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February 2024 by Ahmedin Ogric
Verizon took 80 dollars in cash from me and they never gave me back, they said they would send a check but they didn't I went every week non stop they lie I gave my address three times who to contact,
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January 2024 by Audrey Roland
Great service and very quick to get 2 new phone!
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January 2024 by Aric Maddux
Abysmal customer service. Phone is inappropriately locked to Verizon and not functional leaving in person visit my only Avenue of support. Store manager would take no ownership of the situation after visiting the store for the second day in a row and in fact told me they were "too busy" to assist when there was only one other customer in the store.
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January 2024 by Warren Reed
This location has awesome staff! I would give it 5 stars for staff, but I have to factor in the price VZ charges which is a bit high.
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November 2023 by Jeffery Poole
We were dreading having to replace our 5 1/2 year old Samsung S8s. Riley took exceptional care of us! It was much easier than we expected and we got exactly what we needed. Thanks Riley!!!
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November 2023 by Joyce Avery
I got my pixel phone there and I came back a couple of times. The last time I came back the young man was helping me and he told me he had to take a personal call and when I came I waited and waited. He never came back. He stayed on his personal call. And all the employees was just sitting there talking with one another and no one helped me with my situation. So I just got up and left but I've been trying to figure out my phone myself. I was very upset about the situation with my phone. I still been having problems with the phone. I don't know if I would ever come to this Verizon place again. I told my son about it. I thought it was very unprofessional the way I was treated. Sincerely yours, Joyce Avery.
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October 2023 by R. Farr
Always great service, but you may have to wait a little bit.
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September 2023 by Xglow 5
Always great service, but you may have to wait a little bit.
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September 2023 by Tracie Jones
As a dedicated business owner, I recently acquired the T67 LTE DESK PHONE to enhance my office operations and sought assistance from Verizon's business solutions team to navigate One Talk. Unfortunately, my experience has been a far cry from the professionalism and support I anticipated.Despite my persistent efforts – which included visits to two other locations and conversations with two representatives – I was left frustrated and without a solution for my after-hours forwarding setup. Turning to this specific Verizon location, I held hope due to previous positive encounters and the reputation of the business solutions manager, Jaime.Regrettably, today shattered those expectations. Jaime's approach was perplexing; he first stated that assisting with One Talk was solely the customer's responsibility, then contradicted himself by offering support – an inconsistency that left me puzzled. Given my prior productive interactions with Jaime regarding business solutions, I was taken aback by his sudden reluctance to aid.My frustration deepened when Jaime not only refused to assist but also declined to share his supervisor's contact details. This left me not only stranded in my hour of need but also questioning the company's commitment to customer support. The fact that a manager could not provide the same level of service that was previously extended was disheartening.This lack of accountability has directly impacted my business operations, prompting me to contemplate a significant change – transferring my 12 business lines from Verizon to a provider that values and understands the urgency of seamless business solutions. It's disheartening that my legitimate needs were dismissed, and I find myself burdened with resolving an issue that should have been addressed with care and efficiency.This review is a platform for my voice to be heard, as it seems Verizon is either unable or unwilling to address this glaring gap in customer service. As an entrepreneur, I believe in the privilege of accessing quality support that empowers my business growth. I implore fellow business owners to explore alternative service providers that prioritize your operational success and peace of mind.Thank you for affording me the opportunity to share my experience – may it serve as a call for improved customer care and accountability.
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August 2023 by Tracie J.
As a dedicated business owner, I recently acquired the T67 LTE DESK PHONE to enhance my office operations and sought assistance from Verizon's business solutions team to navigate One Talk. Unfortunately, my experience has been a far cry from the professionalism and support I anticipated. Despite my persistent efforts - which included visits to two other locations and conversations with two representatives - I was left frustrated and without a solution for my after-hours forwarding setup. Turning to this specific Verizon location, I held hope due to previous positive encounters and the reputation of the business solutions manager, Jaime. Regrettably, today shattered those expectations. Jaime's approach was perplexing; he first stated that assisting with One Talk was solely the customer's responsibility, then contradicted himself by offering support - an inconsistency that left me puzzled. Given my prior productive interactions with Jaime regarding business solutions, I was taken aback by his sudden reluctance to aid. My frustration deepened when Jaime not only refused to assist but also declined to share his supervisor's contact details. This left me not only stranded in my hour of need but also questioning the company's commitment to customer support. The fact that a manager could not provide the same level of service that was previously extended was disheartening. This lack of accountability has directly impacted my business operations, prompting me to contemplate a significant change - transferring my 12 business lines from Verizon to a provider that values and understands the urgency of seamless business solutions. It's disheartening that my legitimate needs were dismissed, and I find myself burdened with resolving an issue that should have been addressed with care and efficiency. This review is a platform for my voice to be heard, as it seems Verizon is either unable or unwilling to address this glaring gap in customer service. As an entrepreneur, I believe in the privilege of accessing quality support that empowers my business growth. I implore fellow business owners to explore alternative service providers that prioritize your operational success and peace of mind. Thank you for affording me the opportunity to share my experience - may it serve as a call for improved customer care and accountability.
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May 2023 by Jack Foster
Every single time I go in there with an issue I leave unresolved. The best cellular service in the nation with the worst customer service in the nation. It's like you're begging me to take my money elsewhere.
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April 2023 by Matthew Knox
When I started my phone plan I spent hours in store with an associate who really didn't know what he was doing for hours. Eventually other workers offered to help and "fixed" my order, but selected a different plan for me which was also a pain to fix.Now, two years later, I walk in ready for an upgrade. I tell the jittery associate exactly what I'm looking for and why, what promotion I saw online, and what my budget is. He proceeds to add on insurance I didn't ask for outside my budget, upgrade my monthly plan, and offer my an upgrade that should have only been $7-22 more a month for instead $56 more a month.When I edited my own cart to bring it down to what I expected and planned for, he was standoffish saying "well, you must have removed the insurance," and kept trying to sell me an Xbox or a new credit line or a number change. It was all about pushy add-ons. I left with nothing except a plan to switch to AT&T.
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April 2023 by Shah Rukh Khan
Literally so amazing. They were all so kind and prioritize customer service. They explained everything to us so simply and explained it over and over if we asked. Great place!
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February 2023 by Dan Seitz
Had an issue with my SIM and was in and out in 10 minutes with it fixed. Great service!
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January 2023 by Edna Kelly
I switched to Verizon Internet. Received great customer service from Mary, and all is well.
