
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August 2024 by Whitney Wilkowski
This store offered the best AND quickest experience I have ever had in purchasing any upgrade for my iPhone. Zero wait. Quick and efficient service to find the best phone and plan for me. Math was simple and explained. Thank you, Bria!
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July 2024 by Shannon Kuhn
I have been contemplating making a (much needed) new iPhone purchase but have been so apprehensive due to cost. Last Friday, I walked in the Verizon store on Mass Ave and was not planning on committing to making my purchase that day. I was so grateful that Serena was the one who greeted us and worked with me that day. She did not once make me feel pressured but was incredibly informative and she was definitely the reason I decided to make the purchase that day. Serena was fantastic to work with. Incredibly personable, knowledgable and made the entire process smooth and FUN. Thank you Serena!!
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June 2024 by Stephanie Wright
Victor and Bria were great. Very informative and patient. The home internet is so much better than xfinity. Thank you guys for the help.
